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Farrish Chrysler Jeep Dodge Ram
Fairfax, VA
1,116 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,116 reviews
September 19, 2023
Had a great experience working with Basem and Omar. They both were welcoming, friendly, responsive, and had a lot of knowledge about the vehicle I was interested in purchasing. Will definitely purchase They both were welcoming, friendly, responsive, and had a lot of knowledge about the vehicle I was interested in purchasing. Will definitely purchase from this dealership in the future. More
by B
Employees Worked With
Basem, Omar, Fawad Osmani
September 09, 2023
😔I brought my Jeep GC into this dealership for several concerns. I initially had three concerns: a large cracking noise from the suspension in the front end, a blown-out speaker, and a rear tail light tha concerns. I initially had three concerns: a large cracking noise from the suspension in the front end, a blown-out speaker, and a rear tail light that had moisture in it. In the process of dropping my vehicle off, the novice "tech", not a service advisor, said that EACH issue I had with the vehicle would be a subjectiven to their $210 plus diagnosis fee, which is absurd on its own. I told him to forget the speaker since I would buy one on my own, but to investigate the safety issue and replace the tail light with a brand new tail light I provided them, along with the severe cracking from the suspension. I was assigned a female advisor due to their inability to deal with female customers who "know cars" to mitigate any interaction with their male staff. This practice demonstrates and accentuates the culture of the dealership, which is solely to steal from woman-owned vehicles and to increase the likelihood of a woman purchasing unnecessary work. Not to mention being completely anti-women. Once they diagnosed the vehicle incorrectly, they deemed my vehicle "safe" and said the suspension cracking noise was gone by "lubricating the steering column". En route to the dealer, the advisor (female) pulled my vehicle and noticed the cracking noise in the front end was STILL present. In addition to the noise still being present, they completely ignored the light issue. They replaced my tail light with the new tail light I provided, which did NOT function properly and was partially illuminated, not meeting Virginia's standards for vehicular safety, and the noise in the suspension was still present. They did not let me know the light was not illuminated prior to arriving. At the end of my service visit, the light NEVER illuminated and I installed the original light, after paying 90 dollars. No advisor, tech, or director told me it was still not illuminating the LED lights. They let my jeep pass VA inspection with a partially illuminated light. If they had let me know my provided light was not working, I would have opted to get an OEM light to get the problem fixed. They did NO such thing. Separately, they claimed the suspension issue was from my front brakes, however, they had done a free "MPI" in addition to the diag fee for that specific issue and said my front brakes were in the green, meaning there were no issues, even with the "diag" of the suspension, which costs over 200. I left my vehicle with them for another day and was sent inarticulate text messages that they identified the noise but could not proceed unless they replaced my front brakes at 1k, and then do yet another "diag" to figure out the cracking. They declined to further investigate the security issue with the cracking suspension unless I paid to replace for the front brakes, which they deemed in the green. so I declined their offer. They didn't mention calipers until after several incoherent texts, and I was done with the incompetency right then. This issue still exists, but the advisor could not get any more money from me, so they gave me a proper attitude. In the end, the issues were not fixed, and still are present, potentially endangering the community. They claimed otherwise. The dealership is not only costing customers excessive diag costs at their profit, but not providing any solutions and demanding extra money on top of it. This is thievery and they should be investigated for the benefit of my community. I would highly recommend NOT going to this dealership for anything, let alone any security issues you have regarding any type of vehicle. They are NOT in it for the customer's benefit or security, solely for the monetary profit of innocent civilians in our community. The Farrish family should be aware of these issues present in their dealerships, and I would like to personally send them a letter letting them know. In conclusion, do NOT recommend the service department at this dealership. They are shady. More
by Lheylin
Employees Worked With
Joe Clezbi
June 29, 2023
Asked the sales rep if the vehicle was available (as I was driving from two hours away). Sales rep assured me that the vehicle was available. Arrived the next day only to have the manager tell us the vehi was driving from two hours away). Sales rep assured me that the vehicle was available. Arrived the next day only to have the manager tell us the vehicle was not available due to a recall. Please take the time to provide accurate information before your customer takes a day off from work and spends four hours on the road. Would not recommend, avoid this dealer. More
by cgray4
Employees Worked With
Mo Kohistani
March 09, 2023
Must say my sales man Steve was awesome the whole process but unfortunately the manager Kyle was arrogant and truly misarble to deal with obviously did not want to sell me a car that I drove three hours to b but unfortunately the manager Kyle was arrogant and truly misarble to deal with obviously did not want to sell me a car that I drove three hours to buy with trade in hand that would have been good for dealership Sad thing for them I still see they did not sell either of the two cars I was looking at t/a challenger hopefully owner sees this and realizes Kyle is bad for the dealership I did feel bad not buying the car from Steve because he was a pleasure to deal with More
by Billgrannis
Employees Worked With
Kyle Nam
January 06, 2023
Steve was very professional very knowledgeable polite and did not push the product took his time to explain benefits and features of the vehicle did not push the product took his time to explain benefits and features of the vehicle More
by Ramesh singj
Employees Worked With
Steven Monagham
November 01, 2022
First I am retired network news and Fire Department Omar Fall from Farrish of Fairfax was the best salesman that I have had to deal with in 40 years. I tried using Congressional Federal Credit Union site a Fall from Farrish of Fairfax was the best salesman that I have had to deal with in 40 years. I tried using Congressional Federal Credit Union site and this was a total waste of time as the dealers on the site constantly tried pushing cars on the lot and not what I wanted. The dealers would not even honor price quotes. So I widened my search to 200 miles and would have driven to California for a better price. Mr. Fall did not play any games from the start. I told him exactly what I wanted and did not want. He then found my vehicle and informed me that I would be paying $5,000 under invoice by calling it internet pricing. This was perfect no manure and straight forward. Omar then went to work finding additional discounts. We agreed on a price including a minimal trade-in price. But that was not good enough for Mr. Fall when I arrived on October 29th the first words after greeting me was. “I FOUND YOU AN ADDITIONAL DISCOUNT” and I need you to fill out the form for 1st responder. Now this is the type of car dealership I will recommend! If I had known Omar in July my son would have purchased his Subaru thru him. I also have told my daughter who will be looking for a vehicle next year that Omar is the way to go. Home delivery was never offered due to distance. But I would have taken it in a heartbeat. My only fault is correspondence was a little slow as I am not sure they understood I was seriously purchasing the vehicle and a slight name confusion was caused. Jesse Kim also handled the financial section with confidence. What I would recommend for Dodge and Chrysler is as follows 1) I had to dodge 6 deer on my way home. Deer Whistles molded in the bumper would help. 2) The crash censor needs to be on at all times even when cruise is not in use. (Friends have this on foreign cars even in reverse. 3) A single cruise control with following distance is only needed. The fact that when I turn on cruise then active following causes the regular cruise to disengage. 4) Being of age the better load leveling shocks should either be an standard or option on all future cars. 5) I gave up cell phones to I cannot speak about this function 6) Maps should always be a part of any vehicle. For the first time in my life I purchased a garmin. Interesting as I would only use if locally More
by scicchitano
Employees Worked With
Amar Fall and Jessi Kim
