Farrish Chrysler Jeep Dodge Ram

😔I brought my Jeep GC into this dealership for several concerns. I initially had three concerns: a large cracking noise from the suspension in the front end, a blown-out speaker, and a rear tail light tha concerns. I initially had three concerns: a large cracking noise from the suspension in the front end, a blown-out speaker, and a rear tail light that had moisture in it. In the process of dropping my vehicle off, the novice "tech", not a service advisor, said that EACH issue I had with the vehicle would be a subjectiven to their $210 plus diagnosis fee, which is absurd on its own. I told him to forget the speaker since I would buy one on my own, but to investigate the safety issue and replace the tail light with a brand new tail light I provided them, along with the severe cracking from the suspension. I was assigned a female advisor due to their inability to deal with female customers who "know cars" to mitigate any interaction with their male staff. This practice demonstrates and accentuates the culture of the dealership, which is solely to steal from woman-owned vehicles and to increase the likelihood of a woman purchasing unnecessary work. Not to mention being completely anti-women. Once they diagnosed the vehicle incorrectly, they deemed my vehicle "safe" and said the suspension cracking noise was gone by "lubricating the steering column". En route to the dealer, the advisor (female) pulled my vehicle and noticed the cracking noise in the front end was STILL present. In addition to the noise still being present, they completely ignored the light issue. They replaced my tail light with the new tail light I provided, which did NOT function properly and was partially illuminated, not meeting Virginia's standards for vehicular safety, and the noise in the suspension was still present. They did not let me know the light was not illuminated prior to arriving. At the end of my service visit, the light NEVER illuminated and I installed the original light, after paying 90 dollars. No advisor, tech, or director told me it was still not illuminating the LED lights. They let my jeep pass VA inspection with a partially illuminated light. If they had let me know my provided light was not working, I would have opted to get an OEM light to get the problem fixed. They did NO such thing. Separately, they claimed the suspension issue was from my front brakes, however, they had done a free "MPI" in addition to the diag fee for that specific issue and said my front brakes were in the green, meaning there were no issues, even with the "diag" of the suspension, which costs over 200. I left my vehicle with them for another day and was sent inarticulate text messages that they identified the noise but could not proceed unless they replaced my front brakes at 1k, and then do yet another "diag" to figure out the cracking. They declined to further investigate the security issue with the cracking suspension unless I paid to replace for the front brakes, which they deemed in the green. so I declined their offer. They didn't mention calipers until after several incoherent texts, and I was done with the incompetency right then. This issue still exists, but the advisor could not get any more money from me, so they gave me a proper attitude. In the end, the issues were not fixed, and still are present, potentially endangering the community. They claimed otherwise. The dealership is not only costing customers excessive diag costs at their profit, but not providing any solutions and demanding extra money on top of it. This is thievery and they should be investigated for the benefit of my community. I would highly recommend NOT going to this dealership for anything, let alone any security issues you have regarding any type of vehicle. They are NOT in it for the customer's benefit or security, solely for the monetary profit of innocent civilians in our community. The Farrish family should be aware of these issues present in their dealerships, and I would like to personally send them a letter letting them know. In conclusion, do NOT recommend the service department at this dealership. They are shady. More

Asked the sales rep if the vehicle was available (as I was driving from two hours away). Sales rep assured me that the vehicle was available. Arrived the next day only to have the manager tell us the vehi was driving from two hours away). Sales rep assured me that the vehicle was available. Arrived the next day only to have the manager tell us the vehicle was not available due to a recall. Please take the time to provide accurate information before your customer takes a day off from work and spends four hours on the road. Would not recommend, avoid this dealer. More

Exceptional customer service provided by team! ! Outstanding buying experience from all angles!! Recommend to everyone! ! Outstanding buying experience from all angles!! Recommend to everyone! More

Sam Haya was extremely responsive through this process. Helped me secure the truck I’ve been searching for. Thank you for all the help! Helped me secure the truck I’ve been searching for. Thank you for all the help! More

Steve was very professional very knowledgeable polite and did not push the product took his time to explain benefits and features of the vehicle did not push the product took his time to explain benefits and features of the vehicle More