Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Faulkner BMW
Lancaster, PA
142 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 142 reviews
October 30, 2011
after receiving a decent quote we pursued to go for this dealership and after giving the deposit , customer service was bad. Instead of them providing us with the updates I had to call them again and again. dealership and after giving the deposit , customer service was bad. Instead of them providing us with the updates I had to call them again and again.Thankfully after I received the production number I could track it on my own. I found this very unprofessional of them. I haven't received the accessories promised to me till this date. I don't know what has happened to my emails that i sent charles. its been three months and no news. Not a good experience and I dont intend to come back. Not something I expected from a premier car company dealership. More
by raka
Employees Worked With
Paul Schwabb
October 23, 2011
Faulkner BMW is the most professional dealership I have ever done business with. Raymond Carrington worked with me to meet all my needs in purchasing my 4th BMW - a new 328. I would highly recommend the de ever done business with. Raymond Carrington worked with me to meet all my needs in purchasing my 4th BMW - a new 328. I would highly recommend the dealership and Raymond. More
by kenwilliford
Employees Worked With
Raymond Carrington, Raymond Carrington
October 14, 2011
They are focused on your needs from the moment you arrive. Their goal is to put you into a New, CPO, or used BMW. The total expierence from vehicle selection, negotiations,financial, to pick-up and de arrive. Their goal is to put you into a New, CPO, or used BMW. The total expierence from vehicle selection, negotiations,financial, to pick-up and delivery is seamless. Tom C More
by tecaskey
Employees Worked With
Jonathan Hoxworth, Jonathan Hoxworth
October 14, 2011
I found this car listed on the Internet and decided to go check it out. From the moment I stepped onto the dealership grounds, I was not pressured, as with most dealerships. I immediately fell in love with check it out. From the moment I stepped onto the dealership grounds, I was not pressured, as with most dealerships. I immediately fell in love with the car, but there were some things that needed to be fixed before I would commit 100% to purchase. Raymond C. made sure I was taken care of, as was the car. When I came back, all of the things asked for were done and I proceeded with the purchase. Every step of the way I felt like a valued customer. Once we got to the financing, I wasnt pressured at all to buy "extras", and everything was well explained to me by Jason. Once done, Raymond again took the time to explain everything about the car to me, a bit overwhelming at first, but a great experience. I still love my car as much as I did the first second I saw it on the lot. I would recommend Faulkner BMW to anyone. More
by lrosie89
Employees Worked With
Raymond Carrington,Jason Logue, Raymond Carrington
September 29, 2011
Awesome service and sales advice. Makes buying cars a breeze. This is my 4th vehicle I've bought from the dealership. The sales consultant (Rob) works hard to find out exactly what I want and need in a breeze. This is my 4th vehicle I've bought from the dealership. The sales consultant (Rob) works hard to find out exactly what I want and need in a vehicle so he doesn't wast my time with cars that don't fit. He goes right to what I like, with all the "extra's". More
by joshuacooke
Employees Worked With
Jason Logue, Rob Howry, Rob Howry
September 27, 2011
This is my second purchase from Faulkner. I drive from Bethany Beach, Delaware (about 3 hours one way) to do business with them, and Greg Schaub is the reason! He recently helped me facilitate a birthday Bethany Beach, Delaware (about 3 hours one way) to do business with them, and Greg Schaub is the reason! He recently helped me facilitate a birthday surprise for my wife, a 2011 BMW X3. He even got me a bow to put on it, and the surprise would have not been possible without his help. We met Greg for the first time a few months ago over an internet transaction. We were a bit skeptical buying a car site unseen and driving so far, but it is well worth it. Faulkner delivers what no other dealer can, and I do not just mean pricing. Greg and the rest of the staff honestly are all class acts. Do me a favor and just give them a shot. I promise it will be worth your time and the drive. My wife and I will stop in to say hi next time we are in the Lancaster area, we want to see their new dealership! Thanks Greg! More
by jdattoli
Employees Worked With
Greg Schaub, Greg Schaub
September 25, 2011
We live in Maryland so before driving to PA, I received a quote first from the online Sales Mgr. Tom Hilliker.. He assured me that the car I was interested in and the price he quoted would be honored. Eve a quote first from the online Sales Mgr. Tom Hilliker.. He assured me that the car I was interested in and the price he quoted would be honored. Everyone we encountered was very professional and made the sales process very enjoyable. I would definitely recommend this dealership and would consider driving to PA to buy another vehicle from them in the future. More
by cleblan
Employees Worked With
Tom Hilliker., Megan Failor, Don DeWalt and Mike Strohmetz, Tom Hilliker
September 12, 2011
Thought I would never buy a car from them! However after looking for weeks for a new car my wife said lets at least look at Faulkner BMW. All I can say is my wife was right! I first ask for and old friend R looking for weeks for a new car my wife said lets at least look at Faulkner BMW. All I can say is my wife was right! I first ask for and old friend Rob Howery was told he is off today but Raymond could help you. He did an outstanding JOB and I came Back to meet Robert Howery the next day as I hadremembered he is an outstanding BMW sales person his Knowledge is unmatched and he still acts like a pro and even though I knew Rob he acted like I had never saw a BMW and did a Great Job selling me the used BMW and getting me an outstanding deal. Faulkner won me back! So people give it a TRY and I have feeling you will leav with the car of your dreams. Ask for Rob or Raymond Thanks DD More
by DDpackers
Employees Worked With
Rob Howery||| and Raymond, Raymond Carrington, Rob Howry
August 04, 2011
The salesman was great! Stopped in to look and he called me to make me aware of a new special. I ended up buying a different car. Sales manager worked with us to finalize the deal. I live my 2011 BMW 328CIC me to make me aware of a new special. I ended up buying a different car. Sales manager worked with us to finalize the deal. I live my 2011 BMW 328CIC. I will return to this dealership for maintenance, other car needs and highly recommend them! More
by Faithshav
Employees Worked With
Greg Schaub , Greg Schaub
June 28, 2011
We bought 4 BMW's from the store in Reading, PA, approximately 1.5 miles from our home. After being treated very poorly and having awful service, we decided to try Faulkner BMW in Lancaster, PA, app approximately 1.5 miles from our home. After being treated very poorly and having awful service, we decided to try Faulkner BMW in Lancaster, PA, approximately 30 mi;;es from our home. We have now purchased three cars in three years and have found Faulkner to be as good as the local store was bad. We were treated very faily on trade-ins on our new vehicles and the Service Department is excellent. We would refer Anyone to deal with Faulkner BMW. They have exceeded expectations in all ways. More
by smitbr
Employees Worked With
Jonathon Hoxworth, Jonathan Hoxworth
