Farrish Chrysler Jeep Dodge Ram

After a 6 month search for a rare Jeep, they made the deal happen. Bryan and Gus were awesome! The Jeep was in my garage 24 hours later. Highly recommend Farrish. deal happen. Bryan and Gus were awesome! The Jeep was in my garage 24 hours later. Highly recommend Farrish. More

I came to this dealership looking for a specific car. Mr Yun assisted me and was super cheerful! He allowed me to take my time looking the car over and when we sat down to talk he was so nice and helpful. Yun assisted me and was super cheerful! He allowed me to take my time looking the car over and when we sat down to talk he was so nice and helpful. More

Mr. Franklin Roosevelt Russell was most accommodating and also went the extra mile to make sure the vehicle buying process was transparent and stress free. also went the extra mile to make sure the vehicle buying process was transparent and stress free. More

Offered a loaner car while my car was in shop waiting parts. Work was completed on schedule as promised. Service writer was very professional and kept me informed. parts. Work was completed on schedule as promised. Service writer was very professional and kept me informed. More

Gus was great. Very friendly and knowledgable. Only issue was the process took a little longer than I expected but I will come back for sure. was the process took a little longer than I expected but I will come back for sure. More

The service manager and the service advisor were both familiar with the problem that I was having with my Jeep JL. They described the likely sequence of bulletin compliance and part ordering. Service wa familiar with the problem that I was having with my Jeep JL. They described the likely sequence of bulletin compliance and part ordering. Service was done quickly. More

I was sold the WRONG CAR, left the lot, had the vehicle for a week, and then got told to give them an additional $10,000 or return the vehicle. The price listed for the vehicle was $42,642 and the vehicle for a week, and then got told to give them an additional $10,000 or return the vehicle. The price listed for the vehicle was $42,642 and the vehicle price listed on the documentation was $35,138. Making the price difference not $10,000 but actually $7,504. I have been screamed at by the sales manager at Brown’s Kia and I’d rather go back and deal with him again than go back here. I went to about 10 CDJR dealerships in the DMV and this experience was appalling. The sales representatives at the other dealerships seemed very confused about how the management was comfortable treating customers this way. I’ve worked in customer service for over ten years, and have never treated a customer the way we were treated. In my experience, your reputation for treating people fairly and in the best way possible is ALWAYS more important than money. When you make a mistake, you own up to it and do everything in your power to make things right and keep the customer happy. When a customer requests to speak with superiors because something was not handled correctly, you do not send them back down the chain of command and waste their time further. After our experience here, it’s clear that this dealership cares more about making money than they care about doing right by their customers, even and especially when they are the ones in the wrong. If you would like specific details about our experience, please refer below: 1. They lied by stating that the car had arrived that morning. We found drivers slips from test drives in the vehicle from the day before. 2. They quoted us the wrong car, and made excuses about how busy they were when they only had a few customers and several spare staff members. When they realized they sold us the wrong vehicle, a week after they’d sold it to us, they asked for $10K when there was an $7504 difference between the two vehicles. When we decided to undo the deal, and asked for our down payment back, we were informed that the accounting office was closed but that we would be cut a check on Monday. We were not given our money back until 12 days after the day we were told we would have our down payment refunded. 3. Bad customer service: Lost spare key for car the day we purchased it, no sense of urgency to correct mistake. We had to return to the dealer two additional times because we were not given adequate information re: when they would be able to make us the spare key. Took 12 days to refund the down payment from the day they received the purchased car back, 10 days longer than they said it would take. Would go days without responding to emails, had to explicitly spell out that we would take them to court to get a response. Requested to speak with general manager and finance director, but was sent back down the chain of command. Our last email from the finance manager stated that the bank had sent them the check for the trade on Thursday 7/30. When they finally refunded us the money for the down payment 12 days after returning the car, we were never informed that the refund had been processed or sent; we happened to stumble across it when checking our bank account on 8/5. Additionally, they took weeks to cancel the loan on the car we thought we had bought and had to be asked to do so. When we went elsewhere to purchase another vehicle, we got a much higher APR than what we anticipated. We did not figure out that the loan hadn’t been canceled until we received a bill from the bank in the mail - even though we had returned the vehicle weeks prior. We got a higher APR because on paper, we financed two cars in less than a week. We now have a higher monthly payment than we should on the vehicle we ended up buying because Farrish did not do what they were supposed to do. All in all, this was BY FAR the WORST car-buying experience we have EVER had. We will never give our business to a Farrish dealer again, and we strongly recommend that you do not waste your time with a company that cares more about dollar signs than their customers. More

Basem was great helped us with everything we needed. Went the extra mile and had excellent service gave 100% effort with all questions we had. the extra mile and had excellent service gave 100% effort with all questions we had. More

On Father’s Day I went from having a horrible experience at Koons Ram in Tyson’s, to the best I’ve ever seen. Thank you Farrish, especially to Joshua and Stacy! You both first off, thank you for your gracio at Koons Ram in Tyson’s, to the best I’ve ever seen. Thank you Farrish, especially to Joshua and Stacy! You both first off, thank you for your gracious and kind behavior to my son, and for making the buying process a cinch. No drama, just straight adults, and I’m so thrilled with the Ram pickup I bought from you. A lot of car dealerships have bad reputations. Most of the time it is deserved, because while it’s understandable that this isn’t an easy business field, being mature, professional, and super chill are a rarity. Joshua and Stacy were wonderful, knowledgeable, and I didn’t get even an attempted swindle on my trade in. Instead I got the fair price per KBB, and an extremely competitive price without haggling and dealing with games. There was none of the “what monthly price” or other carnival like nonsense here, instead they had the truck sitting out front upon my arrival. All was done within an hour, and that alone makes it a refreshing breeze, as there’s a reason most Americans don’t like going to a showroom. Character does matter. Joshua and Stacy both followed you with me, to see how things were going with the new ride, and also via email provided me with more user friendly entertainment system guides than what is in the owners manual. If you want to deal with just regular folks, no airs, no games, no drama skip the rest and head over here. I have met the service advisors, a nice group of folks who’ve shown decency and politeness, which is very much appreciated. Here you don’t have to worry about disgruntled idiots, trying to intimidate you through your employer, like Koons did do with my paperwork. Instead you can drive away happy, and I absolutely love this truck and dealership. They made an awful experience into a ray of sunshine, and skip out on the drama found elsewhere, and go here. Thank you Stacy and Joshua, as you both are superb! More