Farrish Chrysler Jeep Dodge Ram

Horrible Service Manager If I could give a ZERO star rating I would. The manager Marc Johnson was very rude to me after the fact that his technician couldnt complete my vehicl If I could give a ZERO star rating I would. The manager Marc Johnson was very rude to me after the fact that his technician couldnt complete my vehicle correctly. I took my 2014 grand cherokee there for a warranty dash replacement and when I picked my car up there was about 5 other things wrong with my car. They told me to bring it back and I did. Two weeks later my vehicle was ready and then there is a huge gash in my door. I asked to speak to Marc Johnson and he was supposedly in a meeting. I waited from 4:30pm until 6pm when the service department closes. At 6 there was no sign of Marc so I went inside and told the advisor to please have Marc call me in the morning. I drove over to the dealership side and asked to speak to the general manager Ralph. Next thing you know Marc shows his face and then tells me that I am taking advantage of him and that he had to spend $700 on fixing my car (somthing that could have been avoided if the technician would have done it right the first time). Long story short, this morning I picked up my car and its now fixed and back to normal but I asked if they could make up for my time and provided me with a detail and some all weather mats and the answer I was given by Marc Johnson the Service Manager at Farrish was NO! I will never bring my vehicle back here for any type of service and I will tell all my Jeep buddies about my experiences here. Sorry Farrish you lost my business. More

Oil change done- but a not so good experience :( So I just put a recent review about this dealership yesterday and my overall experience still is the same with great customer service but unfortunatel So I just put a recent review about this dealership yesterday and my overall experience still is the same with great customer service but unfortunately I had a mishap this morning that I wasn't too pleased about because it could've been worse. I came in this morning at 7:30 for an oil change. I was out within an hour which was good followed up by a complimentary car wash. Ok cool. So far so good. I left the dealership and maybe had only gotten 4 miles down the street and pulled over to get gas. I noticed I smelled little oil but I didn't think anything since I figured it was normal that it may have spilled somewhere and that it would go away . Within 15 minutes leaving the dealership, the service guy Giovanni called me and told me if I could come back because he wanted to check my car to see if they had put the gasket/top on correctly because he noticed the parking space I was at had a puddle of oil and my car was the only one that had parked there after they serviced it once I left. I said I would come back. Turned around and came back , he had mechanic look at car and low and behold my car was leaking oil the entire time I left. Not GOOD! I have a brand new 2019 Grand Cherokee and I was not trying to deal with another issue. He said the mechanic said my car had lost about 2 quarts out of the 5 they put in the car. I am so glad this was caught sooner because by the time I would have made it back home which was another 12 miles, it could've got worse. How would someone allow this to happen? In 4 miles leaving and coming back I had lost that much oil. I do appreciate Giovanni calling me back after he saw the oil but what if another car got to that parking space and he didn't see it. This could have been a experience gone left quickly. My review is based on the person (s) who changed my oil and didn't bother to double check as a safety precaution. Giovanni did apologize and offered a free car wash next time. Car wash is the least of my concern had I would've had major issues to the car. His assurance of help and great customer service trying to rectify was good on his part but I am not pleased with the mechanic who did not thoroughly checked nor come out to apologize on what he did. I will feel much better next time if a lead mechanic or someone who is properly trained to do oil changes. More

Michael and the entire team were a pleasure to work with. Very straightforward compared to other dealerships in the area. Highly recommend their dealership for your next purchase. Very straightforward compared to other dealerships in the area. Highly recommend their dealership for your next purchase. More

Good Dealership I've been buying cars for a while so I'm always prepared before walking into a dealership. I believe your experience will be based on how prepared yo I've been buying cars for a while so I'm always prepared before walking into a dealership. I believe your experience will be based on how prepared you are. My sales guy Mike Maguire knew that upfront and worked with me to get the best deal. I definitely recommend working with Mike. There was a little haggling with management, but it all worked out. I understand that a dealership has to make money just as much as the consumer wants to save money. Financing was a breeze with Matt Thompson. I would buy from here again. More

Michael Oh was great to work with.... Thanks, Michael. Recommend Michael and Farrish Jeep highly. Michael was patient with us while we decided on our purchase. Recommend Michael and Farrish Jeep highly. Michael was patient with us while we decided on our purchase. More

Easy Out of State Transaction Fefe Njeck was helpful in the leasing of my Dodge Challenger. He was knowledgeable and was able to find the specially equipped car i was looking for. Fefe Njeck was helpful in the leasing of my Dodge Challenger. He was knowledgeable and was able to find the specially equipped car i was looking for. The purchase and delivery process went smoothly. I put a deposit on the credit card, drove down from NY to Fairfax and was out of the dealer in my new Challenger in 1.5 hours. I recommend Fefe and Farrish. He will make your car purchase/lease a pleasant easy experience. More

Chris Puello is the guy to see. He was very knowledgeable and professional. Floyd Bui was excellent as well and fought to get me the financing I needed and professional. Floyd Bui was excellent as well and fought to get me the financing I needed More

Excellent customer service from everyone involved in car buying process. Greeted at the door, informative review of the vehicle, helpful with children and made a lasting impression. Will definitely refer f buying process. Greeted at the door, informative review of the vehicle, helpful with children and made a lasting impression. Will definitely refer friends and family to Farrish More