Faulkner BMW
Lancaster, PA
Filter Reviews by Keyword
By Type
Showing 197 reviews
Faulkner BMW, as always, did a great job with my state inspection. Donovan, my service rep,, was friendly, courteous, and professional. I appreciated the video provided me by the technician who worked in inspection. Donovan, my service rep,, was friendly, courteous, and professional. I appreciated the video provided me by the technician who worked in my vehicle. From start to finish, it was a great customer service experience. More
Faulkner BMW always provides great customer service and support for my service appointments. From the time I enter until I leave I’m taken well care of. I would recommend Faulkner BMW!!! support for my service appointments. From the time I enter until I leave I’m taken well care of. I would recommend Faulkner BMW!!! More
Everyone at Faulkner always provides great service. Steph and Jesse are awesome with coordinating appointments and having drivers/loaner car available when needed. Nick is an awesome tech who frequen Steph and Jesse are awesome with coordinating appointments and having drivers/loaner car available when needed. Nick is an awesome tech who frequently works on my car and provides detailed video analysis which I really appreciate. Also their loaner drivers are always courteous and professional, I never worry when I turn my car over to them for service. All I all I really appreciate everyone there and know my car is in good hands with them. More
Stephanie, my service manager, did a great job in communicating the service that I needed. The mechanic performed the work flawlessly. I’ll plan on keeping the X5 so I put a little extra money int communicating the service that I needed. The mechanic performed the work flawlessly. I’ll plan on keeping the X5 so I put a little extra money into. Things are not cheap anymore but if you plan on keeping your vehicle. It’s well worth it. More

