Faulkner BMW

We drove 4 hours one way to pick up our vehicle, and it was well worth it! Moments after making the internet inquiry I was contacted by Tom Hilliker in the internet sales department. His customer service was well worth it! Moments after making the internet inquiry I was contacted by Tom Hilliker in the internet sales department. His customer service was excellent and he immediately directed me to Greg Schaub, the best car salesmen I have ever worked with (And I go through a car every two years, so I have met quite a few). The transaction was made verbally over the phone in a matter of minutes, and one week later we drove home in our amazing new ride. Faulkner not only delivered as promised, but facilitated a quick delivery, knowing that we came from such a distance, and that we had to drive back to he Delaware beaches on the Friday of Labor Day Weekend... Our only regret is that we cannot utilize Faulkner as our service center due to the distance. The bottom line is that we will return to Faulkner for our next BMW purchase, it is worth the drive to be treated with that quality of customer service! More

Upon entering the dealership we were greeted and introduced to the product. Went for a lengthy test drive to get a feel for the car on the curvy back roads and then hit the bypass to what it could d introduced to the product. Went for a lengthy test drive to get a feel for the car on the curvy back roads and then hit the bypass to what it could do on the open road. Every detail was shown and explained to make the decision easier since we were comparing to another make of vehicle. Since the purchase it is like we have a whole new family, when you stop by nothing is too much and the follow up is tremendous. Great job team. More

This was the most pleasant, easiest transaction I have ever had involving a vehicle. My wife and I were so pleased with the laid back attitude of all the employees. No pressure, just the facts, the deal w ever had involving a vehicle. My wife and I were so pleased with the laid back attitude of all the employees. No pressure, just the facts, the deal was great; my wife rated their coffee #1 :-) The only way they could have made the deal sweeter is if they had given me the car. I am completely satisfied with the dealership and love the car. More

My wife and I recently purchased a '08 328xi. We could not have been more pleased with the staff and the purchasing process. Faulkner had none of the pretense that we have experienced in other BMW dealers not have been more pleased with the staff and the purchasing process. Faulkner had none of the pretense that we have experienced in other BMW dealerships. Tom's attention to detail in managing the process was superb. Jonathan, our client advisor, was friendly, knowledgeable and patient in showing us all the details of the car. Jason handled the business transaction smoothly and quickly. And Matt was helpful in negotiating with us via phone, as we were coming from several hours away to purchase the car. All of our expectations were met or exceeded. The car has been great and we would recommend anyone to make Faulkner their first stop when looking for a BMW. More

Even though we've moved to Wyomissing, I still drive to Faulkner for service. They always treat you like you matter. I had a new 2007 BMW 328i that I had purchased there, but when my lease was up, I purcha Faulkner for service. They always treat you like you matter. I had a new 2007 BMW 328i that I had purchased there, but when my lease was up, I purchased a 2004 325Ci privately - but will continue to service at Faulkner. They didn't make it an issue that my car was not purchased there when calling to set up service; I was still treated with total courtesy and given a 2011 BMW to drive for the day while my car was in. Not purchasing there, I would have been happy to pay for a loaner car, but the fact that it was offered with a "No problem, we'll take care of you" attitude...it says a lot. You're top notch, Faulkner, and you'll always have my business. THANK YOU to everyone there!!!! More

My husband and I live approximately 90 miles from Faulkner BMW. While visiting Lancaster on 19 February 2011, we decided to stop by and, as a result of the excellent customer service skills and knowl Faulkner BMW. While visiting Lancaster on 19 February 2011, we decided to stop by and, as a result of the excellent customer service skills and knowledge from our salesperson, Greg Schaub, my husband purchased a 2000 BMW Z3 ///M. Over the last month, my husband has had many questions about the Z3 (interior noise, wheels, decals) as well as questions for other new BMWs (performance, purchasing vs. leasing, European delivery). Greg Schaub has gone, in both of our opinions, above and beyond the call of duty. He has answered every question we have asked in a speedy, knowledgeable, professional, and friendly manner – in person, over the phone, and via e-mail. Because of this, my husband sold his 2007 BMW 335xi to Faulkner BMW and we intend on purchasing a new BMW by the end of this year – again, from Faulkner. There are at least three BMW dealerships closer to our home than Faulkner. However, we have no intention of bringing our business anywhere but to Faulkner BMW – and Greg Schaub. We appreciate Faulkner BMW's commitment to being a customer-service dealership and we appreciate Faulkner's superior attention to detail and customers’ concerns. More

I basically did all my homework on my computer. My first contact was by phone with Tom Hilliker. He was very friendly, courteous, and fun to work with. Tom worked hard for me and we came up with the best contact was by phone with Tom Hilliker. He was very friendly, courteous, and fun to work with. Tom worked hard for me and we came up with the best price of all the dealers I contacted. The second person I worked with was Johanathan Hoxworth. This was also by phone. He like Tom extremely easy to do business with and immensely knowledgeable and helpful. We completed our transaction over the phone and the first time I saw the dealership was when I picked up my car. All my paperwork was completed by Matt Duke who was very professional, affable, and well informed. It was a pleasure dealing with these three men, thus making my purchase a pleasant experience. More