Farrish Chrysler Jeep Dodge Ram

Smooth purchase experience with Farrish I had a great experience working with Farrish Jeep to buy a new Wrangler. Like any dealership, it's who you work with that makes the difference. I I had a great experience working with Farrish Jeep to buy a new Wrangler. Like any dealership, it's who you work with that makes the difference. I live in DC, about 45 minutes from the dealership in traffic. Not convenient for me to come out and do the song and dance. I was interested in selecting a vehicle and primarily negotiating thru the phone and email. After window shopping a couple months and talking to several sales guys who were more interested in just getting me in, I was contacted by Rommel Bernardo, who ended up seeing me through the entire process of whittling down my interest to a particular vehicle, finding it in the area, and negotiating it for me. I can't say enough about the experience of working with Rome. He is the epitome of what an auto salesman should be--friendly, non-pushy, patient, professional yet relatable, honest, and thorough. The main thing for me was his laid back approach and patience answering all my questions. He was beyond patient as I changed my mind on what I was going after several times and drove a bit of a hard bargain. When it came to pursuing financing and completing paperwork, it was a real smooth process and pleasure to work with David Rawlings, who got me a good loan and explained everything very thoroughly. He was not overly pushy on selling additional warranty products that didn't fit my needs. The thing that stood out about Farrish for me is they listen to you as a customer and don't try and sell you things you don't want. It's the non-pushy approach that builds trust and repeat business, and Farrish seems to understand this. I would highly recommend working with Rome and David on your next Jeep purchase. This was my first new vehicle purchase and it left me with a good feeling. More

Amazing car buy experience This is an amazing dealership. The attention to detail and the up most PROFESSIONALISM is the best I have seen in a very long time. The whole team of This is an amazing dealership. The attention to detail and the up most PROFESSIONALISM is the best I have seen in a very long time. The whole team of sales all the way up to the top mangers and very impressive. There is no pushing to just buy something. They are willing to do whatever they need to make you feel comfortable and make sure they are beating everyone's price' s. I will be sending everyone here. More

EXCEPTIONAL CUSTOMER SERVICE!! This dealership exceeded my expectations to say the least! From the moment I walked in the door I was greeted promptly and courteously by the manager This dealership exceeded my expectations to say the least! From the moment I walked in the door I was greeted promptly and courteously by the manager Oscar who welcomed us to the dealership and took us to meet our salesperson Gerry Hebron. Gerry was not only very knowledgeable and able to answer all of our questions but had a truly cheerful and infectious personality...we really lucked out to have him as our salesperson. Nayel the Finance Manager, was magnificent as well, he made the tedious process of buying a car as smooth as possible and did everything in his power to make sure we were getting the very best service. Needless to say...I am sold on this dealership and their exceptional professionalism and amazing customer service. Farrish of Fairfax is officially my go to for any of my family members car needs. Thank you to the whole team, you all are amazing!! More

The Best Sale Ever!!! Ed was a excellent sales person. My wife and I are truly grateful for the experince! Dodge Durango 17 Thank you very much for everything Ed was a excellent sales person. My wife and I are truly grateful for the experince! Dodge Durango 17 Thank you very much for everything More

Purchase of 2012 Toyota Tacoma The folks were very nice, very professional. Debby Hefty was great, she didn't put a lot of pressure on me and was very pleasant to deal with before, The folks were very nice, very professional. Debby Hefty was great, she didn't put a lot of pressure on me and was very pleasant to deal with before, during and after the transaction. There were some technical questions, which she answered promptly. She followed up to make everything was okay after the deal was done. I was very impressed and satisfied with the whole experience. More

Excellent dealership.....superb sales staff Came to test drive a Jeep for the first time. Had never been in the sales side of Farrish Jeep, but brought our Dodge Grand Caravan to the service si Came to test drive a Jeep for the first time. Had never been in the sales side of Farrish Jeep, but brought our Dodge Grand Caravan to the service side many years ago. Anyway, met Oscar as I walked into the dealership. He asked what I was looking to test drive and very specifically told him the Renegade Trailhawk. He promptly got the keys after taking a photocopy of my license. Oscar thoroughly explained the Renegade both before and during the test drive. During the extensive test drive both on back roads and the highway, I got a good feel for this vehicle. Funny that I could never see myself driving a Jeep, until I was actually driving it. I enjoyed the test drive and vehicle, as well as Oscar's excellent assistance and answering of questions about the vehicle. Upon arrival at the dealership, I took Oscar's card and thanked him for his time. Though it is unlikely I will purchase that vehicle, Farrish Jeep earned my trust and will receive recommendations to others who are looking to purchase a Jeep or one of the other vehicles that are sold here. Ask for Oscar when you come to this dealership and he'll take care of your vehicle needs. More

Great experience, great Jeep! We thoroughly researched the highly competitive small/mid SUV market, drove seven vehicles from five manufacturers and dealers, and were amazed at the We thoroughly researched the highly competitive small/mid SUV market, drove seven vehicles from five manufacturers and dealers, and were amazed at the Cherokee Trailhawk in terms or features, capabilities, comfort, and price. Add to that an incredibly knowledgeable and personable sales representative, Chris Lamb, who let the car sell itself, and the entire process couldn't have been easier or more pleasurable. We were welcomed upon arrival to the dealership, and Chris spent some time asking about our needs and what we were looking for. He gave us detailed explanations of the Cherokee's features and functionality, and showed us how everything worked before taking a test drive. We decided to buy the Cherokee Trailhawk, and again were impressed with the process. There were no hard sell tactics for add-ons and the focus of the entire team seemed to be on taking care of the customer. The follow up also has been tremendous. We would highly recommend Chris for anyone looking to purchase a small/mid SUV, and we really love the Cherokee Trailhawk we purchased from Safford. More

Trustworthy employees who care about the customer I've been working with Debbie for a few months to find the right car for my Fiance and I. It was not an easy task since we didn't know exactly what we I've been working with Debbie for a few months to find the right car for my Fiance and I. It was not an easy task since we didn't know exactly what we wanted to purchase. Debbie would send me cars weekly, and as we narrowed our search for the right vehicle, she would send me cars that matched what I wanted. Eventually she found the right fit, and we went in to purchase the vehicle. We had a last minute change to our appointment that we scheduled with Debbie, and unfortunately could not meet with her. However, we met with her business partner, Tarek, and found him to be honest and patient. He walked us through both the inside and outside of the vehicle and answered all of our questions. Overall this was a great experience. We did not get the typical salesman treatment that we received from other dealerships, they are upfront and honest. More

Buying experience with Debbie Hefty I have been fortunate in the realm of purchasing a car as most of my life I have not had to experience this horrible exercise in endurance, patience a I have been fortunate in the realm of purchasing a car as most of my life I have not had to experience this horrible exercise in endurance, patience and physical discomfort. Even with my limited car buying experience I can honestly say that my view is akin to having a root canal. The few experiences that I did have to endure were typically hours long and in most cases an all day event fraught with awful marching band music played at stadium level decibels with balloons flying all over the showroom, babies crying ( and who could blame them ) bright lights and indignant sales people. I am delighted to report that my experience with Debbie and the staff and surroundings at Farrish were the complete opposite. Debbie is a knowledgeable, courteous professional and a pleasure to deal with. She was prepared to provide all of the information that I requested and any question that I had. I know that I was treated fairly and received a great deal. The whole experience was painless and I completed the process in about two hours from test drive to completion. I cannot say enough about Debbie. She is a true asset to Farrish and a model sales professional that all car sales people should strive to emulate. If you have to buy a car this is the place you should start with as I do not think you will have to visit any other dealerships. Lisa Drake Fairfax Virginia More

Transparency much? It was the second time we purchased through Farrish within less than a year having to upsize our Jeep due to our growing family and whilst we apprecia It was the second time we purchased through Farrish within less than a year having to upsize our Jeep due to our growing family and whilst we appreciated their continued updates that even initiated us coming back to Farrish we were quite disappointed with this last encounter. We dealt with Tarek Khoury and whilst the overall dealings with him were very pleasant his transparency is rather questionable which we don't consider good business. He gave us enough time to think about the purchase and did not hassle us into buying it which was great; however it wasn't until after we agreed on the car sale and us returning to Farrish to proceed that he outlined there was only one key fob that came with the car, let alone mentioning the costs involved to get a new one. Admittedly we are not too car savvy and were quite ignorant to the costing of such key fob but stressed that we needed two keys. We were led to believe that he would sort us out with a second set and all we had to do is to arrange service appointment to get the fob programmed. In good faith of being "looked after" we arranged the appointment and having waited for over an hour to get the second key programmed (still being unaware of the actual costs of it), we were in for quite a surprise getting charged $211, that being including a "discount". We tried speaking to Tarek at that time who said there is nothing he can do and the manager was out of town to discuss but would call us beginning of the following week. Therefore we had to pay. Now if we had known we get hit with that bill we would have made the second key fob part of our initial negotiations that we also believed to be standard no matter if a new or used car. Another colleague of Tareks - who we had great dealings with buying our first car from - tried also mediating (and considering that she initiated our return to upgrade) but other than the sympathetic "my hands are tied and you got the key at our internal discounted price" there was apparently not much that could have been done. We are technically still due to a phone call from the manager directly but guess that's no longer happening either. All in all this experience left us quite disappointed and we didn't expect that from Farrish considering we were "valued customers' having returned twice within a year. Transparency is everything for us and thats why we initially came back to Farrish but rest assured we will be taking our business elsewhere next time if one gets this sort of treatment. More