Faulkner BMW

I had an excellent experience with Faulkner BMW of Lancaster! Working remotely over text and email with Rob Howry was utterly seamless—we were able to finalize a deal before I even stepped foot in the Lancaster! Working remotely over text and email with Rob Howry was utterly seamless—we were able to finalize a deal before I even stepped foot in the dealership for a test drive. Christine Jenkins, the Finance Manager, was an absolute pleasure to work with. Her attention to detail, helpfulness, and genuine enthusiasm for her role made the paperwork process smooth and enjoyable. Christine’s passion for cars is infectious, and by the time we are done, I am even more excited to take ownership of my new BMW. She also went above and beyond by discussing options for an existing X3 my daughter purchased from another dealer earlier this year. Before hitting the road, I spent time with Anthony, who walked me through all the features of my new "ultimate driving machine." He ensured I was comfortable with the technology, from buttons to apps, so I could fully enjoy my investment. I couldn’t be happier with my experience at Faulkner BMW and will absolutely return for my next vehicle purchase. I highly recommend it! More

Very efficient, loaner if you need it, we always feel their service is above and beyond what we expected. their service is above and beyond what we expected. More

Friendly and knowledgeable. Love Steph in the service department. The videos in service are very goy. Love Steph in the service department. The videos in service are very goy. More

Bret Sassaman provides excellent and courteous service. The servicing team does a great job. They go the extra mile- no pun intended. The servicing team does a great job. They go the extra mile- no pun intended. More

Excellent purchase, fair deal, excellent salesman, beautiful car nicely prepared. Would recommend to future clients beautiful car nicely prepared. Would recommend to future clients More

I had a great buying experience at Faulkner BMW. Our sales representative Seth was great and made the whole process smooth from start to finish. Our sales representative Seth was great and made the whole process smooth from start to finish. More

Pleasant dealership with quick service and a good value. Responsive to customer request and needs. Responsive to customer request and needs. More

The staff is very knowledgeable and friendly. I trust their service department and believe they are fair when recommending service needs for my vehicles. They also do great work, very happy with I trust their service department and believe they are fair when recommending service needs for my vehicles. They also do great work, very happy with my dealings over the years. More

Long delay for delivery. Probably not your control. Miss the old days when salesperson sat in car and worked the controls rather than genius giving sweeping review while stan Probably not your control. Miss the old days when salesperson sat in car and worked the controls rather than genius giving sweeping review while standing aside. More

The dealership was great helping me order my new BMW. I will definitely consider them for my next vehicle. I will definitely consider them for my next vehicle. More