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Farrish Subaru
Fairfax, VA
272 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 272 reviews
November 19, 2012
On a Friday, my husband had a small accident with our 18 year old Jeep. The following morning in our home, he broke his hip. So I was faced with making a car purchase fast and on my own. Because we had year old Jeep. The following morning in our home, he broke his hip. So I was faced with making a car purchase fast and on my own. Because we had dealt happily with Farrish Jeep for 18 years, I went back to Farrish for our Subaru. James Turner was excellent with discussing my options, the financing, and what I might expect from the car and from Farrish. When I returned with the Jeep, the new car was ready to drive and the paperwork was almost complete. The entire staff was helpful, but I especially appreciated the care and consideration extended to me by James Turner. In a bad week, it was a very pleasant and positive experience. I would definitely recommend the dealership and James Turner. And lastly, I am totally enjoying driving the Subaru. I had wondered how happy I would be with the lower car after sitting a bit higher for 18 years. I couldn't be happier. Ellen Casey, Washington, DC More
by Ellen J Casey
Employees Worked With
James Turner
November 13, 2012
Both salesmen were courteous, helpful, and sincere. For whatever question I raised, they provided good answers. Roger was gracious enough to let Rick deliver the car to my house which was much appreciated. whatever question I raised, they provided good answers. Roger was gracious enough to let Rick deliver the car to my house which was much appreciated. Charles Fleming More
by flemmi
Employees Worked With
Rick Elinski and James Turner, James Turner, Rick Elinski
October 03, 2012
I had called on a Friday, regarding a 2002 WRX wagon for sale I found on their website for sale. I had spent a while looking for a realistically priced, good condition 02/03 WRX in my MD/PA/DE area. I was sale I found on their website for sale. I had spent a while looking for a realistically priced, good condition 02/03 WRX in my MD/PA/DE area. I was ready to buy the wagon if it checked out okay, as I brought my mechanic friend with me to verify this (and I'm well versed in Subaru but i can't see everything!) After driving through a lot of traffic, we arrived a little before 5pm (dealership closes at 7) and were stopped by Rick. He was a fast talker and slightly condescending (I'm female). We checked the vehicle over, and I was annoyed he started it without me asking. My friend found a leaking CV joint boot and the tires were severely dry rotted (vertical cracks all along the sidewalls), and the rear calipers and rotors looked at least 6 yrs old (lots of corrosion). That being said, I was okay with the car's overall condition and figured those could be bargaining tools after the test drive. The test drive consisted of an amazing 25mph tour of the neighborhood behind the dealership. I asked if any 40-50mph roads were around for me to drive on so i could see if the car had vibrating/etc at speed. I was told there was not due to traffic constraints and that we 'would get stuck.' After some parking lot maneuvers, the grease from the cv joint boot was dripping onto the exhaust and the car reeked of burning grease. We sat down with Rick afterwards and I made an offer due to the repairs I would have to make out of my own pocket. I also had a NADA value print out (which was only $500 less than their asking price) and a Autocheck report that revealed an accident in its first 7 months of existence. It was professionally repaired but I wanted to point out the car wasn't "mint". He refused to look at my papers and went on and on about the Carfax being clean (FYI to anyone, Carfax and even Autocheck reports that are clean mean nothing because lots of accidents don't get reported. Accidents that do show up on either report service are worthy of noting because they were). He refused to acknowledge NADA value too (FYI, your DMV goes by NADA not KBB). He went and spoke with his manager anyway and came back and lied saying the couple that showed up after we came back on our test drive was "going to buy it" and essentially told me to have a good day. No counter offer. Nothing. Later that evening when I got home I got an email saying the couple didn't buy it,but he did not acknowledge/accept my offer either. Instead went on to say they'd find me a 'cheaper' WRX when one becomes available. All in all, big waste of time. I've never gone to a dealership and been hard-balled over a decade-old car before. Huge waste of time and not happy with my experience at Farrish. More
by jagNTK
Employees Worked With
Rick Elinski, Chris Wolf
September 25, 2012
James Turner was exceptionally friendly and customer oriented. At no point did he put on any high pressure sales tactics, even after we test drove 4 different vehicles over 90 minutes, two of them durin oriented. At no point did he put on any high pressure sales tactics, even after we test drove 4 different vehicles over 90 minutes, two of them during heavy rains, then left the store to test drive Toyota (RAV4) and Honda (CRV) vehicles. We returned the next day to talk more about the specifics of the vehicle, yet he still didn't apply the hard sell, even after we told him we were also considering the CRV. When we finally did return with our mind made up to purchase the Forester, James worked with us every step of the way and made it the best car-buying experience we've ever had. Thanks! More
by bdzlr
Employees Worked With
James Turner
September 25, 2012
This visit was my first experience with the Farrish Auto group. I had bought a used Volkswagon CC from Farrish Subaru. I can't express how delighted I was with the experience of the sale staff. Rick Elinski group. I had bought a used Volkswagon CC from Farrish Subaru. I can't express how delighted I was with the experience of the sale staff. Rick Elinski's attitude was very friendly and professional. He made my experience effort-less when it came to purchasing my Volkswagon. I have purchase several cars over the years and my experience at Farrish Subaru was by far the best experience I have had at a car dealer. The pricing was fair as well as the money that was given for my trade-in. Well done!!! More
by john.alcan
Employees Worked With
Rick Elinski, Rick Elinski
September 19, 2012
After two weeks of frustrations visiting several Subaru dealerships in Maryland and not finding the exact vehicle I was searching for (base car + options for the right price) I came across Farrish Subaru o dealerships in Maryland and not finding the exact vehicle I was searching for (base car + options for the right price) I came across Farrish Subaru on the internet late Sunday night. One e-mail and a follow-up telephone call on Monday morning and I was ready to purchase. I arrived at the dealership at 5:00 PM and by 7:15 i was driving home in my new 2013 Outback. Jim Turner cares about his customers, providing the best customer service I've every experienced in a car dealership. He was courteous and listened to my questions and concerns. Michelle Gorham assisted me with the final financing and paperwork in a courteous and professional manner. I could not have had a better experience at a car dealership and recommend Farrish to anyone interested in purchasing a Subaru. More
by Pete in Maryland
Employees Worked With
Michelle Gorham, James Turner
June 27, 2012
I had an Intermittent problem with my A/C. Rather than telling me to come back when it finally broke down completely, or rather than just replacing components hoping to solve the problem, they kept my car telling me to come back when it finally broke down completely, or rather than just replacing components hoping to solve the problem, they kept my car for about a week, gave me a loaner car, and were able to find the problem and repair it. I an extremely happy with the way they handled my problem. Special thanks to Jack Lindemann, my service consultant. More
by Paulaccord
Employees Worked With
Jack Lindeman
April 06, 2012
This was my first experience buying a Subaru. Everyone at Farrish was professional and friendly. I got the car I wanted with a surprisingly good price. I also got a more than fair offer for my trade. The f Farrish was professional and friendly. I got the car I wanted with a surprisingly good price. I also got a more than fair offer for my trade. The finance manager, Roxanne, was not pushy and didn't try to sell me anything I didn't want. I would definitely buy from them again and I would highly recommended my salesperson. Be sure to ask for James Turner or Roger Holt! They will take good care of you. More
by elway7
Employees Worked With
James Turner, Roger Holt, Roxanne Wilson, Roger Holt, James Turner
March 27, 2012
Jackie knew his stock very well and explained every detail. The car was ready to go when I came in to pick it up. The processing of the paperwork by Roxanne went very smoothly. The dealership is brand detail. The car was ready to go when I came in to pick it up. The processing of the paperwork by Roxanne went very smoothly. The dealership is brand new and very clean. More
by barbbrehm
Employees Worked With
Jackie Coogan, Jackie Coogan
February 28, 2012
The staff is very attentive and get your car serviced in a timely manner and of course a job well done. They will always try and work with your schedule. I have called in the morning a taken my car in that a timely manner and of course a job well done. They will always try and work with your schedule. I have called in the morning a taken my car in that afternoon to get serviced. The pricing is reasonable, they send you via mail reminder of service due with coupons. I most definitely would recommend this dealership. More
by siyah
Employees Worked With
Keith Donaldson, Mark Johnson
