Farrish Chrysler Jeep Dodge Ram

Buying experience with Debbie Hefty I have been fortunate in the realm of purchasing a car as most of my life I have not had to experience this horrible exercise in endurance, patience a I have been fortunate in the realm of purchasing a car as most of my life I have not had to experience this horrible exercise in endurance, patience and physical discomfort. Even with my limited car buying experience I can honestly say that my view is akin to having a root canal. The few experiences that I did have to endure were typically hours long and in most cases an all day event fraught with awful marching band music played at stadium level decibels with balloons flying all over the showroom, babies crying ( and who could blame them ) bright lights and indignant sales people. I am delighted to report that my experience with Debbie and the staff and surroundings at Farrish were the complete opposite. Debbie is a knowledgeable, courteous professional and a pleasure to deal with. She was prepared to provide all of the information that I requested and any question that I had. I know that I was treated fairly and received a great deal. The whole experience was painless and I completed the process in about two hours from test drive to completion. I cannot say enough about Debbie. She is a true asset to Farrish and a model sales professional that all car sales people should strive to emulate. If you have to buy a car this is the place you should start with as I do not think you will have to visit any other dealerships. Lisa Drake Fairfax Virginia More

Transparency much? It was the second time we purchased through Farrish within less than a year having to upsize our Jeep due to our growing family and whilst we apprecia It was the second time we purchased through Farrish within less than a year having to upsize our Jeep due to our growing family and whilst we appreciated their continued updates that even initiated us coming back to Farrish we were quite disappointed with this last encounter. We dealt with Tarek Khoury and whilst the overall dealings with him were very pleasant his transparency is rather questionable which we don't consider good business. He gave us enough time to think about the purchase and did not hassle us into buying it which was great; however it wasn't until after we agreed on the car sale and us returning to Farrish to proceed that he outlined there was only one key fob that came with the car, let alone mentioning the costs involved to get a new one. Admittedly we are not too car savvy and were quite ignorant to the costing of such key fob but stressed that we needed two keys. We were led to believe that he would sort us out with a second set and all we had to do is to arrange service appointment to get the fob programmed. In good faith of being "looked after" we arranged the appointment and having waited for over an hour to get the second key programmed (still being unaware of the actual costs of it), we were in for quite a surprise getting charged $211, that being including a "discount". We tried speaking to Tarek at that time who said there is nothing he can do and the manager was out of town to discuss but would call us beginning of the following week. Therefore we had to pay. Now if we had known we get hit with that bill we would have made the second key fob part of our initial negotiations that we also believed to be standard no matter if a new or used car. Another colleague of Tareks - who we had great dealings with buying our first car from - tried also mediating (and considering that she initiated our return to upgrade) but other than the sympathetic "my hands are tied and you got the key at our internal discounted price" there was apparently not much that could have been done. We are technically still due to a phone call from the manager directly but guess that's no longer happening either. All in all this experience left us quite disappointed and we didn't expect that from Farrish considering we were "valued customers' having returned twice within a year. Transparency is everything for us and thats why we initially came back to Farrish but rest assured we will be taking our business elsewhere next time if one gets this sort of treatment. More

Deceptive Advertising on their Website I am in sales. I know every trick in the book for upping the sales commission but in the end the best way to treat people is honest and fair. Buying a I am in sales. I know every trick in the book for upping the sales commission but in the end the best way to treat people is honest and fair. Buying and selling cars is no different even in the days of the internet According to reviews, I guess that I should have dealt with Debbie. I did my research online and located 8 almost identical Jeeps in the area like the one that I wanted. Farrish had an internet price higher than the other dealerships around but I thought this would give me room to negotiate. FALSE. Not only would they not negotiate, they upped the online advertised price by $995 for "Freight" that was already included in the invoice as "Destination Charge". Throw in another $599 for mandatory "Processing" and now we are $1600 higher than the advertised price or 40% less than the discount stated. When the salesman started with "and you may not qualify for that interest rate on a lease" I got up and walked out. I was pre approved by Chrysler before I ever left my home. More

Worst dealership ever Took my 2006 dodge magnum in for repair then the told me it was the key that needed to be replaced paid $500 for a replacement key when it's on amazon Took my 2006 dodge magnum in for repair then the told me it was the key that needed to be replaced paid $500 for a replacement key when it's on amazon for 13 Dollars and another place said 120 to program it after I got the key made one of the managers got in the car and it still wouldn't start and they told me oh it's 100% the ignition switch so we got that replaced one time nice replace when the part is 30 amazon thanks then drove it 2 miles car broke down again took it back then them saying oh it's my transmission valve cover 1700 and another sensor both was 700 so I told th about it so they brought the price fork to 1500 and told me really this time np your car is 100000% fixed saying all there parts has warranty so I drove it about 2 hours and broke down on me again lol called them back and they told me to take it to any dodge place and they will fix for free the parts well the closest one was a hour away my car won't even drive down my street so had to pay 200 to tow it and didn't told me it will be 2 weeks before they can touch it they recommend me take it back to the main place I got the work done at so I had somebody that works there look into it they told me what happened was the transmission valve cover that ferrish dodge installed broke and messed up more of the transmission so they told me to bring it back to the place I got it fixed so I had it towed 2 hours another 500 and now there saying Oh it's not there parts come pick it up they like to see how far they can rack up somebody's bill and then tell oh sorry can't do any kind that f refund cause we lied to you saying we can fix it I brought it on a tow truck and now picking it up on a tow truck 3000$ less I'll go as far as I can do people know what scam this place is More

Debbie Hefty I would like to commend Debbie Hefty for her great customer service throughout the car buying process. Debbie was very kind, considerate, and helpful I would like to commend Debbie Hefty for her great customer service throughout the car buying process. Debbie was very kind, considerate, and helpful through the process of buying a car, which is always stressful. I hope the she is offered a management position in the future in order that her skills be used in that area. She is a great asset to the Farrish team. Thank you. More

Customer Service Debbie was very professional and knowledgeable. The negotiation process was not prolonged. The business office personnel was also very professional an Debbie was very professional and knowledgeable. The negotiation process was not prolonged. The business office personnel was also very professional and helpful. We would definitely go back to purchase a future vehicle from Debbie. More

Great sale team and support. Farrish was my second and fourth dealer before I purchase the car. It was the second because the first was not at the expected level of communications Farrish was my second and fourth dealer before I purchase the car. It was the second because the first was not at the expected level of communications and it was the fourth because the third tried unprofessional sales approached. Farrish team was professional, supportive, and was willing to work with me from the first minute I entered the show room. The team support continued after the sale with follow on and help in processing the paperwork I missed up. This purchase was the second new car from Farrish and I recommend it to my family and everyone. More

Great Service, Awesome Dealership, Professional Sales Rep. - Peter Chang contacted me after submitting my search through USAA Financial Services. To say the least, I am a retired U.S. Army who has several dif - Peter Chang contacted me after submitting my search through USAA Financial Services. To say the least, I am a retired U.S. Army who has several difficulties dealing with redundancy and unnecessary extra (auto-dealers') activities. Peter was professional, provided me with my exact request and needs and when needed, he provided a measurable and reasonable solution. - That same night, I purchased the car that I wanted, with the color I wanted, with the options that I wanted, and with the price that I wanted. No hassle, no haggling, no long and stretched out interrogation. Peter was a True PROFESSIONAL. I will recommend his service as I would this dealership. More

Great service! When my previous Jeep met an early demise I was in need of a new vehicle, fast. I worked with Julius Gross and he not only helped me find the vehicle When my previous Jeep met an early demise I was in need of a new vehicle, fast. I worked with Julius Gross and he not only helped me find the vehicle I wanted, test drive it, and went over the numbers with me, but also took the time to explain each system and function of it when it came time to pick it up. He and everyone at Farrish CJD made the tricky process a lot easier. Great service!! More

Outstanding sales person In general I don’t like lawyers, realtors and car salesman. I understand their psyche and know what their final goal is, money. Every once in a whi In general I don’t like lawyers, realtors and car salesman. I understand their psyche and know what their final goal is, money. Every once in a while I come across someone special. A person that represents the profession well. I was lucky and fortunate to walk into the dealer when it was closing and meet with Saleswoman Debbi Hefty. I asked about the 300c Chrysler for sale and she was very helpful. She drove the car from another lot and let me look at the vehicle. The dealer was closed and at no time was I rushed. She gave me an impression instantly of someone I could trust. I came back the next day and to test drive and look at the car further. She was straight forward with all information and at no time did I feel any pressure to buy. My wife and kids where with me and they all enjoyed a connection with Debbie. I did purchase the car and would recommend her to anyone in the VA area or elsewhere, because I drove from Jersey to get this car. More