Faulkner BMW

My experience with Brandon Gentile at Faulkner My service calls are always pleasant and I am informed of progress and offered a loaner car given adequate lead time. I recommend Faulkner and Brandon My service calls are always pleasant and I am informed of progress and offered a loaner car given adequate lead time. I recommend Faulkner and Brandon for their excellent service and quality repairs . More

Excellent Sales Team and Overall Experience I drove 3.5 hours from Pittsburgh to purchase a used car from them. Overall, the sales service was much better than my local dealership. The car is I drove 3.5 hours from Pittsburgh to purchase a used car from them. Overall, the sales service was much better than my local dealership. The car is amazing. Price was fair. Staff was very friendly and knowledgeable. They made a long distance transaction easy. Would defiantly do business with them again. I wish I was closer to their dealership to get the car serviced there as well. More

Took 50 minutes and 4 calls to get an update on a car that was in for repairs. Was then told the car hadn't even been taken in yet - more than 4 hours after the appointment time. Extremely poor communica that was in for repairs. Was then told the car hadn't even been taken in yet - more than 4 hours after the appointment time. Extremely poor communication. They have made it clear they do not care about customers or give any consideration to their customer's needs when it comes to having a car repaired. Was told my car would be the first one in the morning - as of 1:00pm, it still wasn't in. Was told that I would be contacted in the morning with a diagnosis and estimate (both in price and time) - no one ever called, which is what prompted the 50 minutes and 4 calls to get the update that no one had done anything. Update: Just spoke with service director. They are fortunately arranging for a loaner car while they fix my car. I will update this review based on the outcome. Update: Ended up not leaving my car with these people. The "loaner" was not what expected - they were going to call Enterprise to pick me up... seriously. The quote sheet they gave me listed the prices of parts as 53% higher than another nearby BMW dealer, and labor costs at 168% higher than the same nearby BMW dealer. While this may be a great dealership for purchasing a car and then getting service for the car you purchased from them, they are absolutely horrible to anyone who didn't purchase their BMW from Faulkner. Anyone purchasing a used BMW elsewhere, or moving to the area, find another dealer or an independent shop that won't rip you off with price, be rude to you both on the phone and in the dealership, and will actually follow through with communication and keep to their promised scheduled appointments. More

Stellar Customer Service - from sales to service. We purchased our first BMW from Faulkner in 2000. Over the years, Rob Howry has always worked with us to find just the right car... at the right price. purchased our first BMW from Faulkner in 2000. Over the years, Rob Howry has always worked with us to find just the right car... at the right price. We have our cars serviced at Faulkner also. The service department works around our schedules, picks up and delivers our cars, notifies us of costs prior to completion of work and always delivers the cars when promised. The cars are returned in spotless condition and the work is always completed correctly the first time. When our Z4 had a steering column issue, Faulkner went to BMW USA and urged them to replace the defective part at their cost. The car was out of warranty, but nevertheless Rob and the service department arranged for the repair at no charge to us. We could not ask for better service. We have been tempted to look at other luxury cars, but stay with BMW because of the amazing service we get from Faulkner. More

Relatively new to Lancaster, I had heard many of my friends, neighbors and coworkers praise the Faulkner BMW dealership and staff. When the time came to trade in a Japanese luxury sport sedan, I spent friends, neighbors and coworkers praise the Faulkner BMW dealership and staff. When the time came to trade in a Japanese luxury sport sedan, I spent quite a while researching cars and dealerships, test driving several brands and interacting with a wide variety of sales people. I am delighted with my new 328, pleased with the entire shopping experience at Faulkner, and impressed with the time and attention Rob and Tommy gave to us during one of the busiest weekends of the year. More

In the past five years I have purchased 5 new vehicles from varying manufacturers. Each time, the process was grueling, rushed, and my wife and I did not feel valued as a customer. I must say that the e from varying manufacturers. Each time, the process was grueling, rushed, and my wife and I did not feel valued as a customer. I must say that the entire process at Faulkner BMW was great. We did not feel at any point that we were being rushed into a purchase. We felt that we were being helped to find the perfect vehicle, on our terms. Raymond treated us kindly (as well as the rest of the staff), fit us in to Faulkner’s busy schedule, took the time to show us all of the features on the vehicle and most importantly, followed up to make sure that we were happy with our purchase. We will definitely be returning to Faulkner BMW for our next vehicle! More