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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,590 Reviews

5,590 Reviews of Family Hyundai - Service Center

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November 10, 2023

Very responsive with any questions I brought us to the personnel. No issues to comment More

by Tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2023 -

Family Hyundai responded

Thank you, Tim! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

November 09, 2023

Crystal is awesome! She is really on the ball and was completely helpful and informative! More

by IMBR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal
Nov 09, 2023 -

Family Hyundai responded

It's great to hear that Crystal was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

November 09, 2023

The service was great. Everyone one I dealt with was courteous and professional. I like the car gets washed before it’s returned to me. More

by DENIS.TUCKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Kratschmer
Nov 10, 2023 -

Family Hyundai responded

Denis, Thank you for your business and this service review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 09, 2023

The employees at Family Hyundai are friendly and the services done on my vehicle has been great. More

by CAMPELLCAROL28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2023 -

Family Hyundai responded

Carol, Thanks for sharing your thoughts about your experience with Family Hyundai. Colin, Mike, and our team appreciate your business and hope to see you again soon!

November 08, 2023

I requested the appointment for servicing the security system for which I was recommended by the company. Appointment went well but I tried to change the time of appointment but failed to reach out for th More

by abdullah.ahsan2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I can’t remember the name of the attendant
Nov 08, 2023 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Nov 08, 2023 -

abdullah.ahsan2011 responded

I will get back to you when I need.

November 08, 2023

The service at this dealership goes above and beyond to take care of my car with quality and efficiency More

by Nick Schmitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Nov 08, 2023 -

Family Hyundai responded

Nick, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 08, 2023

good service they kept me updated on my service, my only complaint was that they were very expensive and did not check the door handles as requested. other than that it was a good experience. More

by mcano05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2023 -

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai. Please give us a call regarding your door handles. We apologize for not looking at them.

November 08, 2023

Was over charged for diagnosis, was told it was because of their computer systems being down and couldn't run my vehicle to see what was wrong so they had spent a few hours on the vehicle without finding o More

by MEYER2283
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Kratschmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2023 -

Family Hyundai responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

November 08, 2023

No communication to staff and to the owner of car. Car sat for a day and no one bother to call and when called they said they forgot. More

by Hellokitry1030
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maverick Watson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2023 -

Family Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

November 08, 2023

The process is very smooth every time. The people appear to be nice and informative. More

by Natlie R.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
Nov 08, 2023 -

Family Hyundai responded

Thanks, Natlie, for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

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