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Faulkner BMW

Lancaster, PA

4.9
180 Reviews

1530 Manheim Pike

Lancaster, PA

17601

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Showing 180 reviews

March 25, 2024

Hands-down, this has been the best experience I’ve ever had with a dealership! A sincere thank you to Rob Howry and the team for always providing exceptional customary service, and an overall amazing expe More

by kijuanfelder
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Desean and Christina, Rob Howry
March 19, 2024

I always get exemplary service at Faulkner BMW. Since 2014 I drive additional miles because the sales and service is exceptional and attentive. Never once had a problem with the either sales or ser More

by cmygod2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Schaub
December 13, 2023

Had exactly what I was looking for at a reasonable price. Everyone there was extremely helpful and made this an easy experience. More

by corsom75
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derek Minnich , Greg Schaub
September 07, 2023

Purchasing our new 2024 BMW X3 was a very smooth experience, the deal they offered was reasonable. Would deal with them again. Have not used the service department yet. More

by ampdme
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Greg Schaub, Brandon Geib
June 17, 2023

Wasted an entire day trying to get information from the internet department, only to eventually get a voicemail with no requested information. Not a good experience, didn't seem very interested in my busin More

by z0lt3c
Recommend Dealer
No
Employees Worked With
Not disclosed
January 05, 2023

Just purchased my 4th BMW from Faulkner BMW, all 4 from their best client advisor, Greg Schaub. Greg worked with me to put me in a 2023 X1. It was a no pressure sales experience and from my previous exp More

by Mike
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Greg Schaub
May 29, 2022

The parts department is selling fake BMW parts. The manager did not refund. Very unreasonable. More

by Rip-off
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Buyer be aware
December 29, 2021

I'm asking what there best price is regarding a 17 Lexus RX. They send a generic email, and not answering my question. I replied, and asked them again the best price, a few days later I receive an email say More

by jmen88
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Generic email from accouncement
August 30, 2021

Faulkner BMW treated me with nothing but respect and courtesy during the entire process from trade in to handing me the keys. Jon even took the time to go over how everything works from the iDrive syste More

by R. Krout
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Hoxworth
July 04, 2021

Got my headlight replaced and now entire headlight system is on the fritz and whats sad is i brought my car from faulkner and they wont even contact me to set up a appointment for the problem to be looked at More

by BrendanHatrick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service
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