Family Trucks and Vans

HIDDEN REPAIRS NEEDED $$$ Sold me a bad vehicle! I experienced it on 1 day after driving off the lot. The check oil light came on and beeped repeatedly. The vehicle wouldn't s Sold me a bad vehicle! I experienced it on 1 day after driving off the lot. The check oil light came on and beeped repeatedly. The vehicle wouldn't start on day 2, and had an anti-theft ignition switch problem. Took it to them, they claim they can't replicate the problem, and have "no idea what it is." I left their lot and limped it to a local shop who diagnosed a bad thermostat, amongst a few other things and quoted me $300+ to have to take out the alternator and other nearby parts to get to it. It could have blown the engine!! The passenger door occasionally does not open from the inside, which is another safety issue. They told me they'd fix this but never did. My extended waranty isn't even effective yet. I don't dare take it to their other Sharpest Rides shop for repair because tons of other reviewers say they did, and didn't receive their vehicle back for 2-3 weeks or more with shoddy repairs. Can't miss work for that long. I quickly discovered that this is a terribly shady company. Just sort through all the social media reviews by "newest," not by "most helpful" for similar experiences. I understand their inventory is "As-Is" but my issues are safety related, and never previously disclosed to me-I had to figure them out on my own. This is an inoperable vehicle. More

Fantastic service They treated me like a member of the family, my sales man Mark was the best. I've never had a better car buying experience. Would recommend them to an They treated me like a member of the family, my sales man Mark was the best. I've never had a better car buying experience. Would recommend them to anyone. More

Sale review The people are amazing and treat you like family, friendly, funny and great environment for families, very nice cars, absolutely amazing, I would reco The people are amazing and treat you like family, friendly, funny and great environment for families, very nice cars, absolutely amazing, I would recommend to any first time buyers More

Great shopping experience Good people, great prices I will definately purchase another vehicle from Family trucks & vans. Atmosphere was very laid back and friendly staff. Just Good people, great prices I will definately purchase another vehicle from Family trucks & vans. Atmosphere was very laid back and friendly staff. Just went to look & ended up purchasing a truck that had looking for months. Thanks! More

Erick was honestly the best! I called Family Trucks & Vans after reading online (Cars.com) how they could help finance anyone. After visiting another dealership and telling them a I called Family Trucks & Vans after reading online (Cars.com) how they could help finance anyone. After visiting another dealership and telling them about my situation (I didn’t have an established credit history but I was able to put a little over half down on the truck I was originally looking at) And being told elsewhere I would not be able to get financed and looking at buying from an auction as my last resort. Erick told me over the phone he has experience helping people in my situation and he could be of help. I was so happy to hear that! I gave him all my information over the phone & about an hour later he told me I was approved and when could I come in to take a look at their inventory. My husband and I were extactic!! We went in to take a look that afternoon & we were able to get a nicer truck than I was originally looking at. Thank you so much Erick! You exceeded all of our expectations! Take it from our experience, Erick is the go to guy for a wonderful experience. We will definitely be back in the future. -Your now loyal customers Laura & Olimpiu Stef More

Great service Was helped right away with friendly and committed service. No rush feeling, provided carfax and a lengthy test drive. Super quick and easy. Our salesm Was helped right away with friendly and committed service. No rush feeling, provided carfax and a lengthy test drive. Super quick and easy. Our salesman was Mark and he was excellent. More

fair trading and buying and friendly dealers Juan was awesome! Did everything he could to get me in the SUV my family needed and quick! I was even able to bring my kids in with me and we were abl Juan was awesome! Did everything he could to get me in the SUV my family needed and quick! I was even able to bring my kids in with me and we were able to trade out our other car for more than we expected and leave with a much nicer acadia/denali. He made sure to get me financed and out the door. There was a small chip in the windshield and I requested it be replaced and he made sure to get it in the paperwork then get me scheduled to replace it when it was convenient for me. The kinda treat you like family here and I'm very pleased with the experience. I have previously only been buying from volkswagen dealerships who gave me much less than I expected for my trades and made me feel unappreciated. this was so much better! The finance guy also gave us sound advice on our financing. I don't think I'll be needing another truck or SUV any time soon, but if i know anyone who does I'm definitely telling them to come to Family Trucks and Vans. More

Laid back Mark made me feel very welcomed and worked hard to get financing for me despite having an existing car loan and no down payment. Overall great experie Mark made me feel very welcomed and worked hard to get financing for me despite having an existing car loan and no down payment. Overall great experience and would recommend to anyone More

Great! Excellent customer service.. first time that i enjoyed purchasing a vechile. Personal was amazing. Perfect attitude and very helpful. The explained ev Excellent customer service.. first time that i enjoyed purchasing a vechile. Personal was amazing. Perfect attitude and very helpful. The explained everything in detail. Great experience! More

Quick and easy Was very happy to deal with Mark. I told him what my situation was credit wise and he was able to get me what I needed. Was very happy to deal with Mark. I told him what my situation was credit wise and he was able to get me what I needed. More