Farrish Chrysler Jeep Dodge Ram | Page 21

Katrina is an All-Star Service Advisor I've worked with Katrina for nearly two years at this dealership. She is the best service advisor, bar none, in any industry I've been a customer. She I've worked with Katrina for nearly two years at this dealership. She is the best service advisor, bar none, in any industry I've been a customer. She is professional, sympathetic, and a champion for the customer with extended warranty protections. Farrish has been a good dealership, but Katrina makes them exceptional through her timely communciation and coordination across all parties (rental car, extended warranty company, auto techs). She knows how to make it all work! I trust her completely and strongly recommend that you call up Farrish and request her as your service advisor. More

Excellent service and support I found the perfect car online at Farrish. The follow up communications, support and service were excellent. My sales person Debbie showed me a few ca I found the perfect car online at Farrish. The follow up communications, support and service were excellent. My sales person Debbie showed me a few cars, but she instinctively knew what I needed and helped me get the right car. Plus, she was not a pushover sales person, but genuinely interested in helping me find the right match. More

Pre-Owned Vehicle Purchase The staff in the pre-owned car section are extremely professional and courteous. There was no pressure or "used car lot" sales tactics to close the de The staff in the pre-owned car section are extremely professional and courteous. There was no pressure or "used car lot" sales tactics to close the deal. Debbie is the sales person I worked with and made this one of the best car buying experiences I have had to date. More

Debbie Hefty is a pro ! My wife and I had a sudden need for a new car. Like most people, I didn't have a lot of time to waste and got connected with Debbie. She was an absolu My wife and I had a sudden need for a new car. Like most people, I didn't have a lot of time to waste and got connected with Debbie. She was an absolute pleasure to deal with and most importantly, I felt like she put my interests ahead of her own, and was a true consultant rather than someone trying to sell me something. If you're looking for a new car, you'll be making a mistake to not sit down and chat with Debbie. More

Great car and favorite color I just bought my second used car at Farrish and am so happy that I have a Grand Jeep Cherokee in my favorite car color. Debbie was so professional an I just bought my second used car at Farrish and am so happy that I have a Grand Jeep Cherokee in my favorite car color. Debbie was so professional and did not pressure me. David is the fastest in the paperwork lane. I love Farrish service and feel lucky to live close by. More

Amazing Customer Support!! I agree with WayneJ. about service consultant - Katrina Schlothauer - !!! Way to go Katrina. Jamie also helped with prompt service and great cus I agree with WayneJ. about service consultant - Katrina Schlothauer - !!! Way to go Katrina. Jamie also helped with prompt service and great customer service as well. We have been using Farrish for 9 years and will continue to do so. More

WOW, Excellent Customer Service Above and Beyond!! I have brought 3 vehicles from Farrish and they are the "Bomb Digity"!!! Every time I bring my car in for service I deal with Katrina Schlothauer! She I have brought 3 vehicles from Farrish and they are the "Bomb Digity"!!! Every time I bring my car in for service I deal with Katrina Schlothauer! She is the #1 'Bomb Digity" at Farrish! I love her! She is so friendly, kind, understanding and will go out of her way to give you the best experience possible. Katrina explains things to you so that you really get it and understand exactly what is going on with your vehicle. I pray that Katrina never leaves Farrish. She is so knowledgeable, caring and always has a great attitude. thank you Katrina for all that you do for my vehicle. You and the entire Farrish team are appreciated by me more than you will ever know! :-) More

Quick and Easy When it comes to buying a car most people fear the used car salesman. I was very impressed and pleased to find Debbie! She didn't play the usual games When it comes to buying a car most people fear the used car salesman. I was very impressed and pleased to find Debbie! She didn't play the usual games and got me on the road quick! If you are looking for a new ride and don't want the hassle of wasting hours or the pressure of being sold something you really don't want then go see Debbie! Tell her Brett sent you. More

Great dealership The dealership was very clean and professional, and sold me a great car. Debbie, specifically, is amazing. I'm so grateful that I got to buy my first The dealership was very clean and professional, and sold me a great car. Debbie, specifically, is amazing. I'm so grateful that I got to buy my first car from her. She's knowledgable, helpful, honest, and so, so kind. I don't think I could have had a better experience with anyone else. More

DO NOT BUY FROM FARRISH the overall experience at Farrish was incredibly disappointing, unprofessional and frankly inexcusable. The fact that another salesman literally came the overall experience at Farrish was incredibly disappointing, unprofessional and frankly inexcusable. The fact that another salesman literally came to the table, WHILE I WAS DISCUSSING BUYING THE JEEP, moved my purse, and took the keys to the jeep I had been discussing purchasing - only to sell to someone else is unbelievableI and inexcusable. I do not blame Tai, the salesman I was working with, but I f the culture at a dealership fosters that type of behavior, that is not a dealership I want to do business with. Despite being a first time car buyer, I GUARANTEE I was a more qualified buyer than the young guy who ended up with the car. The fact that your dealership did not take me seriously as a buyer is because I was a young woman - despite being a successful lawyer for over 6 years at the largest law firm in the world, and owing a home in NW DC - was incredibly offensive and I will let everyone know NOT to buy from Farrish. And by the way, despite being a first time car buyer, my credit is impeccable and I just purchased three-quarter of a million dollar home. Your dealership lost out on my sale this time and any future sales. I should ask mention that after Farrish wasted three hours of my time, I went to Ourisman in Alexandria and purchased a black Jeep Wrangler, Sport S for $35,000. You guys lost a good sale, and any future business I might have sent your way. Ourisman was fantastic. Farrish was disgusting. Tai - While do not blame him, he should have been more transparent, and if I were him, I would be furious that I lost that sale because of your sleezy coworker. You guys just confirmed the stereotype of car salesmen. Your manager also has a lot to learn about management and taking responsibility for inexcusable sales tactics. I also find it comical that I received the below email from Farrish after leaving. HAHA! October 3, 2016 Dear Julie, I enjoyed speaking with you, and hope I was able to answer all your questions effectively. At Farrish CJD, we are committed to exceeding the expectations of our customers, and I will do everything possible to ensure that you are completely satisfied. We know that buying a new vehicle is an important decision, and we are committed to helping you make the right choice. Please do not hesitate to call, or stop by, with any questions you may have concerning the vehicle we discussed. Sincerely, More