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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,818 Reviews
Call Service Center (708) 444-7100

5,818 Reviews of Family Hyundai - Service Center

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February 11, 2024

Colin provided Great customer service Wait was not long ! Treats provided were yummy Colin is the Best ! More

by Happy NEW Hyundai SUV owner
Recommend Dealer
Yes
Employees Worked With
Colin
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Feb 12, 2024 -

Family Hyundai responded

Thanks for sharing about your experience with Colin here at Family Hyundai. We appreciate your business and hope to see you again soon!

February 11, 2024

It was smooth and processed quick to get in line for car to look at More

by koostay
Recommend Dealer
Yes
Employees Worked With
Hi
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Feb 12, 2024 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

February 10, 2024

Everything was OK this time. Everything went as expected. Got a loaner and Everything seems to be ok More

by taresa724
Recommend Dealer
Yes
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Feb 11, 2024 -

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business, Taresa, and hope to see you again soon!

February 10, 2024

Professional and did a good job All work was done in a timely manner customer service was good waiting area was nice and clean with snacks and coffee More

by beverlysimmons54
Recommend Dealer
Yes
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Feb 11, 2024 -

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Beverly, and it's great to hear about your excellent experience here at Family Hyundai.

February 10, 2024

The guy that took care of me was really nice. I would come back again More

by LAURENMINIET19
Recommend Dealer
Yes
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Feb 11, 2024 -

Family Hyundai responded

It's great to hear that we were able to help you out, Lauren. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

February 10, 2024

The team at Family Hyundai was professional and responsive to my questions. They were also accommodating to provide personal shuttle service and pick-up to the service center. More

by blindskog09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 11, 2024 -

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 09, 2024

Communication with my service advisor, Matt Casey, was pathetic. I repeatably had to text and call him for updates and when he did respond (days later) it was short and uninformative, as if I was botherin More

by Annoyed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Casey
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Feb 12, 2024 -

Family Hyundai responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

February 09, 2024

Welcoming greeting. We sat down and i explained my situation and i was able to leave with a new car. All questions were answered and respected my requests More

by maxperea2001
Recommend Dealer
Yes
Employees Worked With
Martin Avalos
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Feb 09, 2024 -

Family Hyundai responded

Thank you for your business and this review, Max. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 09, 2024

Just fine. I was fortunate to be able to drop my vehicle off with out an appointment. Which was greatly appreciated. More

by JBROWN2927
Recommend Dealer
Yes
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Feb 11, 2024 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

February 09, 2024

If was great and service wasn't long at all. I would recommend family Hyundai to family and friends More

by SONJE3DMOORE
Recommend Dealer
Yes
Employees Worked With
Bryant
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Feb 11, 2024 -

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

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