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Farrish Subaru

Fairfax, VA

4.7
268 Reviews

10407 Fairfax Boulevard

Fairfax, VA

22030

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Showing 268 reviews

February 28, 2016

When is a deal not a deal? When it's made with Farrish. I negotiated a price for a Forester, including trade-in, with Farrish on a Saturday afternoon. The sales person conf More

by A Disappointed Customer
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Jake
Mar 15, 2016 -

Farrish Subaru responded

Thank you for taking the time to provide feedback regarding your experience at Farrish Subaru. It seems as though the price difference could be related to certain vehicles that we as a dealership incentivized as part of a special promotion and unfortunately that one was sold prior to your arrival the second time. We assure you that our intentions are never to mislead a customer into thinking we are baiting and switching or misrepresenting any advertised or offered price. That deal would have been honored on the same vehicle you looked at if it was available the next day you came in intending to purchase it, although the vehicle you purchased is identical to the one on special, not all the vehicles qualify for promotional or incentivized pricing even though they match in equipment, sub-model, or MSRP. You are still our customer and part of our Farrish family, and we strive to ensure that all our customers are a priority especially if there is a concern that is yet to be resolved, I ask you to please contact me directly at 703-352-4001 at your earliest convenience and I assure you that we will be able to reflect how important you are to us as a customer and what we can do to make you a happy customer. - Sam Ramadan, Subaru Sales Manager

January 17, 2016

Great time! I visited Farrish Subaru to purchase my Forrester. I called to make an appointment with Mr. Coogan. He was a delight from that first phone call. I More

by TSpriggs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Park, Jackie Coogan
January 16, 2016

A great car buying experience I highly recommend Jackie Coogan, our salesman at Farrish Subaru in Fairfax City. He was a rare combination of courteous, professional, and enthusias More

by Cargirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jackie Coogan
December 30, 2015

Buying my Crosstrek From the moment I walked into the dealership on Monday December 28th I was taken care of. Sam, Jackie and Paul went above and beyond to make my experi More

by EDay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Ramadan and Paul Park, Jackie Coogan
December 17, 2015

2016 Subaru Forester purchase Great service and knowledgeable sales team, Jackie Coogan was a huge help, and very courteous. Very glad I bought my Subaru Forester through Farrish S More

by Subaru 4life
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jackie Coogan
November 13, 2015

Stole items while being serviced Though I didn't purchase my Subaru XV from this dealer, it's close to my house so I take it to get serviced here...and this last time will very much b More

by sarah
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rachel, David Palumbo
November 10, 2015

Great dealership, easy to do business with! This is my second purchase experience with Jackie Coogan (Sales Consultant) and Sam Ramadan (Sales Manager) at Farrish Subaru. These guys have a big More

by MikeD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jackie Coogan, David Palumbo
August 28, 2015

Jackie Coogan made it easy The difference between dealing with Jackie at Farrish Subaru and multiple other dealerships is night and day. My wife and I were looking for a new ve More

by Lockt17
Recommend Dealer
Yes
Employees Worked With
Jackie Coogan
August 21, 2015

Pleasant and easy! A most pleasant and easy car buying experience from beginning to end. Process was made simple and seamless. Jackie Coogan was pleasant, courteous, More

by grannyof5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie Coogan
August 15, 2015

Very helpful, courteous service. Everyone was very professional, and took time to let me give the car a thorough test drive. I was very wary because the car was a 2006 with 5 previou More

by Tom the Great Driver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Ramadan, Paul Park, Jackie Coogan
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