November 01, 2022

SALES VISIT - NEW

First I am retired network news and Fire Department Omar Fall from Farrish of Fairfax was the best salesman that I have had to deal with in 40 years. I tried using Congressional Federal Credit Union site a Fall from Farrish of Fairfax was the best salesman that I have had to deal with in 40 years. I tried using Congressional Federal Credit Union site and this was a total waste of time as the dealers on the site constantly tried pushing cars on the lot and not what I wanted. The dealers would not even honor price quotes. So I widened my search to 200 miles and would have driven to California for a better price. Mr. Fall did not play any games from the start. I told him exactly what I wanted and did not want. He then found my vehicle and informed me that I would be paying $5,000 under invoice by calling it internet pricing. This was perfect no manure and straight forward. Omar then went to work finding additional discounts. We agreed on a price including a minimal trade-in price. But that was not good enough for Mr. Fall when I arrived on October 29th the first words after greeting me was. “I FOUND YOU AN ADDITIONAL DISCOUNT” and I need you to fill out the form for 1st responder. Now this is the type of car dealership I will recommend! If I had known Omar in July my son would have purchased his Subaru thru him. I also have told my daughter who will be looking for a vehicle next year that Omar is the way to go. Home delivery was never offered due to distance. But I would have taken it in a heartbeat. My only fault is correspondence was a little slow as I am not sure they understood I was seriously purchasing the vehicle and a slight name confusion was caused. Jesse Kim also handled the financial section with confidence. What I would recommend for Dodge and Chrysler is as follows 1) I had to dodge 6 deer on my way home. Deer Whistles molded in the bumper would help. 2) The crash censor needs to be on at all times even when cruise is not in use. (Friends have this on foreign cars even in reverse. 3) A single cruise control with following distance is only needed. The fact that when I turn on cruise then active following causes the regular cruise to disengage. 4) Being of age the better load leveling shocks should either be an standard or option on all future cars. 5) I gave up cell phones to I cannot speak about this function 6) Maps should always be a part of any vehicle. For the first time in my life I purchased a garmin. Interesting as I would only use if locally More

by scicchitano

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Amar Fall and Jessi Kim

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Nov 01, 2022 -

scicchitano responded

Go with Omar Fall for a great deal

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October 24, 2022

SALES VISIT - NEW

HAD A GREAT EXPERIENCE AND THE STAFFS ARE AMAZING. I WOULD RECOMMEND THIS LOCATION FOR YOUR NEXT PURCHASE. I WOULD RECOMMEND THIS LOCATION FOR YOUR NEXT PURCHASE. More

by Raidersnfl7

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Don , Kyle Nam

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September 15, 2022

SERVICE VISIT

No improvement. In an earlier review I shared the lack of cleanliness I received when I had to get another car’s oil change done as my car was returned to me with oi In an earlier review I shared the lack of cleanliness I received when I had to get another car’s oil change done as my car was returned to me with oil all over the driver side. Well I decided to try them again and it was 10x worse. First I made an appointment with their Express Lane Oil Change for 2 PM. Arrived 5 minutes early. This service is suppose to be 30 minutes (per FCA literature) but was advised it may be 1 hour to 90 minutes. They brought the car into a bay around the 1 hour mark. In the next hour, all that was done was the car was backed out and reparked in the bay again. When I went at the 2 hour mark to say that now could only get the oil and filter change and to cancel the tire rotation, they seem to finally work on my car. After about another 15 minutes, they seemed to have changed the oil and filter and brought it out. When I got the car, there was oil all over the outside door, inside door, and panels. I was running late but had to go back in to ask for a rag and degreaser. Walter ran to ask a technician to come out to clean it. He brought out a dirty rag and when he cleaned he was just spreading the oil around my inside door. So I told him to stop and that I would do it. He said “I am just trying to help”. After trying to clean with this rag, I had to go back in to ask for a clean rag. The best they could come up with was one that was less dirty. With that I got a lot of the big splotches out. But I now had degreaser all over my paint job. So I had to make a emergency run to my car detailer to get it washed and wiped down on the outside and inside to make sure my paint was preserved. This quick express service ended up costing me 3.5 hours and being late to my 5 PM event. Again no one seemed to care. They did the bare minimum. I still have worries that they did not perform the oil service properly. The crew of 3 doing oil changes seemed like they had no clue what they were doing. I watched them work on a RAM truck and Jeep Grand Cherokee before mine and they took forever to change oil or rotate tires and they seem to have to do things multiple times to get it right. This was an utter nightmare and still makes me anxious that my car is going to leak oil or they did not put the right grade or amount in. So I may have to go to another shop to get the oil changed again as my confidence in Farrish Express Service is nil. More

by PacHyVA01

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

No

Employees Worked With

Walter Martinez

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Sep 16, 2022 -

Farrish Chrysler Jeep Dodge Ram responded

PacHyvA01, thank you for taking the time to leave this review and we are terribly sorry regarding your experience for this mishap of the oil spill. We had the vehicle brought back in on a separate occasion so we could address the concerns of the spilt oil. After we cleaned the oil further on this secondary visit, during check out, we were not given an indication that you were still unhappy or that the issue hadn't been resolved to your satisfaction. If you still have additional concerns that need to be addressed, please reach out to me at Danfarley@farrishcars.com at your earliest convenience and I will do everything I can to make sure you are satisfied.

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Sep 20, 2022 -

PacHyVA01 responded

Reached out to Dan and numerous others at Farrish but nothing. So don't expect much in terms of resolution. They say a lot but no follow up.

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August 29, 2022

SERVICE VISIT

I Brought my automobile in for service. They allegedly fixed the issue and stored my vehicle until I picked it up. When I drove the vehicle in, it was operable but experienced electrical pr They allegedly fixed the issue and stored my vehicle until I picked it up. When I drove the vehicle in, it was operable but experienced electrical problems. They allegedly fixed the issue. I drove the car off the lot less than 2 miles. Car died. Called them back, recorded that car would not start. Offered to send them the recording. They said I needed to have it towed to their facility and depending on when the automobile arrived, they could look at it the same day but definitely the next day. Vehicle arrived. I walked around the vehicle and noticed there was a sideswipe on my bumper. I immediately notified the service manager, Dave. This man implied I did he damage, and made several offensive statements suggesting that he was implicitly bias and that I was predetermined to run some sort of a "hustle". In addition, he spoke over me, interrupted and made offensive gestures. BASICALLY, indentured me. Only AFTER I showed him the damage, he said that he did not want the vehicle on his premises and he did not know if he could look at my automobile despite a number being placed on the vehicle and the next day being set and the fact they are the only dealer in the area who could service the vehicle and I was stranded. The next day, I was available at 7:00 am for them to check the vehicle. By noon, they had not contacted me about the vehicle but had the Black man call me as an "intermediary". He was the scapegoat. The irony is the service manager stood across the Black man and essentially paroled what he was saying. What I considered intimidation. Clearly intimidation. I had to speak to the "Operations Manager" Fawad in order to get negotiate to have my vehicle repaired and he essentially notified me that he generally "calls the police" when he feels as if people are subjectively rude. Threat of law enforcement in VA as it relates to Black people is a clear sign that they are implicitly bias. What's interesting is that my automobile was accessed after hours and I was notify by my security company but they had no desire to call the police about that.... Interesting In summary, I had my automobile serviced there and I would strongly recommend that no one who is Black use them. The service manager, Dave is a rude Patriot and implied I scratched my own bumper after I showed them damage on my new vehicle while on their lot. After he demonstrated his implicit bias, using every stereotype he could conjure and essentially misled me, I reviewed footage of the damage happening on their lot. By the way, the vehicle is still experiencing the same issue. I do not think they repaired the vehicle. They did not perform a full electrical review and the vehicle stopped once before I left the lot as it did before. More

by BUYER BEWARE

Customer Service

Friendliness

Price

Recommend Dealer

No

Employees Worked With

Fawad Osmani

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Aug 31, 2022 -

Farrish Chrysler Jeep Dodge Ram responded

Ivy Pendleton, thank you for taking the time to leave your multiple reviews. We are disappointed and confused to read this, both in regards to your claims of how you were treated by our staff, and claims on what occurred while your vehicle was being serviced with us. You drove your vehicle in citing electrical concerns. We diagnosed the vehicle and determined there was an issue with the alternator, and replaced that and the battery under warranty. The next day, you picked the vehicle up and did not cite any damage before leaving. Only when you returned with the vehicle later in the day did you bring up this “damage” to the bumper. If we had mistakenly damaged the vehicle, we would take steps to remedy the situation. However, as there is no footage showing this damage occurring, and the damage was noticed only after the vehicle had left our possession and been in yours, there is no reasonable basis to conclude that Farrish caused the damage. We further inspected this “damage” and found it was a scuff with some residue that came off with a wet towel. Later in the day, after your vehicle “broke down” you called in and spoke to your service advisor stating that the vehicle broke down again. During that phone call, the service advisor (for reference, this is the same person who you referred to as “Black man”, “Intermediary”, and “scapegoat”) tried to help diagnose what was going on. During this phone call, he heard you start the vehicle with no issues. You told members of our team that you had to pay to have the vehicle towed back to us, during this instance, which is not the case, as you drove it to us. You left a review under the name “Meridian Surveillance”, while the car was still in our possession, where you ultimately deleted your comments, but left the one star. To quote you, “I drove the vehicle off the lot and it completely died and had to pay to have it towed to them”. This is false. Once you drove the vehicle back to Farrish and concluded your interaction with service for the time being, you proceeded to come to our sales department where you yelled and screamed at customers to not buy a vehicle here. Your most recent review states: “He [Fawad] essentially notified me that he generally ‘calls the police’ when he feels as if people are subjectively rude.” This is another misrepresentation; it was clearly stated to you that the police are typically called when someone is on our property, harassing and demeaning our customers and us. There is nothing subjective about it. We have spoken to multiple employees and customers who witnessed this, yet you denied your behavior ever taking place. Following this, you returned to service with our Operations Director who was called into the showroom to speak with you given the commotion you were causing. A conversation ensued with him and our service director. You demanded that the vehicle be looked at first thing the next day. We explained that we will do everything we can to look at the vehicle as soon as possible but were already completely scheduled out for the next day. At this time, you insisted that you will sleep in your vehicle overnight on our lot. To your comment of “only AFTER I showed him the damage, he said that he did not want the vehicle on his premises and he did not know if he could look at my automobile”- this is another twisting of words. We recommended that you do not sleep in the vehicle on our lot for security reasons, which has nothing to do with the vehicle being on or lot. We said we could look at the vehicle but would not be first thing in the morning, not that we don’t know if we can look at it. The next day arrives, your Service Advisor calls you in the afternoon as we were at that point able to take a look at the vehicle. You by-passed your service advisor after a short conversation and came back down to the showroom asking to speak with our Operations Director. At this point, you had a conversation with our General Manager and Operations Director. You made a comment of “I had to negotiate to have my vehicle repaired”. There was nothing negotiated. All we did was offer our assistance to help get the vehicle checked out quickly so you can continue your road trip, which is what your service advisor called you for in the first place. After this, our General Manager, Operations Director, Service Manager, Service Director, and Shop Foreman, all went together to look at the vehicle with the intent to double checking battery to ensure charge was not at fault. We were all puzzled during this as we had not been able to duplicate the break down you claimed to have. Collectively, we started the van 25 or so times without any issues. We double checked the battery and provided you documentation showing it was operational and fully charged. After this, we had you come pick up the vehicle. Our Operations Director turned the vehicle on 5-6 times, letting it sit each time before starting again, without issue, in front of you. You then wanted to try. You turned the key where the electronics came on and the engine turned, but not enough keep the engine on. The engine was off, yet all the electronics were obviously still on which you claimed was the initial concern. You then claimed that the vehicle broke down again! At this point, the vehicle was started again in front of you 10 times by our Operations Director. Your claim of “the vehicle stopped once before I left the lot as it did before” is again a misrepresentation of what actually occurred. After this, instead of driving away, you proceeded to park in front of our Service lane, partially blocking the entrance, for about an hour. You did not come in and speak to anyone. We do not appreciate your constant misrepresentation of the facts and position that your race had anything to do with what occurred. 75% of our employees, including ownership, are minorities. Your statements regarding “offensive gestures, offensive statements, being Indentured by us, bias against Black people, Intimidation, threatening police action based on your race” are all completely false, slanderous, and defamatory.

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Aug 31, 2022 -

Farrish Chrysler Jeep Dodge Ram responded

Ivy Pendleton, thank you for taking the time to leave your multiple reviews. We are disappointed and confused to read this, both in regards to your claims of how you were treated by our staff, and claims on what occurred while your vehicle was being serviced with us. You drove your vehicle in citing electrical concerns. We diagnosed the vehicle and determined there was an issue with the alternator, and replaced that and the battery under warranty. The next day, you picked the vehicle up and did not cite any damage before leaving. Only when you returned with the vehicle later in the day did you bring up this “damage” to the bumper. If we had mistakenly damaged the vehicle, we would take steps to remedy the situation. However, as there is no footage showing this damage occurring, and the damage was noticed only after the vehicle had left our possession and been in yours, there is no reasonable basis to conclude that Farrish caused the damage. We further inspected this “damage” and found it was a scuff with some residue that came off with a wet towel. Later in the day, after your vehicle “broke down” you called in and spoke to your service advisor stating that the vehicle broke down again. During that phone call, the service advisor (for reference, this is the same person who you referred to as “Black man”, “Intermediary”, and “scapegoat”) tried to help diagnose what was going on. During this phone call, he heard you start the vehicle with no issues. You told members of our team that you had to pay to have the vehicle towed back to us, during this instance, which is not the case, as you drove it to us. You left a review under the name “Meridian Surveillance”, while the car was still in our possession, where you ultimately deleted your comments, but left the one star. To quote you, “I drove the vehicle off the lot and it completely died and had to pay to have it towed to them”. This is false. Once you drove the vehicle back to Farrish and concluded your interaction with service for the time being, you proceeded to come to our sales department where you yelled and screamed at customers to not buy a vehicle here. Your most recent review states: “He [Fawad] essentially notified me that he generally ‘calls the police’ when he feels as if people are subjectively rude.” This is another misrepresentation; it was clearly stated to you that the police are typically called when someone is on our property, harassing and demeaning our customers and us. There is nothing subjective about it. We have spoken to multiple employees and customers who witnessed this, yet you denied your behavior ever taking place. Following this, you returned to service with our Operations Director who was called into the showroom to speak with you given the commotion you were causing. A conversation ensued with him and our service director. You demanded that the vehicle be looked at first thing the next day. We explained that we will do everything we can to look at the vehicle as soon as possible but were already completely scheduled out for the next day. At this time, you insisted that you will sleep in your vehicle overnight on our lot. To your comment of “only AFTER I showed him the damage, he said that he did not want the vehicle on his premises and he did not know if he could look at my automobile”- this is another twisting of words. We recommended that you do not sleep in the vehicle on our lot for security reasons, which has nothing to do with the vehicle being on or lot. We said we could look at the vehicle but would not be first thing in the morning, not that we don’t know if we can look at it. The next day arrives, your Service Advisor calls you in the afternoon as we were at that point able to take a look at the vehicle. You by-passed your service advisor after a short conversation and came back down to the showroom asking to speak with our Operations Director. At this point, you had a conversation with our General Manager and Operations Director. You made a comment of “I had to negotiate to have my vehicle repaired”. There was nothing negotiated. All we did was offer our assistance to help get the vehicle checked out quickly so you can continue your road trip, which is what your service advisor called you for in the first place. After this, our General Manager, Operations Director, Service Manager, Service Director, and Shop Foreman, all went together to look at the vehicle with the intent to double checking battery to ensure charge was not at fault. We were all puzzled during this as we had not been able to duplicate the break down you claimed to have. Collectively, we started the van 25 or so times without any issues. We double checked the battery and provided you documentation showing it was operational and fully charged. After this, we had you come pick up the vehicle. Our Operations Director turned the vehicle on 5-6 times, letting it sit each time before starting again, without issue, in front of you. You then wanted to try. You turned the key where the electronics came on and the engine turned, but not enough keep the engine on. The engine was off, yet all the electronics were obviously still on which you claimed was the initial concern. You then claimed that the vehicle broke down again! At this point, the vehicle was started again in front of you 10 times by our Operations Director. Your claim of “the vehicle stopped once before I left the lot as it did before” is again a misrepresentation of what actually occurred. After this, instead of driving away, you proceeded to park in front of our Service lane, partially blocking the entrance, for about an hour. You did not come in and speak to anyone. We do not appreciate your constant misrepresentation of the facts and position that your race had anything to do with what occurred. 75% of our employees, including ownership, are minorities. Your statements regarding “offensive gestures, offensive statements, being Indentured by us, bias against Black people, Intimidation, threatening police action based on your race” are all completely false, slanderous, and defamatory.

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August 19, 2022

SALES VISIT - NEW

FeFe was very helpful with my buying experience as well as the whole team and were very knowledgeable. I would recommend them very much. My experience with the Farrish sales and financial team was great. as the whole team and were very knowledgeable. I would recommend them very much. My experience with the Farrish sales and financial team was great. More

by Sherando96

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

FeFe Nyjeck, Frank Russell, Justin Hoffman, Tai Nguyen, Mark Johnson, Tim Lee, Kyle Nam, Vinny Choi, Fawad Osmani

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August 12, 2022

SERVICE VISIT

Lied and said they did work they didn't do. Paid for tire rotation, never rotated tires as the yellow from my curb at work was still on the back tire. When I got home I asked them if they rotat Paid for tire rotation, never rotated tires as the yellow from my curb at work was still on the back tire. When I got home I asked them if they rotated the tires.They said sorry and never made an effort to fix it. I wouldn't go back there if they gave out free service. Wonder if they even changed my oil? I guess I'll start marking my oil filters as well. More

by TW

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

No

Employees Worked With

Mark Johnson

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Aug 15, 2022 -

Farrish Chrysler Jeep Dodge Ram responded

Hello TW, I apologize that the tire rotation was overlooked at your service. I would be happy to take care of this service for you at your earliest convenience. Please reach out to me directly at 703.934.1637. Thanks, Andrew Morris

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July 23, 2022

SALES VISIT - NEW

Was efficient and thorough. The salesman and finance staffer were very helpful and guided me through the entire purchase. Paperwork was well explained. The salesman and finance staffer were very helpful and guided me through the entire purchase. Paperwork was well explained. More

by Billk

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Mohammed

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July 21, 2022

SALES VISIT - NEW

Basem Saleh provided me with outstanding service and addressed all questions with competence and professionalism. addressed all questions with competence and professionalism. More

by Wjackson0807

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Basem Saleh

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July 06, 2022

SALES VISIT - NEW

Very kind staff. People are friendly and helpful. They explained everything and made sure I was comfortable with everything before driving off the lot People are friendly and helpful. They explained everything and made sure I was comfortable with everything before driving off the lot More

by Yrs2evo

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Omar Fall

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Jul 06, 2022 -

Farrish Chrysler Jeep Dodge Ram responded

Thank you for the great review!

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Jul 06, 2022 -

Yrs2evo responded

Very kind staff. People are friendly and helpful. They explained everything and made sure I was comfortable with everything before driving off the lot

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July 02, 2022

SALES VISIT - NEW

Terrible customer service. Jeep sucks. They did not fix the issue I came for and they threatened me. The worst!!! Jeep sucks. They did not fix the issue I came for and they threatened me. The worst!!! More

by Moudi_sayyah

Customer Service

Friendliness

Price

Recommend Dealer

No

Employees Worked With

Fawad Osmani

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Jul 06, 2022 -

Farrish Chrysler Jeep Dodge Ram responded

Moe, thanks for this, and your many other reviews in the last week. We would like to set the record straight. You came in for a re-flash recall. When you came in for the re-flash recall, which can be completed within 1-2 hours, you then brought up an additional concern: that your uconnect app on your phone is not properly communicating with the vehicle. We provided you a loaner vehicle for the purposes of customer centricity, even though there was not a loaner requested previous to your arrival, and so you would have a vehicle to drive while we took additional time to diagnose the issue. After completing the recall and diagnosing the vehicle, there were no errors shown on our side regarding your uconnect/radio system. As the issue appears to be with your application or phone, we suggested that you delete the application, download again, and login again. Throughout this process, you threatened legal action against us, and Jeep, should the “issue” not be fixed. You went as far as to tell us that you would not bring the loaner vehicle back until the issue was fixed. You mentioned us “threatening” you (if not in this particular review, one of the others you posted): I would assume you are referring to the conversation where we told you that if you keep the loaner through the holiday weekend, that there would be a daily charge. We did not have a problem extending the loaner on us for one additional day, however, there was no basis to provide you free transportation over the holiday weekend, where we were closed Sunday & Monday. As there was nothing to repair under warranty as there was no error with the vehicle, and the re-flash recall being completed the same day you dropped off, we do not get reimbursed by the factory for loaner expense, thus, the customer would be responsible for the loaner bill. It would also appear you took your vehicle and issue to another local dealership (Lindsay), where you left them a threatening, negative review that’s essentially identical to the multiple you have posted on our accounts.

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Jul 06, 2022 -

Moudi_sayyah responded

To set your record straight, I have requested a loaner through when I scheduled the service. It was your responsibility to inform me that you have different procedures for loaner requests. I was not informed of that. So when I bring my vehicle for the 4th time for the same problem that jeep has failed to fix for over 9 months, I should expect better communication and information from your team. Lindsay chrysler deserves their bad review because they failed to fix the vehicle in 3 attempts and had the odasity to tell me to go elsewhere if Im unsatisfied. I was treated the same way at your dealership. Instead of explaining and trying to reason with a customer that you have failed to repair his warranteed vehicle, you send me threatening emails. Ive even contacted jeep support many many times and uconnect through this terrible 9 months of owning a jeep with no help what so ever. So after visiting your dealership, I came to the conclusion that this is just the way jeep does not respect their customers and have untrained crew on customer service.

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