
Farrish Chrysler Jeep Dodge Ram
Fairfax, VA
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cheap sales tactics Francesca and Peter Chang were the main reason I decided to purchase my car here. Francesca is the first person I spoke to and she was genuinely nice. Francesca and Peter Chang were the main reason I decided to purchase my car here. Francesca is the first person I spoke to and she was genuinely nice. Peter Chang was the sales representative and he was very knowledgeable about the car and not pushy at all. He basically just gave me the information as he was told to. He is the type of guy that will still help you even after you buy a car. Although I like Francesca and Peter I would not recommend this dealership to my friends and family because of cheap sales tactics. Internet sales price did not include the destination but the MSRP price listed directly above it did. This is not a fair comparison on savings when they fail to include almost $1000. I was told it was because they could not account for where the car would be purchased. Okay, then why not exclude that cost from the MSRP too? At the very least why not mention that on the site? They were also not upfront with the APR on financing. I was led to believe it was 1.99% but when it was time to finance I was told the 1.99% only applied to non-wranglers.. They waited until after I spent the day there to tell me this. Everybody that works at the dealer knows the best APR available on Wranglers but the financing guy tried to convince me only financing would know the best APR. Of course that step is the last step after a very long day. The average trade-in value on my car is subjective but it is listed on every major site above $18k. They offered me $16k. Reading other reviews I know that other people had the same experience with an offer $2k less than fair value. Anyway, in the end their tactics earned them a sale but they did not earn my trust. Unless they are upfront in writing on APR, on their pricing versus MSRP, and trade-in values I would never send my friends and family there to be broken down until they just settle. This is why dealerships want you to visit them and are never upfront with pricing over the phone. They know if you waste your entire day there you are more likely to just give in. Hey, why not just give me the actual price and let me decide? I guarantee you that I would have still purchased a car. The only difference is I would have purchased it feeling like you were honest. More
Outstanding From when you walk thru the front door and are greeted by the receptionist, to the sales team it's totally professional. Alesha Ellison is very perso From when you walk thru the front door and are greeted by the receptionist, to the sales team it's totally professional. Alesha Ellison is very personable and an excellent sales associate. She knows her craft and it shows. More
Go see Wayne Shaffer Wayne will very friendly and helpful in the car buying process.He was very knowledgeable about the car that we were interested in. I recommend Wayne. Wayne will very friendly and helpful in the car buying process.He was very knowledgeable about the car that we were interested in. I recommend Wayne. More
MOST AMAZING DEALER - EVER! Best car buying experience. Ever. For real. I had an appointment with David Rawlings. I was early and he was with another customer, which I found out Best car buying experience. Ever. For real. I had an appointment with David Rawlings. I was early and he was with another customer, which I found out later why he is in demand. Another very nice lady asked me if I needed help and I told her I was waiting for David, but I wanted to look at a certain vehicle. (For the record, I used USAA buying service, had researched exactly the car I wanted, read reviews, looked at dealer ratings, was prepped with financing, trade-in appraisal from CarMax, etc.) David came and introduced himself to me and asked if I was ready to text drive. We went out to the 2016 Jeep Cherokee Limited (I had driven it at another dealer). David went through information on the Jeep. I told him lets talk numbers. He took my USAA/TrueCar information, went and talked to John Grundy and came back with an amazing deal! They also paid me the CarMax appraisal with no questions asked. David introduced me again to John Grundy - excellent manager who really listed to me. Then I was introduced to Alex Eslamipour, Finance Manager. No pressure from any of the gentlemen. They listened to my (ridiculous) questions and comments and provided guidance on what they would suggest. Again, I NEVER FELT ANY PRESSURE. I was there several hours, but only because I asked a million questions and asked for copies of all paperwork :-) . I STRONGLY RECOMMEND FARRISH AS THE PLACE TO BUY YOUR CAR. Go see David, John and Alex. More
New van We walked in for an appt at 3 pm Sat w David Rawlings. We git no pressure, very courteous. We used our Costco auto buying & were done. Nayel financi We walked in for an appt at 3 pm Sat w David Rawlings. We git no pressure, very courteous. We used our Costco auto buying & were done. Nayel financing went smoothly as well! Drove out at 5:30 with new Chrysler T&C van. More
No Pressure. Fair Prices. We had a great experience buying a truck from Debby at Farrish. She helped at every step of the process and got us an answer to every question we had. We had a great experience buying a truck from Debby at Farrish. She helped at every step of the process and got us an answer to every question we had. She even got us access to the truck before it hit the lot. She respected our time and investment -- Never felt pressured to make a decision. We even had a few laughs. Highly recommend! More
No Games Sales staff and sales manager very easy to work with. No high pressure tactics. Financing department also very efficient and to the point. This was my Sales staff and sales manager very easy to work with. No high pressure tactics. Financing department also very efficient and to the point. This was my 4th vehicle purchased form this dealership. They are number 1 in my book. More
Save yourself the time, and speak with Wayne Shaffer! To make a long story short, i was in a situation with a leased vehicle that was costing me a ton of money to get out of. I spoke with Wayne Shaffer, To make a long story short, i was in a situation with a leased vehicle that was costing me a ton of money to get out of. I spoke with Wayne Shaffer, who was not only a great salesman, but he was extremely helpful with getting me out of the lease. He is very knowledgeable about Jeeps and cars in general, and explained to me the benefits of the car i was looking into. Although the process took longer than i anticipated (mostly my fault from dealing with a leased vehicle), i honestly enjoyed the experience i had with Wayne and his team. They helped me get out of my old vehicle and into a new one without playing games and now i am happy to be the owner of a 2016 Jeep Wrangler Rubicon! More
Awesome Experience with Debbie Hefty My experience with Debbie Hefty at Farrish Chrysler Jeep Dodge Ram was the best car purchasing experience I have had in my life thus far. She was very My experience with Debbie Hefty at Farrish Chrysler Jeep Dodge Ram was the best car purchasing experience I have had in my life thus far. She was very kind and patient with me. I told her what my budget was, and she made it her mission to keep me within it. I truly felt like she was there to support me; I never felt like she pushed me into purchasing a car at any moment. In addition, I appreciate her honestly and guidance; she explained every single step during the process. I am glad with my Jeep Cherokee, and when the time comes to purchase another car, I will be going back to Debbie Hefty at Farrish Chrysler Jeep Dodge Ram! More
Great dealership My experience with Farrish was great. Alishia was very helpful. She was responsive via email about the vehicles available and about pricing options. T My experience with Farrish was great. Alishia was very helpful. She was responsive via email about the vehicles available and about pricing options. The experience was great because Alishia did not hassle me. She was aware of what I wanted and gave me the space to think and choose the right vehicle. Nayel was also very helpful when it came to financing. He guided me and explained everything very clearly. Overall this was a great experience made possible by the people working there. More