Faulkner BMW
Lancaster, PA
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The staff is very knowledgeable and friendly. I trust their service department and believe they are fair when recommending service needs for my vehicles. They also do great work, very happy with I trust their service department and believe they are fair when recommending service needs for my vehicles. They also do great work, very happy with my dealings over the years. More
Long delay for delivery. Probably not your control. Miss the old days when salesperson sat in car and worked the controls rather than genius giving sweeping review while stan Probably not your control. Miss the old days when salesperson sat in car and worked the controls rather than genius giving sweeping review while standing aside. More
Used concierge service and everything was done to perfection. Also called to make changes and they were added and handled no problem. Car was also very clean when returned. This is what service is a perfection. Also called to make changes and they were added and handled no problem. Car was also very clean when returned. This is what service is all about! More
Most courtesy, caring for one’s experience dealership. All employees take the time to ensure one is totally knowledgeable of the product & satisfied. All employees take the time to ensure one is totally knowledgeable of the product & satisfied. More
Took my BMW in for a recall and drove it home and ran rough the whole way home and nearly shut off several times. Whatever they did my car hasn't driven the same, called BMW and they said they don't know rough the whole way home and nearly shut off several times. Whatever they did my car hasn't driven the same, called BMW and they said they don't know what happened...kind of odd my car ran perfectly until I brought to them and declined a service and said I would get it done elsewhere More
Dealership has been most professional in purchasing BMW’s, getting educated on the cars technology, and service has been easily scheduled and done professionally. BMW’s, getting educated on the cars technology, and service has been easily scheduled and done professionally. More