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Farrish Chrysler Jeep Dodge Ram
Fairfax, VA
1,106 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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October 26, 2024
Avoid at all costs. I brought my vehicle in for a routine oil change. They called me later with an estimate of $3000 in repairs and services. I took my car to a differen I brought my vehicle in for a routine oil change. They called me later with an estimate of $3000 in repairs and services. I took my car to a different shop to get a second opinion. They only charged me $34 for a light bulb, and said I didn't need any of the other "maintenance ". They're scammers, save your energy and find a trusted shop. More
by JeepBR
Employees Worked With
Mark Johnson
October 06, 2024
I am formally express my deep dissatisfaction and disappointment regarding the treatment my husband and I received during our recent visit to Farrish Jeep Dealership in Fairfax, VA. My experience wit disappointment regarding the treatment my husband and I received during our recent visit to Farrish Jeep Dealership in Fairfax, VA. My experience with both the salesman, Fefe, and the manager was deeply troubling and left me questioning the integrity of the dealership. As a customer who drove over 2.5 hours to visit your dealership, I expected a certain level of professionalism, respect, and transparency, none of which I felt was afforded to me during my visit. To provide context, I had been in communication with a salesman named Fefe prior to my visit. I was interested in a 2016 Jeep Wrangler Rubicon, and during our phone conversation, Fefe assured me that the vehicle came with a hard top and that the soft top was being offered as a gift. This was a major selling point for me, and I took him at his word. However, upon arriving at the dealership and inquiring about the hard top, Fefe immediately contradicted what he had told me on the phone. He insisted that the Jeep only came with a soft top and that I must have spoken to his manager, not him. Fefe then went inside and brought out the manager. This initial inconsistency set a tone of mistrust for the entire visit. I was left feeling as though the dealership was not being forthcoming with information, and that set the stage for the rest of my experience. When I asked about the hard top, I was essentially brushed off. As a customer who had taken the time to travel and was seriously considering making a purchase, this level of dismissal was concerning. Furthermore, when I examined the vehicle, I opened the hood and noticed that the skid plate was missing. For a vehicle like a Jeep Wrangler Rubicon, which is marketed for its off-road capabilities, the presence of a skid plate is crucial. It protects essential components of the vehicle from damage during off-road driving. When I inquired about the missing skid plate, the manager quickly interrupted me and insisted that “no Jeep Wranglers come with skid plates.” This was both condescending and inaccurate. Most Jeep Wranglers, especially Rubicons, do come with skid plates to protect the undercarriage from off-road hazards. Even though the manager claimed that skid plates are not standard, he could have offered to add one or at least explained what the dealership could do to rectify the issue. Through my own research, I discovered that the “skid plate” that comes standard on a Jeep Wrangler JK is actually a plastic cover that helps with aerodynamics, not the robust protection I had assumed it would have. Regardless, I should not have had to do my own research to find this information. The manager could have easily informed me about this detail, but he chose not to. As the conversation progressed, I requested a test drive of the vehicle, which I feel is a basic and reasonable request when considering the purchase of any vehicle, especially one as specialized as a Jeep Wrangler Rubicon. However, instead of accommodating my request, the manager questioned whether I was planning to buy the vehicle if the skid plate was not added. I found this question inappropriate and premature. At that point, I had not even driven the vehicle, and yet the manager was trying to gauge my commitment to buying. I made it clear that I wanted to talk numbers after I had the chance to test drive the Jeep, but the manager refused to allow me the opportunity to test drive it. This decision was both puzzling and frustrating, as it felt like I was being denied a fundamental part of the car-buying process. The refusal to let me test drive the vehicle made me feel bullied and undervalued as a customer. A test drive is essential for making an informed decision about whether to buy a vehicle. By denying me this opportunity, the dealership not only lost the potential for a sale but also made me feel disrespected. Whether or not I was ready to buy on the spot should not More
by Lillianmccormack
Employees Worked With
Fefee
August 04, 2024
Mo, in sales, and Tameem, his manager, were superb: straightforward, courteous, and professional. Ariel in finance was diligent, forthright, and helpful. Farrish has a remarkable team of professionals. straightforward, courteous, and professional. Ariel in finance was diligent, forthright, and helpful. Farrish has a remarkable team of professionals. More
by Jeep Buyer
Employees Worked With
Tameem, Mo, and Ariel
June 01, 2024
I was able to get upfront pricing to save time and avoid the excessive back and forth or any other nonsense. I’ve been a loyal Jeep person for 25 plus years and I was able to get the car I wanted at a price the excessive back and forth or any other nonsense. I’ve been a loyal Jeep person for 25 plus years and I was able to get the car I wanted at a price I could afford. Sarah and the on duty manager were great to work with. Thanks again! More
by Rich W
Employees Worked With
Sarah, Tim Lee, Fawad Osmani
March 19, 2024
Quick responsiveness, knowledgeable sales and finance teams, excellent customer service. Both Yali and Uday were extremely helpful with a zero pressure approach. They were able to accommodate on short ti teams, excellent customer service. Both Yali and Uday were extremely helpful with a zero pressure approach. They were able to accommodate on short time-frame and made us feel comfortable throughout the buying process. More
by Bendoyle86
Employees Worked With
Uday and Yali
March 06, 2024
Fast accurate service, great communication and I love the text and web presence to review your current service status and ability to review recommendations.Farrish has been very helpful with other warranty i text and web presence to review your current service status and ability to review recommendations.Farrish has been very helpful with other warranty issues in the past, has and great sales environment. I would highly recommend them. More
by Jay.Henderson
Employees Worked With
Manny in service and Saad in sales
February 10, 2024
Was hoping it was gonna go better! ! The dealership sent me a email @1000 in the morning stating a vehicle is 41k but went into the dealership and wanted me to pay 53k and nobody in man ! The dealership sent me a email @1000 in the morning stating a vehicle is 41k but went into the dealership and wanted me to pay 53k and nobody in management helped or corrected anything. The guy that didn’t honor the offer was Fefe!! This has to be against some kind of ethics of doing business More
by J. Davis
Employees Worked With
Fefe Njeck, Vinny Choi
