Farrish Subaru

Recently purchased a new Subaru from the Farrish Subaru dealership located on 10407fairfax blvd, The dealership made a promise to replace the seats to leather-seats and door panel to match the seats at the dealership located on 10407fairfax blvd, The dealership made a promise to replace the seats to leather-seats and door panel to match the seats at the purchase of the car. This was made very clear during our 6 hour negotiation from 9am-3pm as we reviewed other vehicles with the same interior set-up. Sales rep (Maurice Kazadi) went away to speak to the manager to confirm that there would be no issue. We bought the car based on this agreement. The dealership said they would contact us in a week or so when all the parts come into replace the promised parts. On 2/23/23, we texted the sales rep and received no response. On 2/28/23, we had still not heard from the dealership, so we called the dealership to get an update. We ended up talking to Manager Kayla to set things right. But she claimed she couldn’t do anything since she wasn’t there. She offered to just replace the seats but not the door panels, which was not the agreement. When we complained, she offered a small refund of $1800 and not replace anything. We made it very clear that we wanted the door panels to match the seats and would have not bought the car without this agreement. But the dealership refused to keep their promise and replace the parts in the new vehicle. --UPDATE 3/22 The dealership's General Manager contacted us and was able to resolve the issue. They replaced the seats and door panels as originally promised. More

We came to Farrish because my daughter - a first time car buyer - was interested in one particular Subaru model and a model from a different manufacturer. After test driving a couple of cars (at Farrish and buyer - was interested in one particular Subaru model and a model from a different manufacturer. After test driving a couple of cars (at Farrish and another dealership) and developing a stronger sense of what she wanted, she ultimately bought a different Subaru model - one which had all the features she was looking for. I could not have asked for a better first experience for her. Vic was super patient and helpful. She had an overall positive experience and will not dread car buying in the future. Everyone went out of their way to make sure if that. More

Good Customer Service, I stop for a use car that I found online. I finished buying a Subaru Accent for a good price. I like the dealer, small and simple, the Car Seller was very polite and pleasant. online. I finished buying a Subaru Accent for a good price. I like the dealer, small and simple, the Car Seller was very polite and pleasant. More

Service was done timely with good communication from my advisor. I’ll be back the next time I need service on my vehicle. advisor. I’ll be back the next time I need service on my vehicle. More

Purchasing a car here went smoothly and it was easy scheduling a service appointment. The staff is friendly and responsive. scheduling a service appointment. The staff is friendly and responsive. More

Kenny's communication of the status of the repair was excellent. He provided informative updates and was very helpful with answering my questions throughout the service. excellent. He provided informative updates and was very helpful with answering my questions throughout the service. More

Amazing service! !! Mr. Townsend and MR. Koffi were extremely helpful!! Even in this market they understood my needs and worked to get me a absolute best price!. The !! Mr. Townsend and MR. Koffi were extremely helpful!! Even in this market they understood my needs and worked to get me a absolute best price!. The finance department ( unfortunately I forgot the nice lady's name), even they provided an excellent experience, no push to buy a warranty or any unnecessary upgrades. Really appreciate your help. Thanks!! More

Walked in, Maurice Kazadi was attended to me right away. He was very helpful, friendly, and gave great service throughout the whole process. Great warranty and maintenance offerings as well. Both sales and He was very helpful, friendly, and gave great service throughout the whole process. Great warranty and maintenance offerings as well. Both sales and finance manager will answer all your questions easily and help you out to ensure customer satisfaction. It's very difficult to buy a used or new car at a good price with great service, I would definitely recommend purchasing your Subaru here. More

Everyone at the service desk is polite and they listen to my concerns. They address my concerns every time and they do not try to nickel and dime me. This is a wonderful place to get your Subaru serviced and my concerns. They address my concerns every time and they do not try to nickel and dime me. This is a wonderful place to get your Subaru serviced and I plan to continue to bring them my business. More

Yes, I am 100% satisfied with my service. I received great customer service from Jonathan, great communication, received discounts, and my car was serviced in a timely manner. I received great customer service from Jonathan, great communication, received discounts, and my car was serviced in a timely manner. More