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Farrish Chrysler Jeep Dodge Ram
Fairfax, VA
1,108 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,108 reviews
July 08, 2021
Poor service need more training to communicate with customer. The time of dropping the car for oil change the lady was not helping but she was not on phone all the time the person who check me out that customer. The time of dropping the car for oil change the lady was not helping but she was not on phone all the time the person who check me out that agent was very helpful. Cleaning of car was poor More
by Zeeshan.gohar
Employees Worked With
Frank Russell, Tai Nguyen, Tim Lee
July 03, 2021
I brought in a new Pacifica Hybrid for warranty work and had a very poor experience. The service department had poor communication and when I went to pick up the car, some work wasn’t even completed even th had a very poor experience. The service department had poor communication and when I went to pick up the car, some work wasn’t even completed even though I was told it was ready. Service paperwork was not completed. The original main issues were resolved through software patches, but somehow the department insisted on doing a 100 mile road test needlessly, even over my concern on this. Sadly, it seems their service foreman found it better to drive someone else’s new car home rather than putting mileage on his own car. More
by Rogerdc78
Employees Worked With
Cierra, Mark Johnson
May 21, 2021
Very friendly group of people. Easy to set up service and they complete on time as quoted. Happy with level of service and would go back again. they complete on time as quoted. Happy with level of service and would go back again. More
by Georgecountouroudas
Employees Worked With
Tai Nguyen, Mark Johnson
May 19, 2021
Just wanted to give a shout out and thank you to our sales representative, Gus, finance specialist,Bryan and sales manager Vinny. They were all very helpful and knowledgeable. They helped make our purch sales representative, Gus, finance specialist,Bryan and sales manager Vinny. They were all very helpful and knowledgeable. They helped make our purchase quick, easy and enjoyable. It was a pleasure meeting and working with them. More
by chasz51
Employees Worked With
Augustine Acheampong, Bryan Rickerson, Vinny Choi
May 12, 2021
While this visit was not without complications, Katie ensured that each item was clearly communicated and dealt with correctly. Recommend her for your Dodge service needs. ensured that each item was clearly communicated and dealt with correctly. Recommend her for your Dodge service needs. More
by Emb369
Employees Worked With
Katie , Mark Johnson
May 03, 2021
Aiden Choi was great to work with. Really knew the car and was attentive to our questions. Made sure to have the exact model we were interested in available. and was attentive to our questions. Made sure to have the exact model we were interested in available. More
by cc
Employees Worked With
Aiden Choi
April 18, 2021
Excellent communication, explanation, patience and courtesy! We ran into a snag on my part and Simon was the pillar of calm helping me get it resolved on the spot! courtesy! We ran into a snag on my part and Simon was the pillar of calm helping me get it resolved on the spot! More
by lknight15
Employees Worked With
Simon Chu, and his manager, and the Finance gentleman. All 5 stars!
April 16, 2021
Great communication and friendly. Mr Washington courteous, explained things clealy and listened to my input. He is s good rep and should be recognized for all he does courteous, explained things clealy and listened to my input. He is s good rep and should be recognized for all he does More
by John S
Employees Worked With
Mr. Washington
April 15, 2021
Great experience. Answered all questions. Thorough. Followed up with proper updates. Stay in contact regarding delivery of vehicle. Thank you for your time and detail! Followed up with proper updates. Stay in contact regarding delivery of vehicle. Thank you for your time and detail! More
by Natasha
Employees Worked With
Simon Chu
