Farrish Subaru

We had a wonderful experience at Farrish Subaru. We will definitely recommend this dealership to our friends and family. We met with James the first day at Farrish. He was very insightful, and answered definitely recommend this dealership to our friends and family. We met with James the first day at Farrish. He was very insightful, and answered all our questions. We didn't feel rushed to make any purchase, and decided to schedule another meeting with James in a few days. The weekend finally came, and we were anxious to get back to Subaru. We were so surprised to receive a call that morning from James. He wasn't feeling well, and called to let us know he wouldn't be in that day - but that someone else would definitely help us out. It was really great that he called us, that phone call made us feel important. We really appreciated his efforts. That same day we were so happy to meet with Jackie. He was very informative, let us know all of our options, was very detailed, so patient (we were there for over 6 hours), and made us feel comfortable. My husband and I brought along my brother and sister in law. We all liked Jackie so much, that my brother and sister in law are both planning to return to Farrish to meet specifically with him. They each want a separate Subaru. We were extremely satisfied with Jackie and his great service. This is the first time I've purchased a brand new car, and it was a wonderful experience working with Farrish Subaru. More

We came into the dealership around 4 on a Saturday and it was packed. The salesman we had spoken with on the phone was busy, so we waited around -- and then Rick came over, asked us what we were looking for, was packed. The salesman we had spoken with on the phone was busy, so we waited around -- and then Rick came over, asked us what we were looking for, and sat us down. He was very thorough but most importantly extremely personable, frank, and open -- and helpful. We were hoping to go home with an impreza and Rick helped us get to the right car, the right price, and even brought us dinner when we were going through the final steps. Very happy with the overall experience -- the manager Roger seemed like an affable guy, too. We haven't had any work done on it, so I left that rating out. I should also mention why I bought at this dealership -- after visiting a few others in the nova area, I was pretty disappointed with the salespeople and the experience I had when looking for the right car. This place got it right. More

Large selection between their two locations. James was very professional. Explained every step of the process. Job well done! Highly recommended whether you are looking for new or used.used very professional. Explained every step of the process. Job well done! Highly recommended whether you are looking for new or used.used More

I had taken my car in for a minor incident with the door and also needed some magnets removed. After contacting my salesman, Jim Turner, he put me in touch with Dave Palumbo and Jim Rives. They were helpful and also needed some magnets removed. After contacting my salesman, Jim Turner, he put me in touch with Dave Palumbo and Jim Rives. They were helpful and courteous in dealing with both of my issues. They had both problems fixed in a timely manner. I would highly recommend this dealership and the entire staff. More

Jackie Coogan was awesome to work with. I'll be sure to send any friends looking to buy a Subaru his way! He knew the cars inside and out, and really worked with us to get the price right down to where we send any friends looking to buy a Subaru his way! He knew the cars inside and out, and really worked with us to get the price right down to where we wanted it. This was my first time to buy a car and I'm so glad I went to Farrish and was able to work with Jackie. Great customer service! Great experience! Thanks, Jackie! More

We are a military family so I contacted this dealership as part of the USAA Buying Service. I must make it clear that our experience with Jackie Coogan was EXCELLENT. My experience with Jason Baker and Rog as part of the USAA Buying Service. I must make it clear that our experience with Jackie Coogan was EXCELLENT. My experience with Jason Baker and Roger Holt, however, has made me regret not going to my initial dealership choice which was Stohlman Subaru. I contacted and spoke with both Jason and Roger after the car had already been purchased. The way I was treated was inexcusable! Jason spoke to me as if I was totally wrong, insisting that a USAA Certificate did not exist even though I had the certificate right in front of me! I was taken aback but not completely surprised since my husband and son did inform me that Jason's "people skills" leave a lot to be desired. I then spoke with Roger Holt who is listed as the point of contact on the USAA certificate. Not only did he address me in a condescending manner cutting me off mid-sentence, but claimed he knew nothing of the program. I will grant them the benefit of the doubt that perhaps I am the first person who used this program. That being said, never should a customer (especially one that just purchased a new car) be treated with anything less than RESPECT. If it wasn't for the EXCELLENT experience we had with Jackie Coogan, I would have rated my overall experience very bad instead of bad. If you want a customer for life, you have to treat them well even AFTER the sale! More

The staff of Farrish Subaru were all interested in educating me about their product instead of selling me a car. I instantly felt comfortable with the staff and appreciated that they where listening t educating me about their product instead of selling me a car. I instantly felt comfortable with the staff and appreciated that they where listening to my needs to point me towards the right vehicle. The friendly and informative Rick Elinski was able to show me the value of the Subaru Outback and how it suited my outdoor lifestyle. I started out my shopping process with a tour the local motor mile looking for a car or truck that would be a good commuter and could still carry four adults along with our bikes and gear. I narrowed down the selection to two trucks and two wagons, all from different dealers. This exposed me to several vehicles, personalities, environments, and tactics. I am glad that the right car for me was also at the dealer with the right staff. Farrish Subaru, and Rick in particular, made for a pleasant experience that got me on the road in a great car. More

James Turner is an excellent salesman. He is very knowledgeable of the Subaru we purchased and was very pleasant to deal with. The financial person was excellent as well. Overall it was a pleasant knowledgeable of the Subaru we purchased and was very pleasant to deal with. The financial person was excellent as well. Overall it was a pleasant experience dealing purchasing the Subaru at Farrish. More

On a Friday, my husband had a small accident with our 18 year old Jeep. The following morning in our home, he broke his hip. So I was faced with making a car purchase fast and on my own. Because we had year old Jeep. The following morning in our home, he broke his hip. So I was faced with making a car purchase fast and on my own. Because we had dealt happily with Farrish Jeep for 18 years, I went back to Farrish for our Subaru. James Turner was excellent with discussing my options, the financing, and what I might expect from the car and from Farrish. When I returned with the Jeep, the new car was ready to drive and the paperwork was almost complete. The entire staff was helpful, but I especially appreciated the care and consideration extended to me by James Turner. In a bad week, it was a very pleasant and positive experience. I would definitely recommend the dealership and James Turner. And lastly, I am totally enjoying driving the Subaru. I had wondered how happy I would be with the lower car after sitting a bit higher for 18 years. I couldn't be happier. Ellen Casey, Washington, DC More

Both salesmen were courteous, helpful, and sincere. For whatever question I raised, they provided good answers. Roger was gracious enough to let Rick deliver the car to my house which was much appreciated. whatever question I raised, they provided good answers. Roger was gracious enough to let Rick deliver the car to my house which was much appreciated. Charles Fleming More