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Farrish Chrysler Jeep Dodge Ram
Fairfax, VA
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Awesome! Matt was awesome and very kind and knowledgeable!! I would absolutely recommend Matt and Farrish to everyone!! Also my experience with the finance dep Matt was awesome and very kind and knowledgeable!! I would absolutely recommend Matt and Farrish to everyone!! Also my experience with the finance department was equally as awesome. I believe his name was Brian -- but he was so kind understanding and knowledgeable - even to the point of helping me understand the nuances and end costs of financing. Overall the best dealer experience ever! More
Gave me the experience I was looking for The team at Farrish worked together to ensure my needs were met in buying my new Jeep. All team members were kind, patient, and very trustworthy. They The team at Farrish worked together to ensure my needs were met in buying my new Jeep. All team members were kind, patient, and very trustworthy. They made me feel special and cared for! I would absolutely recommend this dealership! More
Pricing I understand destination charges on vehicles. But looking at the window sticker the destination charge is already listed as part Of the overall price I understand destination charges on vehicles. But looking at the window sticker the destination charge is already listed as part Of the overall price of the vehicle. Why after receiving a price on the vehicle is the destination fee added on again since the price arrived at started with the MSRP where that charge is already listed. also being a returning customer looking to buy another vehicle from Farrish I found it very strange that I walked around the dealership in the showroom and no one asked me anything or approached me for more than 20 minutes. More
Great Customer Service!!! Extremely pleasant car buying experience. I got exact vehicle, exact color and everything. Tai Nguyen was my salesman for a 2016 Jeep Renegade. He wa Extremely pleasant car buying experience. I got exact vehicle, exact color and everything. Tai Nguyen was my salesman for a 2016 Jeep Renegade. He was friendly, extremely polite and very patient during the negotiation process. Also, he took the time and effort in showing us all the in- out of the vehicle. I will refer my friends and family to him. We are very happy with our purchase. This was our best buying experience ever! More
WARNING. BAD EXPERIENCE. My van stalled while driving (presumably the crank sensor was not working properly, with typical symptoms especially if the sensor gets hot). The car My van stalled while driving (presumably the crank sensor was not working properly, with typical symptoms especially if the sensor gets hot). The car was taken to the shop, they have changed the O2 sensor for 390 bucks. Then the car produced the same error, I took the car back complaining. The SECOND TIME they said the computer was faulty, an additional $1,500.00 was paid. Driving not more than 5 miles the next morning on I-95, the car has suddenly lost ABS, cruise control, traction functions, odometer not working, mileage counter not working. They said the THIRD TIME, they had to re-program the transmission module (why did they forget the first time, I have no idea...). Kevin Farrish (the owner) offered a credit line as a "compensation" to stay with them for the next repair. Unbelievable and outrageous... BE AWARE, you must have a good reason to lose money in this dealership. More
Used car purchase I purchased a 2011 Grand Cherokee from the dealership. There was an issue with a preexisting crack in the windshield after the purchase was completed I purchased a 2011 Grand Cherokee from the dealership. There was an issue with a preexisting crack in the windshield after the purchase was completed. The owner of the dealership personally became engaged and to help resolve this problem. I was very impressed with the personal attention to help resolve the situation. More
Smooth purchase experience with Farrish I had a great experience working with Farrish Jeep to buy a new Wrangler. Like any dealership, it's who you work with that makes the difference. I I had a great experience working with Farrish Jeep to buy a new Wrangler. Like any dealership, it's who you work with that makes the difference. I live in DC, about 45 minutes from the dealership in traffic. Not convenient for me to come out and do the song and dance. I was interested in selecting a vehicle and primarily negotiating thru the phone and email. After window shopping a couple months and talking to several sales guys who were more interested in just getting me in, I was contacted by Rommel Bernardo, who ended up seeing me through the entire process of whittling down my interest to a particular vehicle, finding it in the area, and negotiating it for me. I can't say enough about the experience of working with Rome. He is the epitome of what an auto salesman should be--friendly, non-pushy, patient, professional yet relatable, honest, and thorough. The main thing for me was his laid back approach and patience answering all my questions. He was beyond patient as I changed my mind on what I was going after several times and drove a bit of a hard bargain. When it came to pursuing financing and completing paperwork, it was a real smooth process and pleasure to work with David Rawlings, who got me a good loan and explained everything very thoroughly. He was not overly pushy on selling additional warranty products that didn't fit my needs. The thing that stood out about Farrish for me is they listen to you as a customer and don't try and sell you things you don't want. It's the non-pushy approach that builds trust and repeat business, and Farrish seems to understand this. I would highly recommend working with Rome and David on your next Jeep purchase. This was my first new vehicle purchase and it left me with a good feeling. More
Amazing car buy experience This is an amazing dealership. The attention to detail and the up most PROFESSIONALISM is the best I have seen in a very long time. The whole team of This is an amazing dealership. The attention to detail and the up most PROFESSIONALISM is the best I have seen in a very long time. The whole team of sales all the way up to the top mangers and very impressive. There is no pushing to just buy something. They are willing to do whatever they need to make you feel comfortable and make sure they are beating everyone's price' s. I will be sending everyone here. More
EXCEPTIONAL CUSTOMER SERVICE!! This dealership exceeded my expectations to say the least! From the moment I walked in the door I was greeted promptly and courteously by the manager This dealership exceeded my expectations to say the least! From the moment I walked in the door I was greeted promptly and courteously by the manager Oscar who welcomed us to the dealership and took us to meet our salesperson Gerry Hebron. Gerry was not only very knowledgeable and able to answer all of our questions but had a truly cheerful and infectious personality...we really lucked out to have him as our salesperson. Nayel the Finance Manager, was magnificent as well, he made the tedious process of buying a car as smooth as possible and did everything in his power to make sure we were getting the very best service. Needless to say...I am sold on this dealership and their exceptional professionalism and amazing customer service. Farrish of Fairfax is officially my go to for any of my family members car needs. Thank you to the whole team, you all are amazing!! More
The Best Sale Ever!!! Ed was a excellent sales person. My wife and I are truly grateful for the experince! Dodge Durango 17 Thank you very much for everything Ed was a excellent sales person. My wife and I are truly grateful for the experince! Dodge Durango 17 Thank you very much for everything More