Farrish Chrysler Jeep Dodge Ram

WARNING. BAD EXPERIENCE. My van stalled while driving (presumably the crank sensor was not working properly, with typical symptoms especially if the sensor gets hot). The car My van stalled while driving (presumably the crank sensor was not working properly, with typical symptoms especially if the sensor gets hot). The car was taken to the shop, they have changed the O2 sensor for 390 bucks. Then the car produced the same error, I took the car back complaining. The SECOND TIME they said the computer was faulty, an additional $1,500.00 was paid. Driving not more than 5 miles the next morning on I-95, the car has suddenly lost ABS, cruise control, traction functions, odometer not working, mileage counter not working. They said the THIRD TIME, they had to re-program the transmission module (why did they forget the first time, I have no idea...). Kevin Farrish (the owner) offered a credit line as a "compensation" to stay with them for the next repair. Unbelievable and outrageous... BE AWARE, you must have a good reason to lose money in this dealership. More

Used car purchase I purchased a 2011 Grand Cherokee from the dealership. There was an issue with a preexisting crack in the windshield after the purchase was completed I purchased a 2011 Grand Cherokee from the dealership. There was an issue with a preexisting crack in the windshield after the purchase was completed. The owner of the dealership personally became engaged and to help resolve this problem. I was very impressed with the personal attention to help resolve the situation. More

Smooth purchase experience with Farrish I had a great experience working with Farrish Jeep to buy a new Wrangler. Like any dealership, it's who you work with that makes the difference. I I had a great experience working with Farrish Jeep to buy a new Wrangler. Like any dealership, it's who you work with that makes the difference. I live in DC, about 45 minutes from the dealership in traffic. Not convenient for me to come out and do the song and dance. I was interested in selecting a vehicle and primarily negotiating thru the phone and email. After window shopping a couple months and talking to several sales guys who were more interested in just getting me in, I was contacted by Rommel Bernardo, who ended up seeing me through the entire process of whittling down my interest to a particular vehicle, finding it in the area, and negotiating it for me. I can't say enough about the experience of working with Rome. He is the epitome of what an auto salesman should be--friendly, non-pushy, patient, professional yet relatable, honest, and thorough. The main thing for me was his laid back approach and patience answering all my questions. He was beyond patient as I changed my mind on what I was going after several times and drove a bit of a hard bargain. When it came to pursuing financing and completing paperwork, it was a real smooth process and pleasure to work with David Rawlings, who got me a good loan and explained everything very thoroughly. He was not overly pushy on selling additional warranty products that didn't fit my needs. The thing that stood out about Farrish for me is they listen to you as a customer and don't try and sell you things you don't want. It's the non-pushy approach that builds trust and repeat business, and Farrish seems to understand this. I would highly recommend working with Rome and David on your next Jeep purchase. This was my first new vehicle purchase and it left me with a good feeling. More

Amazing car buy experience This is an amazing dealership. The attention to detail and the up most PROFESSIONALISM is the best I have seen in a very long time. The whole team of This is an amazing dealership. The attention to detail and the up most PROFESSIONALISM is the best I have seen in a very long time. The whole team of sales all the way up to the top mangers and very impressive. There is no pushing to just buy something. They are willing to do whatever they need to make you feel comfortable and make sure they are beating everyone's price' s. I will be sending everyone here. More

EXCEPTIONAL CUSTOMER SERVICE!! This dealership exceeded my expectations to say the least! From the moment I walked in the door I was greeted promptly and courteously by the manager This dealership exceeded my expectations to say the least! From the moment I walked in the door I was greeted promptly and courteously by the manager Oscar who welcomed us to the dealership and took us to meet our salesperson Gerry Hebron. Gerry was not only very knowledgeable and able to answer all of our questions but had a truly cheerful and infectious personality...we really lucked out to have him as our salesperson. Nayel the Finance Manager, was magnificent as well, he made the tedious process of buying a car as smooth as possible and did everything in his power to make sure we were getting the very best service. Needless to say...I am sold on this dealership and their exceptional professionalism and amazing customer service. Farrish of Fairfax is officially my go to for any of my family members car needs. Thank you to the whole team, you all are amazing!! More

The Best Sale Ever!!! Ed was a excellent sales person. My wife and I are truly grateful for the experince! Dodge Durango 17 Thank you very much for everything Ed was a excellent sales person. My wife and I are truly grateful for the experince! Dodge Durango 17 Thank you very much for everything More

Purchase of 2012 Toyota Tacoma The folks were very nice, very professional. Debby Hefty was great, she didn't put a lot of pressure on me and was very pleasant to deal with before, The folks were very nice, very professional. Debby Hefty was great, she didn't put a lot of pressure on me and was very pleasant to deal with before, during and after the transaction. There were some technical questions, which she answered promptly. She followed up to make everything was okay after the deal was done. I was very impressed and satisfied with the whole experience. More

Excellent dealership.....superb sales staff Came to test drive a Jeep for the first time. Had never been in the sales side of Farrish Jeep, but brought our Dodge Grand Caravan to the service si Came to test drive a Jeep for the first time. Had never been in the sales side of Farrish Jeep, but brought our Dodge Grand Caravan to the service side many years ago. Anyway, met Oscar as I walked into the dealership. He asked what I was looking to test drive and very specifically told him the Renegade Trailhawk. He promptly got the keys after taking a photocopy of my license. Oscar thoroughly explained the Renegade both before and during the test drive. During the extensive test drive both on back roads and the highway, I got a good feel for this vehicle. Funny that I could never see myself driving a Jeep, until I was actually driving it. I enjoyed the test drive and vehicle, as well as Oscar's excellent assistance and answering of questions about the vehicle. Upon arrival at the dealership, I took Oscar's card and thanked him for his time. Though it is unlikely I will purchase that vehicle, Farrish Jeep earned my trust and will receive recommendations to others who are looking to purchase a Jeep or one of the other vehicles that are sold here. Ask for Oscar when you come to this dealership and he'll take care of your vehicle needs. More

Great experience, great Jeep! We thoroughly researched the highly competitive small/mid SUV market, drove seven vehicles from five manufacturers and dealers, and were amazed at the We thoroughly researched the highly competitive small/mid SUV market, drove seven vehicles from five manufacturers and dealers, and were amazed at the Cherokee Trailhawk in terms or features, capabilities, comfort, and price. Add to that an incredibly knowledgeable and personable sales representative, Chris Lamb, who let the car sell itself, and the entire process couldn't have been easier or more pleasurable. We were welcomed upon arrival to the dealership, and Chris spent some time asking about our needs and what we were looking for. He gave us detailed explanations of the Cherokee's features and functionality, and showed us how everything worked before taking a test drive. We decided to buy the Cherokee Trailhawk, and again were impressed with the process. There were no hard sell tactics for add-ons and the focus of the entire team seemed to be on taking care of the customer. The follow up also has been tremendous. We would highly recommend Chris for anyone looking to purchase a small/mid SUV, and we really love the Cherokee Trailhawk we purchased from Safford. More

Trustworthy employees who care about the customer I've been working with Debbie for a few months to find the right car for my Fiance and I. It was not an easy task since we didn't know exactly what we I've been working with Debbie for a few months to find the right car for my Fiance and I. It was not an easy task since we didn't know exactly what we wanted to purchase. Debbie would send me cars weekly, and as we narrowed our search for the right vehicle, she would send me cars that matched what I wanted. Eventually she found the right fit, and we went in to purchase the vehicle. We had a last minute change to our appointment that we scheduled with Debbie, and unfortunately could not meet with her. However, we met with her business partner, Tarek, and found him to be honest and patient. He walked us through both the inside and outside of the vehicle and answered all of our questions. Overall this was a great experience. We did not get the typical salesman treatment that we received from other dealerships, they are upfront and honest. More