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Faulkner BMW

Lancaster, PA

4.8
196 Reviews

1530 Manheim Pike

Lancaster, PA

17601

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Showing 196 reviews

January 06, 2026

Faulkner BMW always provides great customer service and support for my service appointments. From the time I enter until I leave I’m taken well care of. I would recommend Faulkner BMW!!! More

by Lew Gordner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steph
January 03, 2026

Delaership is in a well accessible location, shout out to Devin H. and Christine J.. were great to deal with. More

by The Mu
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devin Hogan
January 02, 2026

We liked working with Robb and also Christine financial person with good advice. Steve And service is exceptional too More

by Larryhorst
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robb Howery
December 30, 2025

Everyone at Faulkner always provides great service. Steph and Jesse are awesome with coordinating appointments and having drivers/loaner car available when needed. Nick is an awesome tech who frequen More

by pc2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Step, Jesse, Nick
December 27, 2025

Stephanie, my service manager, did a great job in communicating the service that I needed. The mechanic performed the work flawlessly. I’ll plan on keeping the X5 so I put a little extra money int More

by lpevarnik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
December 20, 2025

Every time I bring my car in to get routine service, it ends up that I need $4000-$5000 worth of work done. Not trustworthy. Costs outrageous. More

by Adewaters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Donovan
December 19, 2025

I liked the way Donovan at service treated me and kept in touch. So far everything is working More

by masimcock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donovan at service
December 16, 2025

Everyone and everything in service was perfect! My highest ranking! I am a multi year customer More

by banners-digital.03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unlnown
November 13, 2025

Service manager and mechanic went above and beyond, were very thorough and helpful with my concerns. More

by gvonmarie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan, Mike
November 12, 2025

My experience has been consistent over the last 10 years with Faulkner BMW. In particular, my service advisor, Jesse being along time team member with a great memory and a good bedside manner, makes the exp More

by scott.kuhn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse in Service
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