Farrish Subaru | Page 23

James is a great guy - honest, down to earth family man. He was not pushy, but rather full of helpful information, suggestions, and answers to any questions I had. Followed through with every detail to mak He was not pushy, but rather full of helpful information, suggestions, and answers to any questions I had. Followed through with every detail to make sure I was 100% satisfied in the sale. Everything you would expect from a prior military guy. I have had some terrible experiences with car dealerships lately and this was a much needed exception. Truly a pleasure to do business with. More

This is follow up to a posting I did a couple of months ago. After I posted, I got a call from Mark Johnson to discuss my issues. He promised to meet with me when I came in, to work out what was actually ago. After I posted, I got a call from Mark Johnson to discuss my issues. He promised to meet with me when I came in, to work out what was actually done when they worked on my Forester. Once my puddle light parts finally came in a couple of months later, I e-mailed Mark twice to schedule a meeting with him, but never received any responses. When I arrived today to have the Puddle light parts installed, I mentioned to Jack that Mark did not response to my e-mails and Jack phoned Mark and asked him to meet with me while I waited. Mark never showed and service manager Jim Rives was not even made aware that I was there. They installed the puddle light parts and now I will not be going back to this dealership because they do not show any real interest in working with me. While Mark told me on the phone "we are not here to make friends, this is a business"' one should expect to feel welcome when dealing with a "family owned business". More

We stopped at Farrish Subaru to simply look at the Forester and the Outback. Rick Elinski met us in the showroom and we were put at ease with his mannerisms, the way he explained the basics of Subaru Forester and the Outback. Rick Elinski met us in the showroom and we were put at ease with his mannerisms, the way he explained the basics of Subaru to us and his non pushing approach with us. We test drove both vehicles and instead of just looking, we purchased an Outback. Even when we decided the next morning not to take the initial vehicle offered, we stayed with Farrish because Rick made the extra effort to find the vehicle we wanted and at the price we wanted. More

First off, let me just say, Chris Wolf is - by far - the BEST car salesman I have ever had the pleasure of doing business with! Through out the entire process he was respectful, knowledgable and patient (a BEST car salesman I have ever had the pleasure of doing business with! Through out the entire process he was respectful, knowledgable and patient (and trust me, I can be a pain in the butt when looking at cars). Not to mention, a great host. Chris knows just about everything there is to know about all the cars in Farrish's inventory, and if he doesn't know, he will quickly get you the answer. The best part about my recent experience was having the pleasure of meeting with Chris. He is a no BS kind of guy and will work with you any way he can to get you the best deal possible. Secondly, being in the military - we don't always get the respect and decency that we deserve - but from the time I walked through the door until the time I drove away with my brand new limited edition WRX, everyone in the dealership was kind, generous and willing to bend over backwards to make accommodations for me and my family. They also went above and beyond to make sure that I got a good deal. Lastly, I'd like to give a shout out to Sam (Chris's Manager) - if ever there is a Sales Manager you want to work with, it's him. He too was knowledgable and extremely helpful through the whole process. And better yet, he did SO much extra for me just to say thank you for my service. From the bottom of my heart, I sincerely appreciate everything Farrish - and specifically Chris and Sam - did for me and my family. If nothing else, they have earned a customer for life and if I ever have friends/family members looking for a vehicle, I will send them their way. I can't say enough good things about this dealership and I hope this review will convince some people to do business with these gentlemen because it would be a great decision! More

It was a pleasure doing business with everyone at Farrish, especially with Jackie Coogan. I found a great car and had an overall great experience. Thank you all. Farrish, especially with Jackie Coogan. I found a great car and had an overall great experience. Thank you all. More

I bought a car from Rick Elinski at Farrish Subaru earlier this year and am EXTREMELY satisfied with my purchase. Rick was very helpful throughout the entire process and was very open about all the pr earlier this year and am EXTREMELY satisfied with my purchase. Rick was very helpful throughout the entire process and was very open about all the pros/cons of the car (I may have made it difficult for him at times as this was my first car and I probably asked every question imaginable). I can also recall Rick getting back to me well after he was off work, making sure my questions were answered timely and accurately. This was an online purchase so I was not able to physically see the car or test drive it before buying; I had to rely solely on the pictures, CarFax and my trust in Rick. Five months later, I have had zero problems with it and continue to receive compliments about the great deal I got. I highly recommend buying from Farrish - specifically Rick Elinski. More

While I purchased my 2009 Forester at Farrish and have used it exclusively for maintaining the SUV, I am now going to try another dealership. Hopefully I will find one that is better than this one. I ne used it exclusively for maintaining the SUV, I am now going to try another dealership. Hopefully I will find one that is better than this one. I never feel satisfied with any explanations they offer when i have a question. I brought my 2009 Forester in for a recall for the puddle lights and the next thing I knew they were inspecting the entire car. While the puddle lights were not repaired because they did not have the parts to repair them, they "found" half a dozen other things to fix. They claimed that no record of transmission fluid and differential fluid was addressed on the 30K service. I examined my invoice for the 30K service and I see Transmission Fluid Drain & Refill w/MOC 01031 Conditioner along with inspect front & rear differential. Down in the Parts section I see a quantity of 2 of Diffrent and a quantity of 3 of 75/90 Syn ... totaling over $130 for those parts alone. When I called the service manager Jim Rives, he looked at the price of the labor of $317 and said they did not do these fluid services. So basically you have to guess what has been done to the car because what is listed may not have actually been performed. I wonder why I had to pay for the fluids if this service was not performed ... were they topping off the fluids? I doubt it. Last year they told me my battery failed the load test. I declined to have the battery replaced and brought the SUV in for next scheduled service and their vehicle checkup sheet showed the battery marked as green. I have doubts that they even do most of these checks. I wrote Mark Johnson about my problems with this visit and never got a response. Here is what I wrote to Mark Johnson along with questions on why the recommended Subaru Services the post on their webpage does not match what they present you at the counter: "The vehicle checkup printout show the items checked and all are in the green. Earlier this summer they told me that my battery failed the battery test and the power steering fluid was "dirty" and need to be replaced, I did not have either of the two services performed and now the vehicle checkup shows them to "checked and ok". Does this mean that they are now OK?" When I asked Jim Rives about this discrepancy , he told me that not everyone that works on the car is that knowledgeable and may have made a mistake. I am curious to see, at the next dealership, when I bring the car in for scheduled maintenance will the have a "basic package" and a "value package" or will they have the recommended Subaru services. They post the Subaru recommended maintenance but at least at this dealership when you get the counter they give you something else, and even then, you can not be sure they actually perform the work. More

This was my first purchase with Subaru and so far I am very satisfied with my vehicle. I had a great sales consultant, Rick Elinski. He was very friendly, open and honest. I am normally suspicious of s very satisfied with my vehicle. I had a great sales consultant, Rick Elinski. He was very friendly, open and honest. I am normally suspicious of sales reps and have had a few bad experiences in the past but Rick was wonderful and very informative. He had a lot of knowledge of the ins/outs of the subaru vehicle and comparisons with other vehicle, on top of it all I walked away with a great price. I would definitely recommend Rick and Farrish Subaru to other friends/family. More

Went to Farrish Subaru initially as one of several dealers I visited in my search for a new car. Came back and decided to do business with them because I liked the car and the informative, helpful, re dealers I visited in my search for a new car. Came back and decided to do business with them because I liked the car and the informative, helpful, respectful, and trustful way they treated me (and my husband and our friend) each time I went there. I especially appreciated the trust shown to us by Rick and Roger when we test drove some cars. A great all-round experience with all involved. More

Jackie Coogan was a pleasure to purchase from. We had a wonderful experience buying 2 new Subarus at Farrish and will definitely return when it is time for another car. I highly recommend working with Jack wonderful experience buying 2 new Subarus at Farrish and will definitely return when it is time for another car. I highly recommend working with Jackie. Best car buying experience ever. More