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Faulkner BMW

Lancaster, PA

4.9
160 Reviews

1530 Manheim Pike

Lancaster, PA

17601

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Showing 160 reviews

June 29, 2017

All around great dealership Searched for BMW, found Faulkner on-line they had the car we wanted, we drove 2.5 hours to get there. The car was everything they promised. It was w More

by Michele
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathon Hoxworth, Paul Selvaggi, Brett and Vivek
February 14, 2017

Horrid experience The inquiry was promptly answered w a phone call. Insisted I come in by appointment in crappy weather I agreed. Upon arrival I was told of overlapped More

by Sherri Hevener
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tom ...no greg. He was busy w his friends
January 03, 2017

Worst sales manager ever I live in New York wanted to get a second BMW saw this dealership had my car has set prices knew the deal was possible since I was an out-of-state c More

by Chris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tyler witman
August 16, 2016

Best Purchase in a looong time and the service is A-One Jonathan had the experience of product and current warranty and service options that were conversational in nature. I did not feel I was being "sold" More

by zebra37
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan /sales/ Caitlyn Service
August 15, 2016

My experience with Brandon Gentile at Faulkner My service calls are always pleasant and I am informed of progress and offered a loaner car given adequate lead time. I recommend Faulkner and Brandon More

by jerry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Gentile, service writer., Jesse Jones service writer, Rob Howrey sales
June 25, 2014

Excellent Sales Team and Overall Experience I drove 3.5 hours from Pittsburgh to purchase a used car from them. Overall, the sales service was much better than my local dealership. The car is More

by pmbandit
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tommie Black, Tom Hilliker, Tyler Witman, Abby Woolsey,
March 18, 2014

Took 50 minutes and 4 calls to get an update on a car that was in for repairs. Was then told the car hadn't even been taken in yet - more than 4 hours after the appointment time. Extremely poor communica More

by glenncermak
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Melissa, and service director
February 18, 2014

Stellar Customer Service - from sales to service. We purchased our first BMW from Faulkner in 2000. Over the years, Rob Howry has always worked with us to find just the right car... at the right price. More

by rublkln
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Howry
December 03, 2013

Relatively new to Lancaster, I had heard many of my friends, neighbors and coworkers praise the Faulkner BMW dealership and staff. When the time came to trade in a Japanese luxury sport sedan, I spent More

by QuarryLane
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Howry
September 13, 2013

Knowing that we would be shopping around for best price, Greg took the time to let us test drive the car we were interested a few times, and then assured us that he would win our business. We did find a gr More

by atlawrence
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Greg Schaub
Sep 13, 2013 -

Faulkner BMW responded

I wanted to personally say thank you for your recent visit and also thank you very much for taking the time to answer our survey. We understand how important your time is and want you to realize just how valuable your satisfaction is to us at Faulkner BMW. Now more than ever we must be committed to the ultimate in customer service and I want to make sure we have distinguished ourselves as a great place to do business. As customers do more research online about the companies they choose to do business with our reputation becomes more and more important. Thank you again for your patronage and your honesty about our way of treating people. If you ever have any concerns or questions please contact me at 717.569.4269. Breanna Kusnierczyk Customer Service Mgr. breannak@faulknerbmw.com

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