Farrish Subaru

It was a pleasure doing business with everyone at Farrish, especially with Jackie Coogan. I found a great car and had an overall great experience. Thank you all. Farrish, especially with Jackie Coogan. I found a great car and had an overall great experience. Thank you all. More

I bought a car from Rick Elinski at Farrish Subaru earlier this year and am EXTREMELY satisfied with my purchase. Rick was very helpful throughout the entire process and was very open about all the pr earlier this year and am EXTREMELY satisfied with my purchase. Rick was very helpful throughout the entire process and was very open about all the pros/cons of the car (I may have made it difficult for him at times as this was my first car and I probably asked every question imaginable). I can also recall Rick getting back to me well after he was off work, making sure my questions were answered timely and accurately. This was an online purchase so I was not able to physically see the car or test drive it before buying; I had to rely solely on the pictures, CarFax and my trust in Rick. Five months later, I have had zero problems with it and continue to receive compliments about the great deal I got. I highly recommend buying from Farrish - specifically Rick Elinski. More

While I purchased my 2009 Forester at Farrish and have used it exclusively for maintaining the SUV, I am now going to try another dealership. Hopefully I will find one that is better than this one. I ne used it exclusively for maintaining the SUV, I am now going to try another dealership. Hopefully I will find one that is better than this one. I never feel satisfied with any explanations they offer when i have a question. I brought my 2009 Forester in for a recall for the puddle lights and the next thing I knew they were inspecting the entire car. While the puddle lights were not repaired because they did not have the parts to repair them, they "found" half a dozen other things to fix. They claimed that no record of transmission fluid and differential fluid was addressed on the 30K service. I examined my invoice for the 30K service and I see Transmission Fluid Drain & Refill w/MOC 01031 Conditioner along with inspect front & rear differential. Down in the Parts section I see a quantity of 2 of Diffrent and a quantity of 3 of 75/90 Syn ... totaling over $130 for those parts alone. When I called the service manager Jim Rives, he looked at the price of the labor of $317 and said they did not do these fluid services. So basically you have to guess what has been done to the car because what is listed may not have actually been performed. I wonder why I had to pay for the fluids if this service was not performed ... were they topping off the fluids? I doubt it. Last year they told me my battery failed the load test. I declined to have the battery replaced and brought the SUV in for next scheduled service and their vehicle checkup sheet showed the battery marked as green. I have doubts that they even do most of these checks. I wrote Mark Johnson about my problems with this visit and never got a response. Here is what I wrote to Mark Johnson along with questions on why the recommended Subaru Services the post on their webpage does not match what they present you at the counter: "The vehicle checkup printout show the items checked and all are in the green. Earlier this summer they told me that my battery failed the battery test and the power steering fluid was "dirty" and need to be replaced, I did not have either of the two services performed and now the vehicle checkup shows them to "checked and ok". Does this mean that they are now OK?" When I asked Jim Rives about this discrepancy , he told me that not everyone that works on the car is that knowledgeable and may have made a mistake. I am curious to see, at the next dealership, when I bring the car in for scheduled maintenance will the have a "basic package" and a "value package" or will they have the recommended Subaru services. They post the Subaru recommended maintenance but at least at this dealership when you get the counter they give you something else, and even then, you can not be sure they actually perform the work. More

This was my first purchase with Subaru and so far I am very satisfied with my vehicle. I had a great sales consultant, Rick Elinski. He was very friendly, open and honest. I am normally suspicious of s very satisfied with my vehicle. I had a great sales consultant, Rick Elinski. He was very friendly, open and honest. I am normally suspicious of sales reps and have had a few bad experiences in the past but Rick was wonderful and very informative. He had a lot of knowledge of the ins/outs of the subaru vehicle and comparisons with other vehicle, on top of it all I walked away with a great price. I would definitely recommend Rick and Farrish Subaru to other friends/family. More

Went to Farrish Subaru initially as one of several dealers I visited in my search for a new car. Came back and decided to do business with them because I liked the car and the informative, helpful, re dealers I visited in my search for a new car. Came back and decided to do business with them because I liked the car and the informative, helpful, respectful, and trustful way they treated me (and my husband and our friend) each time I went there. I especially appreciated the trust shown to us by Rick and Roger when we test drove some cars. A great all-round experience with all involved. More

Jackie Coogan was a pleasure to purchase from. We had a wonderful experience buying 2 new Subarus at Farrish and will definitely return when it is time for another car. I highly recommend working with Jack wonderful experience buying 2 new Subarus at Farrish and will definitely return when it is time for another car. I highly recommend working with Jackie. Best car buying experience ever. More

I had a very long day, after my old car died, came in just to look, Such a great crew working their, never push. felt more like i new everyone working there. All I can said Outstanding dealership, I will just to look, Such a great crew working their, never push. felt more like i new everyone working there. All I can said Outstanding dealership, I will be my buying my second car from them also. More

I have been looking for a particular vehicle for some time. Since it was a highly sought out vehicle, it was difficult for me to find a dealer who had one in stock. Lucky for me, Farrish Subaru had one a time. Since it was a highly sought out vehicle, it was difficult for me to find a dealer who had one in stock. Lucky for me, Farrish Subaru had one and I was lucky to deal with Rick Elinski. He helped me from the very first phone call to schedule an appointment down to helping me out anyway he can to get me financed. I had credit problems so it was no easy task, but I couldn't be more satisfied with the end result. Customer service is superb, I work until 6pm and it took an hour to drive up to Fairfax so on two separate occasions I was there until 10pm even though they close at 9pm. Outstanding professional service is why I will buy my next Subaru at Farrish Subaru, you should too. More

We had a wonderful experience at Farrish Subaru. We will definitely recommend this dealership to our friends and family. We met with James the first day at Farrish. He was very insightful, and answered definitely recommend this dealership to our friends and family. We met with James the first day at Farrish. He was very insightful, and answered all our questions. We didn't feel rushed to make any purchase, and decided to schedule another meeting with James in a few days. The weekend finally came, and we were anxious to get back to Subaru. We were so surprised to receive a call that morning from James. He wasn't feeling well, and called to let us know he wouldn't be in that day - but that someone else would definitely help us out. It was really great that he called us, that phone call made us feel important. We really appreciated his efforts. That same day we were so happy to meet with Jackie. He was very informative, let us know all of our options, was very detailed, so patient (we were there for over 6 hours), and made us feel comfortable. My husband and I brought along my brother and sister in law. We all liked Jackie so much, that my brother and sister in law are both planning to return to Farrish to meet specifically with him. They each want a separate Subaru. We were extremely satisfied with Jackie and his great service. This is the first time I've purchased a brand new car, and it was a wonderful experience working with Farrish Subaru. More

We came into the dealership around 4 on a Saturday and it was packed. The salesman we had spoken with on the phone was busy, so we waited around -- and then Rick came over, asked us what we were looking for, was packed. The salesman we had spoken with on the phone was busy, so we waited around -- and then Rick came over, asked us what we were looking for, and sat us down. He was very thorough but most importantly extremely personable, frank, and open -- and helpful. We were hoping to go home with an impreza and Rick helped us get to the right car, the right price, and even brought us dinner when we were going through the final steps. Very happy with the overall experience -- the manager Roger seemed like an affable guy, too. We haven't had any work done on it, so I left that rating out. I should also mention why I bought at this dealership -- after visiting a few others in the nova area, I was pretty disappointed with the salespeople and the experience I had when looking for the right car. This place got it right. More