Farrish Subaru

Nightmare - Terrible Dealership Three weeks after buying the car and I have had nothing but problems with the back office and management. Although Sam and Israel are great to work wi Three weeks after buying the car and I have had nothing but problems with the back office and management. Although Sam and Israel are great to work with, the rest of the back office management is very nicely put, very incompetent (specifically, Steve). The best part - this dealer called me back to "resign" a contract AFTER the lease of a vehicle because of contractual terms that ended up not working for them (likely not making enough money). I have now been going back and forth with the management team for over a week trying to get this resolved. This place is an absolute nightmare and I would not recommend a purchase or lease of a car from here, even to my worst enemy. Customer service went down the hole after the purchase of the car - nothing but stories, false claims, and runarounds. More

Great sales Had a great experience with Israel Moreno. Came in to look at a dealer demo car, when it was clear that we couldn't come to a happy medium on price, h Had a great experience with Israel Moreno. Came in to look at a dealer demo car, when it was clear that we couldn't come to a happy medium on price, he did a great job working with us on alternate options. Did a great job at keeping us informed of the process and making sure that we were well served and our time wasn't being wasted, including being very obliging of our young daughter. No unnecessary histrionics about price, was immediately competitive with our existing quotes once we had narrowed down our selection. More

Israel Moreno - Best experience ever! This review is specifically for Sam and Israel. After shopping around, I decided to give my business to Farrish Subaru for a 2017 WRX. Even though This review is specifically for Sam and Israel. After shopping around, I decided to give my business to Farrish Subaru for a 2017 WRX. Even though I paid slightly more - it meant I got to stick with quality service and supporting a business that will earn your respect through straight talk, quality customer service, and clear pricing. If you want a good deal and no hard selling or gimmicks, this is the dealer and the guys to speak to. Most sales agents and managers change attitudes really quickly after the sale, usually exposing the gimmicks and fake smiles. However, even after the sale, Sam and Israel both have been so easy to get in touch with and beyond accommodating, they even gave me an opportunity to get a quick stick shift lesson in since it has been years. More

Best experience in decades! I had a great experience at Farrish Subaru with Israel Moreno and Alex e. (Finance). Israel was very professional, knowledgeable and extremely efficie I had a great experience at Farrish Subaru with Israel Moreno and Alex e. (Finance). Israel was very professional, knowledgeable and extremely efficient which I especially appreciated. A few years ago I spent over 8 hrs at a ford dealership so I was braced for the worst. But I was in and out ina very quick manner with no dawdling but Israel also would have spent as much time as I needed. He gave extremely good customer service. Israel worked hard to give me a good deal and I am Very happy with my purchase. I highly recommend Farris and especially Israel. It was an actual pleasure! Thanks Israel! More

Typical. TLDR: Don't expect much after they have your money. Used TRUECar in partnership with USAA on 19MAY to look for a 2016 WRX STI. Contacted by Rey wi TLDR: Don't expect much after they have your money. Used TRUECar in partnership with USAA on 19MAY to look for a 2016 WRX STI. Contacted by Rey with counter offer for 2017 WRX STI, went in to do paperwork on 22MAY. This dealership charges charges a "legally allowed" dealer processing fee of $599. They have a sign hung up behind every sales persons desk citing the VA code that lets them do this. When I asked what it actually covered, they didn't really have a hard answer. Their trade in offer for my 2013 BRZ was $14227k which at the time was good enough. They wanted to charge a $500 non-refundable deposit which I was not OK with.. Eventually they said that my deposit that important to them so if the car still wasn't here by July they would return my deposit. When speaking to Sam in their finance department and filling out a mock buyers order these were the fees I encountered: Processing Fee VA Taxes Dealers Business License Tax License Fee The license fee included a $200 processing fee (Dealer processing fee doesn't cover this processing fee, lol.) plus whatever the cost was to register in VA is all I can assume. I told them that I would take care of registration since I was going to do it for Utah. So VA Taxes, and license fee were going to be N/A’d. Sam spoke some empty words to Rey about contacting me with status updates on a daily basis. The next time I was contacted by anyone at Farrish Subaru was on June 3rd when the car arrived. I rushed that day to get everything else setup. I dropped by CarMax for a sanity check. They offered up to $16k depending on which wheels I had installed. I asked Rey if Farrish Subaru would match and he told them they were all in at the previous price. I elected to go with CarMax and made arrangements to sell the car and get a ride from a friend to Farrish Subaru. On 04JUN Rey contacted me and upped the offer to $15k, which missed the CarMax offer by $1k still. Following work on 09JUN I swung by to get a look at the car to make sure everything was good before I came in Friday to give them the cash for it. Another manager ( I forgot his name there was confused why I wasn't doing the trade in with them and did a forced override to 16k if I gave them both sets of wheels for the car (I should have stuck with CarMax since they only wanted the OEM wheels with winters for $16k, hindsight being 20/20 They basically gave me $1k for $2k summer wheels). Since it seemed close enough to what CarMax offered I went with the trade-in. Their system is ill equipped to handle someone has a mailing address and a situs address. I told them that I need the Certificate of Origin (CO) and the Buyers Order (BO) in Maryland so that I could submit all the paperwork together to Utah. I made this very clear to Rey, Sam, Wolf, Matt, and at least two others. I called on 20 June to find out where the CO and BO were as time was running out. I re-explained that I wanted to pick them up so all my paperwork could be put into one package and Matt assured me that as soon as it came in they would let me know. On 25JUN my family in Utah called to let me know that my CO and BO had arrived. My family had to pay for the pleasure of mailing the paperwork back to me so that I could turn around and mail it all to Utah again. I spoke with Matt again on 26JUN and basically got an "oops" response about the CO. I asked about getting my own copy of the BO (for my records, separate from the one sent to the DMV) and Matt said that my house was too far away to deliver it so he would get permission to mail a copy and call me back on 27JUN to let me know if/when they could do it. It's the 28th of June as of this post and still no call back, still no copy of BO, temp plates expire on 9JUL and it looks like I'll have a car that I can't drive. In a few years when dealerships are going under like many antiquated businesses Farrish Subaru can look back at this post when they are asking why. More

Painless car buying experience I was replacing a recently totaled vehicle which had been purchased five years ago from Farrish. I had neither the time nor the emotional stamina to s I was replacing a recently totaled vehicle which had been purchased five years ago from Farrish. I had neither the time nor the emotional stamina to shop around. I knew from my previous experience that Farrish would be fair in terms of pricing and although the sales person with whom I dealt before was no longer there, I felt confident I would be well cared for. And I was. Jackie took excellent care of me and I walked out of the dealership that afternoon with a new and beautiful Forester. Bottom line, cannot recommend Farrish Subaru highly enough. Sales or service -- they exceed my expectations. More

Excellent car buying experience Jackie was great to work with throughout the purchase process. We test drove an Outback with him and he talked through and demonstrated all the featur Jackie was great to work with throughout the purchase process. We test drove an Outback with him and he talked through and demonstrated all the features but without being pushy or pressuring. We got to take our time looking at different exteriors and interiors. A week later when we returned, he again was helpful but not pushy, which seems to me quite unique for a car dealership. We were content with the price we got and he walked us through all the paperwork, owner's manual, trial Sirius XM etc. Very thorough and friendly. Recommend! More

Wonderful service My wife had trouble starting our Subaru Forester.She called Rachel Adams, her favorite service consultant. Even though Rachel was busy,she was able to My wife had trouble starting our Subaru Forester.She called Rachel Adams, her favorite service consultant. Even though Rachel was busy,she was able to address the problem within 30 minutes.They replaced the two old battery at no charge. We have been very satisfied, and we highly recommend them. More