Family Toyota of Burleson - Service Center

Family Toyota of Burleson has a great service department. Very informative and on top of things. Very informative and on top of things. More

Let just say that Branden Smith in the service department has been amazing. I was having issues with my car and some of it being miscommunication with the back-end staff but through it all, Branden was so pr has been amazing. I was having issues with my car and some of it being miscommunication with the back-end staff but through it all, Branden was so professional and kept me with updates. Thank you Branden! More

Made a 9:30 appointment but they had no record of my appointment. What should have taken 45 minutes took nearly 2 hours because I was in the group without an appointment. Why should I make an appointm appointment. What should have taken 45 minutes took nearly 2 hours because I was in the group without an appointment. Why should I make an appointment if they don't honor it? More

Great service, very professional team. The family Toyota team is very friendly. Thanks family Toyota of Burlesson. The family Toyota team is very friendly. Thanks family Toyota of Burlesson. More

Carlos Lewis is 💯. Professional, prompt, and knowledgeable. He must be a manager who needs to be promoted at that. He was my service advisor for a while and then had a Professional, prompt, and knowledgeable. He must be a manager who needs to be promoted at that. He was my service advisor for a while and then had a bit of an absence from that department and I had horrible service. Just one example was I had waited in my car a ridiculous amount of time before being acknowledged and then waited even longer before I had to go inside and ask them what was taking so long which nobody even knew what was going on. I was so irritated. A bunch of youngsters just sitting on their phones. I even tried calling to speak to a manager three times and got hung up on. I was about to change my "home" Toyota location because I was tired of the nonsense but Carlos came back recently (I'm sure it had to be because the department was going to crap) and I've been there an additional 4 times since and have had great service. I'll be a loyal customer has long as Carlos is there. I've always referred people in general here but now I'm specific to the service department (only is Carlos is there). More

Excellent customer service and quality work. Knowledgeable of my vehicle needs. I appreciate your dealership. Great service to our community. Continued success. God bless all of you. Knowledgeable of my vehicle needs. I appreciate your dealership. Great service to our community. Continued success. God bless all of you. More

I always have a great experience at this place! Service and staff are excellent. Today Aleric was helping me out, he had me out of there in under an hour! He was super friendly and awesome! Service and staff are excellent. Today Aleric was helping me out, he had me out of there in under an hour! He was super friendly and awesome! More

Service team is always on point! Always treated right, vehicle is taken care of in a relaxing environment. Always treated right, vehicle is taken care of in a relaxing environment. More

I attempted to do business with other dealerships and none of them come close to the level of professionalism that is demonstrated at Family Toyota of Burleson. If you need a service advisor who can hel none of them come close to the level of professionalism that is demonstrated at Family Toyota of Burleson. If you need a service advisor who can help you maintain your car, one who is trust worthy and won’t xxxxxxxx you, then I would highly recommend Lindsey Sutton. He has helped my entire family on numerous occasions. From sales to now service, I trust no one more than him. More

Employees were friendly. David was great and kept me inform. Family Toyota accomplished the tasks that I needed to have done. Then David inform me of additional things tha David was great and kept me inform. Family Toyota accomplished the tasks that I needed to have done. Then David inform me of additional things that needed to be addressed at that time or the near future before proceeding. The place is very clean and I believe efficient as there were many customers. Thanks Family Toyota !!! More