Faulkner BMW

We live in Maryland so before driving to PA, I received a quote first from the online Sales Mgr. Tom Hilliker.. He assured me that the car I was interested in and the price he quoted would be honored. Eve a quote first from the online Sales Mgr. Tom Hilliker.. He assured me that the car I was interested in and the price he quoted would be honored. Everyone we encountered was very professional and made the sales process very enjoyable. I would definitely recommend this dealership and would consider driving to PA to buy another vehicle from them in the future. More

Thought I would never buy a car from them! However after looking for weeks for a new car my wife said lets at least look at Faulkner BMW. All I can say is my wife was right! I first ask for and old friend R looking for weeks for a new car my wife said lets at least look at Faulkner BMW. All I can say is my wife was right! I first ask for and old friend Rob Howery was told he is off today but Raymond could help you. He did an outstanding JOB and I came Back to meet Robert Howery the next day as I hadremembered he is an outstanding BMW sales person his Knowledge is unmatched and he still acts like a pro and even though I knew Rob he acted like I had never saw a BMW and did a Great Job selling me the used BMW and getting me an outstanding deal. Faulkner won me back! So people give it a TRY and I have feeling you will leav with the car of your dreams. Ask for Rob or Raymond Thanks DD More

John Hoxwerth did an excellent job for me. No nonsense approach to fulfilling my request. Will work with him in the future. Dealership is hard to find and slightly inconvenient for me, but problem solve approach to fulfilling my request. Will work with him in the future. Dealership is hard to find and slightly inconvenient for me, but problem solved by promise to pick up car for service appointments. More

I had a very positive experience ordering and purchasing my new car through Jonathan Hoxworth and would highly recommend him and the dealership. I also love the car! my new car through Jonathan Hoxworth and would highly recommend him and the dealership. I also love the car! More

6/9/11- After having had difficulty locating the exact CPO vehicle (BMW 128i with NAV) that I wanted in New Jersey, I found it on Faulkner's website. It was reasonably priced and I also had an excellent t CPO vehicle (BMW 128i with NAV) that I wanted in New Jersey, I found it on Faulkner's website. It was reasonably priced and I also had an excellent trade that would be a part of this deal. I made an on line inquiry about this car and Jonathan Hoxworth was the Faulkner sales rep assigned to handle my inquiry. Jonathan handled everything extraordinarily well and all negotiations were done by e mail and some phone contact. We agreed upon a fair price and I made the 2 hour trip to Lancaster to see their vehicle and for Faulkner to see my trade. Their vehicle was as good as described and so was my trade. There were no further negotiations and most of my paperwork was already completed when I arrived at the dealership. I have been buying and trading cars for almost 40 years and this experience was by far the best. No last minute car dealer type gimmicks or games. Thanks to Jonathan Hoxworth and the Faulkner staff, everything went very smoothly and I am very pleased with the new vehicle and the after sales follow up as provided by Faulkner. I have already recommended this dealership to friends and family and will certainly consider them first when it is time for another purchase of a BMW. Great job guys! More

We drove 4 hours one way to pick up our vehicle, and it was well worth it! Moments after making the internet inquiry I was contacted by Tom Hilliker in the internet sales department. His customer service was well worth it! Moments after making the internet inquiry I was contacted by Tom Hilliker in the internet sales department. His customer service was excellent and he immediately directed me to Greg Schaub, the best car salesmen I have ever worked with (And I go through a car every two years, so I have met quite a few). The transaction was made verbally over the phone in a matter of minutes, and one week later we drove home in our amazing new ride. Faulkner not only delivered as promised, but facilitated a quick delivery, knowing that we came from such a distance, and that we had to drive back to he Delaware beaches on the Friday of Labor Day Weekend... Our only regret is that we cannot utilize Faulkner as our service center due to the distance. The bottom line is that we will return to Faulkner for our next BMW purchase, it is worth the drive to be treated with that quality of customer service! More