Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Faulkner BMW
Lancaster, PA
142 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 142 reviews
October 09, 2012
As soon as my family and I walked on the lot we were greeted warmly by Jonathan and the Faulkner BMW dealership. We were shown around the lot and given a very thorough explanation of all the cars, their greeted warmly by Jonathan and the Faulkner BMW dealership. We were shown around the lot and given a very thorough explanation of all the cars, their features, and pricing options. Jonathan has a vast knowledge of everything BMW, so after informing him of what type of car I wanted he recommended the 335ix coupe. After test driving the 2012 335ix coupe model I knew that this was the perfect car for me. The pricing was negotiated and then came the paperwork. The paperwork took a very short amount of time and all warranty information, etc was explained in entirety. After the paperwork came the final overview of the car's features (I never knew a car could have so many). Jonathan went over every aspect of the car, made sure I understood these features, and clarified if there was any confusion. I believe that my experience set Jonathan and the BMW Faulkner dealership far above all other past car buying experiences and other dealerships in the region. I will certainly reccommend Faulkner to others and will likely be a lifetime customer. -Nate Tomlinson More
by Nrt33507
Employees Worked With
Jonathan Hoxworth
October 07, 2012
this is a great dealer, great team work. Sale team are very knowlege and very helpfull.i will buy another bmw at this dealer. thanks everyone. again great team. very knowlege and very helpfull.i will buy another bmw at this dealer. thanks everyone. again great team. More
by nhonbui
Employees Worked With
Tom Hilliker, Greg Pryzbylkowski
September 21, 2012
I have never in my life had a better dealer experience. I've bought a few luxury cars at different dealerships in different cities. I've even bought from different BMW dealers and none can hold a candle to I've bought a few luxury cars at different dealerships in different cities. I've even bought from different BMW dealers and none can hold a candle to the service I received from Breanna in the internet department and my eventual Client Advisor, Greg Schaub. They both went above and beyond in helping us find the exact right car for us. Greg did everything he could, including staying late, to make sure we were happy and taken care of. I never want to buy another car anywhere else ever again! I don't usually gush like this. But I've never had such a great experience and all service for the car was also handled extremely well. They provided a new loaner car for when our car was serviced. They even offer valet pick up and delivery. The car is everything we were hoping for and they know exactly how to treat their customers. They've made a repeat customer for life. More
by DigitallyBranded
Employees Worked With
Greg Schaub, Breanna Kusnierczyk
August 29, 2012
It was an excellent experience from the start. Greg was extremely willing to show my wife and I a car that we felt would meet our needs. I had an Audi prior to this and wasn't sure if I wanted the same ca extremely willing to show my wife and I a car that we felt would meet our needs. I had an Audi prior to this and wasn't sure if I wanted the same car this time. I went to Faulkner to look and Greg's ability to listen and be patient while I made the decision was noteworthy. almost 4 weeks later I made a decision. The process related to working with finance, getting the paperwork done, and showing the car at the end was amazing! Efficient and effective for a busy person. Bottom line, it is apparent that Faulkner takes pride in salespeople that listen to their customer's needs and have them go away with a vehicle that works for them! Bill More
by Bill Weik
Employees Worked With
Greg Schaub
April 01, 2012
Rob gave us such a good deal on a new Diesel X5 that we didn't need to look anywhere else. I have purchased 6 BMWs over the years from Rob and Faulkner and have always gotten great service! didn't need to look anywhere else. I have purchased 6 BMWs over the years from Rob and Faulkner and have always gotten great service! More
by zartman001
Employees Worked With
Rob Howry
March 20, 2012
Faulkner BMW bent over backwards to make me happy as a customer. Definitely recommend Jonathan. Special thanks to Mike Strohmetz for all of his hard work and effort in the process. customer. Definitely recommend Jonathan. Special thanks to Mike Strohmetz for all of his hard work and effort in the process. More
by wayneosworld
Employees Worked With
Mike Strohmetz, Jonathan Hoxworth
March 01, 2012
Faulkner BMW is the best automobile sales and service company I have experienced since buying my first car 48 years ago. I have owned seven BMWs, one bought on sight in Munich and the other six from Fau company I have experienced since buying my first car 48 years ago. I have owned seven BMWs, one bought on sight in Munich and the other six from Faulkner. Jonathan, Brandon, and Mark have been an outstanding support team and are more like family friends than corporate personalities. Thanks for the years of great memories and superb BMW performance! Aubrey Vance Renfroe, EdS Colonel, USAF (Ret) President Renfroe Associates International More
by vance48
Employees Worked With
Jonathan Hoxworth, Brandon, , Jonathan Hoxworth
January 23, 2012
Extremely professional and overall great experience. Raymond is detail oriented, always follows-up after the sale (sometimes well over a year). Would not use any other dealership in PA! Raymond is detail oriented, always follows-up after the sale (sometimes well over a year). Would not use any other dealership in PA! More
by Robinwhaley
Employees Worked With
Raymond Carrington, Raymond Carrington
January 20, 2012
Outstanding! Faulkner BMW in Lancaster, PA is a real Outstanding! Faulkner BMW in Lancaster, PA is a real world example of a dealership that performs identically to the autos they sell- Excellent. I Outstanding! Faulkner BMW in Lancaster, PA is a real world example of a dealership that performs identically to the autos they sell- Excellent. I have developed my opinion about Faulkner BMW by having purchased/serviced four cars over the past 15 years. Everyone I have encountered at the dealership is courteous, inspired to assist and very attentive. The sales staff possesses best-in-class knowledge about the automobiles they offer. They take the time to truly understand what you need in order to provide a vehicle you will be thrilled to own. The service team is splendid. The way they manage service appointments is brilliant. Even if you didn’t buy your BMW from Faulkner, you should see them for service. The integrity and efficiency of the service team is terrific. Go experience the dealership yourself; I am confident that you will be as pleased as I am. -O More
by Rawoster
Employees Worked With
Rob Howry (sales), Matt Duke (sales manager), Brandon Gentile (service), Ricky Wood, Tom Hilliker, Jonathan Hoxworth, Raymond Carrington, Rob Howry, Greg Schaub, Greg Pryzbylkowski, Breanna Kusnierczyk
January 20, 2012
Greg Schaub was so great to work with when buying my 2012 X3. There was a problem with the car, evidently in the way it was programmed, which caused the battery to go dead about a month after we bought it. X3. There was a problem with the car, evidently in the way it was programmed, which caused the battery to go dead about a month after we bought it. It was quite a situation and Ricky Wood made it right with a lot of effort on the part of Faulkner's. We are very impressed with this dealership. More
by bmw4me
Employees Worked With
Greg Schaub, Ricky Wood, Ricky Wood, Greg Schaub
