Family Hyundai - Service Center

Great service and customer service even though I was not a buyer from you. Thanks a buyer from you. Thanks More

Great service overall. Just wasn’t too happy about their valet service. Genesis claims they bring a Genesis out to you. I got a regular non Genesis vehicle and then the dea Just wasn’t too happy about their valet service. Genesis claims they bring a Genesis out to you. I got a regular non Genesis vehicle and then the dealership made me drive the vehicle back to them instead of bringing my vehicle back and taking the loaner. Huge inconvenience to the costumer and they didn’t stand by what they advertise as part of their Genesis services. This was disappointing. More

Becides the difficulty getting an appointment for the first oil change everyone was great even discovered my control program was 2 years out of date on a new auto, service bent over backwards to fix the first oil change everyone was great even discovered my control program was 2 years out of date on a new auto, service bent over backwards to fix the problems. Excellent idea to schedule next oil change backed on the mileage used. Thank you Coodos to the service manager!!! More

Don't care customer service that's out of contract. car was there 3month.car not fix. car was there 3month.car not fix. More

Hi, I am satisfied with the dealership. They handle the business very Professional.i am pleased. They handle the business very Professional.i am pleased. More

Genesis should have a separate dealership and service. After the pandemic you really cannot get anyway near prompt service. Now they don't answer and return phone calls as the Hyundai service is overwhelm After the pandemic you really cannot get anyway near prompt service. Now they don't answer and return phone calls as the Hyundai service is overwhelmed with recalls. You have to call the USA Genesis number for service and expect an appointment 1 to 2 months out. Have been thru 3 Sonatas and now my second Genesis G80. Very satisfied with reliability and performance but the recent service unavailability makes me think twice about getting another Genesis. More

Terrible Service Dept post pandemic. No explanation of services done. Advisor had attitude issues and was extremely patronizing. My car needs an oil consumption test which is a huge issu No explanation of services done. Advisor had attitude issues and was extremely patronizing. My car needs an oil consumption test which is a huge issue that Hyundai is very aware of yet I felt like they were doing me a favor by changing the oil. Voicemails are not returned and it requires multiple phone calls to speak to an advisor. I trade cars every 3-5 years and I’m not going to buy from Family. More

I think his name was Colin he was very nice and explained everything well to me. Service was quick everything well to me. Service was quick More

Service/customer service is terrible and If I didn't purchase my vehicle there I wouldn't go back. purchase my vehicle there I wouldn't go back. More

Completely mis diagnosed a problem I fixed. Electrical connection AND windshield washer water supply somehow { right} were disconnected during transmission replacement. And they were going t Electrical connection AND windshield washer water supply somehow { right} were disconnected during transmission replacement. And they were going to charge me $350 to put a new washer motor in Colin is most caring and easy going. None of this is on him. He explains and takes time with us Colin is the best More