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Farrish Subaru
Fairfax, VA
267 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 267 reviews
November 22, 2019
Very Good Experience Had a very good and positive experience with sales manager Kayla Dunaway and would recommend her for anyone looking to buy a new Subaru. She was profe Had a very good and positive experience with sales manager Kayla Dunaway and would recommend her for anyone looking to buy a new Subaru. She was professional, direct, and very responsive. She treated me the way customers should be treated. More
by Swampfoxer
Employees Worked With
Kayla Dunaway
September 17, 2019
New Forrester When picking up my new car there was a lot of waiting around to see the finance employee. Wanted my social security number even though I was paying c When picking up my new car there was a lot of waiting around to see the finance employee. Wanted my social security number even though I was paying cash. I did not give it to them. Did not put in my floor mats or the cargo cover but left them in the back. Discovered this when I returned home. Now I need to do it. Service needs improvement. The salesman, Raymond Griggs, was excellent. Otherwise it was much to much sitting around for the next person. Need to have more than one person for finance in a busy dealership. More
by Chas
Employees Worked With
Raymond Griggs. Finance person-no name given.
September 01, 2019
Service visit Service team (DJ Sean) does an exceptional job of keeping you informed of the status of the work and providing clear explanations of the services to b Service team (DJ Sean) does an exceptional job of keeping you informed of the status of the work and providing clear explanations of the services to be provided. More
by Need car to go
Employees Worked With
DJ Sean
August 27, 2019
Best Customer Service Amongst Dealerships If you are in the market for a new or used car, I would highly recommend going to Farrish Subaru. They also sell more than just Subaru's! In addition, If you are in the market for a new or used car, I would highly recommend going to Farrish Subaru. They also sell more than just Subaru's! In addition, I would highly recommend requesting to work with Alex. He is the absolute best and makes buying a car a breeze! I commend him on his level of customer service. Alex was the biggest help and made the entire experience an enjoyable one. He was very knowledgeable, patient, personable, and caring throughout the entire process of buying a car. Working with him took all my apprehension and stress of being at a dealership away. Amongst all of the dealerships that I have been at, this experience was the best one to date. You won't regret coming to the Farrish Subaru! More
by hanzgruber
Employees Worked With
Alex Conners
August 23, 2019
Start your new car search at Farrish I simply can not say enough about hw much of a pleasure it has been to work with the team at Farrish on our new car purchase - Kayla is amazing! We in I simply can not say enough about hw much of a pleasure it has been to work with the team at Farrish on our new car purchase - Kayla is amazing! We initially went to Stohlman to purchase our second Forrester but it was an awful experience. I was shocked since we already owned a Forrester from Stohlman and we expected to be treated well as repeat customers. After that, I reached out to Farrish and Kayla called me within no time at all. She didn't play any games and was direct and honest. The experience was exactly the opposite of the stereotypical car purchasing experience and so much better than how we felt at Stohlman. Cleary, a bigger dealer isn't always better. Kayla has been working on my behalf to get me exactly what I want at the price we could pay for the vehicle. She is pleasant and beyond helpful with all of my questions. I shopped around and landed at Farrish for my Subaru. I hope this review saves others some time and you can start right there. More
by MichelleM
Employees Worked With
Kayla Dunaway
May 22, 2019
Great customer service when purchasing a new vehicle Just purchased a 2019 Forrester. The salesman Raymond Griggs provided excellent customer service in the purchase process and was very welcoming and th Just purchased a 2019 Forrester. The salesman Raymond Griggs provided excellent customer service in the purchase process and was very welcoming and thoughtful throughout. He helped e secure the car I wanted and walked me through the details and specs for the vehicle as a new Subaru customer. He even drove the new car to my home when it arrived. The finance officer Tai Nguyen was also extremely helpful navigating the financing process. I was very impressed by his professionalism, and he was both very efficient and thorough. Great service all around! More
by Daniel P
Employees Worked With
Raymond Griggs, Tai Nguyen
October 08, 2018
Beware, terrible service Walked into the show room today to look at the Ascent with my wife and baby. Not a single person greeted me, even walked right past the manager's pit Walked into the show room today to look at the Ascent with my wife and baby. Not a single person greeted me, even walked right past the manager's pit. Spend about 15-20 minutes checking out the Ascent in the showroom then walked out. Again not a single person acknowledged me. It's a shame, just a simple hello could have kept this dealership as an option, but not anymore. Taking my business where it is appreciated. More
by justinleexp
Employees Worked With
No one approached or spoke to me
January 29, 2018
Best car buying experience ever! Have you ever actually had a pleasant time buying a car? Me neither. That is, until I came to Farrish Subaru with my husband and we honestly had a gre Have you ever actually had a pleasant time buying a car? Me neither. That is, until I came to Farrish Subaru with my husband and we honestly had a great time buying a car. Israel was incredibly informative, respectful, personable, and friendly and that made all the difference and he and his manager helped us to get a great deal. Thank you Farrish and thank you Israel for the great experience and for my awesome new car! More
by AndyNat
Employees Worked With
Israel Moreno
December 10, 2017
After having such a bad buying experience we would never give this dealership another nickel. Great cars, terrible purchase experience. Our sales person was terrible, he didn't seem to underst we would never give this dealership another nickel. Great cars, terrible purchase experience. Our sales person was terrible, he didn't seem to understand the car at all. $699 dealer (ripoff) fee and when we were told the price we would pay in comparison to the sticker price, they conveniently left off the destination charge. Paid cash for the car and had to wait HOURS to drive out. More
by KathyShowk2
Employees Worked With
maybe Ahmed
November 24, 2017
Awesome experience!!! Fabulous experience working with Franco! Professional, courteous, super helpful and a great experience buying a new car!!!! I would recommend Franco Fabulous experience working with Franco! Professional, courteous, super helpful and a great experience buying a new car!!!! I would recommend Franco and Farrish to everyone!!! Thanks and looking to buy my next car with Franco, Ken and Farrish again soon!!!! More
by Jennifer
Employees Worked With
Ken-manager, Franco Deoliveira
