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Farrish Chrysler Jeep Dodge Ram

Fairfax, VA

4.2
1,119 Reviews
From new Chrysler, Dodge, Jeep, and Ram models to quality used cars, from routine maintenance to repairs, Farrish of Farifax serving Alexandria, VA; Washington, DC; and Springfield, VA has you covered. If you want to repair your vehicle yourself, we can get you any of the manufacturer-certified Chrysler, Dodge, Jeep, or Ram parts you might need along the way. Farrish of Fairfax's auto parts, repair, and service team believes excellence is a continuous pursuit. We are constantly training, retraining, and upgrading our maintenance and auto repair shops with the latest technologies available. Come once and you'll immediately see the difference. You don't have to take just our word for it, ask around. Our high level of customer satisfaction and car loan plans has spread fast. We have an impressive used car inventory and top-notch auto repair service facilities. Plus, you'll have the opportunity to meet our knowledgeable and friendly staff. We are located in the heart of Fairfax near Fairfax City. Just off Route 66 at 29 and 50. Farrish Of Fairfax Chrysler Jeep Dodge Ram 9610 Fairfax Blvd, Route 29, Fairfax VA. Call us at 888-825-6757.
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9610 Fairfax Boulevard

Fairfax, VA

22031

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Showing 1,119 reviews

July 02, 2022

Terrible customer service. Jeep sucks. They did not fix the issue I came for and they threatened me. The worst!!! More

by Moudi_sayyah
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Fawad Osmani
Jul 06, 2022 -

Farrish Chrysler Jeep Dodge Ram responded

Moe, thanks for this, and your many other reviews in the last week. We would like to set the record straight. You came in for a re-flash recall. When you came in for the re-flash recall, which can be completed within 1-2 hours, you then brought up an additional concern: that your uconnect app on your phone is not properly communicating with the vehicle. We provided you a loaner vehicle for the purposes of customer centricity, even though there was not a loaner requested previous to your arrival, and so you would have a vehicle to drive while we took additional time to diagnose the issue. After completing the recall and diagnosing the vehicle, there were no errors shown on our side regarding your uconnect/radio system. As the issue appears to be with your application or phone, we suggested that you delete the application, download again, and login again. Throughout this process, you threatened legal action against us, and Jeep, should the “issue” not be fixed. You went as far as to tell us that you would not bring the loaner vehicle back until the issue was fixed. You mentioned us “threatening” you (if not in this particular review, one of the others you posted): I would assume you are referring to the conversation where we told you that if you keep the loaner through the holiday weekend, that there would be a daily charge. We did not have a problem extending the loaner on us for one additional day, however, there was no basis to provide you free transportation over the holiday weekend, where we were closed Sunday & Monday. As there was nothing to repair under warranty as there was no error with the vehicle, and the re-flash recall being completed the same day you dropped off, we do not get reimbursed by the factory for loaner expense, thus, the customer would be responsible for the loaner bill. It would also appear you took your vehicle and issue to another local dealership (Lindsay), where you left them a threatening, negative review that’s essentially identical to the multiple you have posted on our accounts.

Jul 06, 2022 -

Moudi_sayyah responded

To set your record straight, I have requested a loaner through when I scheduled the service. It was your responsibility to inform me that you have different procedures for loaner requests. I was not informed of that. So when I bring my vehicle for the 4th time for the same problem that jeep has failed to fix for over 9 months, I should expect better communication and information from your team. Lindsay chrysler deserves their bad review because they failed to fix the vehicle in 3 attempts and had the odasity to tell me to go elsewhere if Im unsatisfied. I was treated the same way at your dealership. Instead of explaining and trying to reason with a customer that you have failed to repair his warranteed vehicle, you send me threatening emails. Ive even contacted jeep support many many times and uconnect through this terrible 9 months of owning a jeep with no help what so ever. So after visiting your dealership, I came to the conclusion that this is just the way jeep does not respect their customers and have untrained crew on customer service.

June 08, 2022

Excellent customer service. Sales representative was professional end very responsive. Highly recommended to everyone who needs a car. More

by Roger Leyou
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven , Frank Russell, Justin Hoffman, Tai Nguyen, Mark Johnson, Tim Lee, Kyle Nam, Vinny Choi, Fawad Osmani
May 05, 2022

Amazing ! That was my experience at Farrish of Fairfax. Usually, there's a bit of anxiety with car purchasing. Not this time. From beginning to end, the serv More

by jcquates
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Nam, Vinny Choi
May 06, 2022 -

jcquates responded

Amazing !!

April 22, 2022

The atmosphere is very professional, but friendly. The staff is great! Fefe is the best! More

by Olgaconners
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fefe
March 12, 2022

Our experience with Aiden Choi at Farrish was great. He was helpful and up beat without being pushy or putting any real pressure to buy. He really exhibited a direct and honest approach that made us fee More

by TCAR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aiden Choi (Sales) & Jay (Finance Manager)
March 02, 2022

Omar Fall at Farrish was amazing to work with! Helped us purchase our dream family car!! More

by sdjones12189
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omar Fall
February 15, 2022

Worse customer service I ever had I my life from farrish Fairfax service rap & manager More

by Malick7919
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeff Washington & David
February 09, 2022

The Sales Representative Mohammad Kohistami, was superb! Very knowledgeable, courteous, professional, and friendly. No “sold” this car with his in-depth knowledge of all vehicles. He is a definite asset to More

by Cunninghamgl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kohistami,
December 16, 2021

These people couldn't even get me through the door! Fefe was a total joke, he argued with me when I told him he wasn't communicating with me. He told me he didn't know what kind of car I was pricing out...y More

by wegek
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Fefe, Kyle Nam
November 19, 2021

Service is sucks and terrible. I had an appointment and waited more than 3 hours. Never come again this location. More

by Dilek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Johnson
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