Faulkner BMW

We were in the area visiting and decided to stop by to view their inventory. We were so impressed with how personable Greg was, and the patience and understanding he gave (unlike other dealers we’ve exper view their inventory. We were so impressed with how personable Greg was, and the patience and understanding he gave (unlike other dealers we’ve experienced in the past several years), that we drove two and a half hours back and ordered a new 2024 X2. Upon pickup, Greg also helped us with trading in an additional car for purchase, which we will travel back again for pick up on this one. Everyone we’ve dealt with through the process of our purchases (shout out to Brady too!) have been wonderful. Faulkner BMW of Lancaster definitely takes pride in customer service!! Thank you 😊 More

I am very pleased with my Jeep Wrangler. Staff were courteous and very helpful! Thanks Staff were courteous and very helpful! Thanks More

Ethan knows how to spoil a lady. Professional, friendly, plus a loaner made me happy. Professional, friendly, plus a loaner made me happy. More

Well run organization . Kept me informed about delivery delays. Have not required service as just received my new x5. Kept me informed about delivery delays. Have not required service as just received my new x5. More

Recently purchased a M340 from BMW of Lancaster. I was comparing between several other dealers in the area for the right car but the experience I received from Faulkner was far better than what I ha I was comparing between several other dealers in the area for the right car but the experience I received from Faulkner was far better than what I had receieved from other dealerships. I worked with Seth Lewis who was always responsive to my questions and was extremely flexible as I seemed undecided with what the best option was. He was honest and never once tried to sell me the more expensive option but tailored is opinion to what was right for me, that was greatly appreciated. He never pushed me into anything nor make me feel a burden when I had questions or felt undecided. He was extremely accessible by text and always responsive. I highly recommend him to anyone. The process was always great and Christine from finance was transparent and made sure to do her best to get me the best terms possible. Plus she had a great sense of humor! The car detailing upon delivery was the best I had ever seen! A shoutout to the detailing team. I got a great walk through of the car tech features from I believe it was Deshawn (sorry if i misspelled or got the name wrong) he was extremely helpful and great to talk to about cars and my new bmw! Shoutout to the team! More

Great people in both sales and service. They go out of their way to make things happen. They go out of their way to make things happen. More

It’s always easy to schedule my appointment. My car is taken in and completed in a timely manner. I am kept abreast of the status of my vehicle. No surprises and affordable My car is taken in and completed in a timely manner. I am kept abreast of the status of my vehicle. No surprises and affordable More

From sales to service, they are great! Trustworthy dealership who can always get me in for service. Trustworthy dealership who can always get me in for service. More

Good customer service as usual, Jesse always recommends what service my car needs. He explained very well what need to be done. I like when technician send the video of the car explaining how's the mechani what service my car needs. He explained very well what need to be done. I like when technician send the video of the car explaining how's the mechanical condition of the car and what service is recommended to do. More

The dealership has shown to have lost the exceptional customer service that it had a few years ago. I think it could be a result of staffing challenges. It was several years ago, you felt like you were customer service that it had a few years ago. I think it could be a result of staffing challenges. It was several years ago, you felt like you were truly appreciated as a return customer. Currently, I feel more like an inconvenience when I visit for service on my vehicle. More