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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,832 Reviews
Call Service Center (708) 444-7100

5,832 Reviews of Family Hyundai - Service Center

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July 01, 2021

I’m from Michigan visiting and needed oil change, u all said come now! Thx for getting me in as I was unable to get a date before coming to Illinois! More

by JOAZNNATECLARK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Majchrowic
Report | Print
Jul 01, 2021 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we truly appreciate your business and your review!

June 30, 2021

Good and patient quality in performance and work, nice and friendly reception More

by rickydsteppes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie
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Jun 30, 2021 -

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Family Hyundai, Ricky.

June 30, 2021

I had an issue with my check engine light coming on while driving. Luckily I brought it in when it wasn't busy. It was fixed in a reasonable time frame More

by pheed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan
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Jun 30, 2021 -

Family Hyundai responded

Thank you for choosing Family Hyundai! We appreciate your feedback and five-star rating. We're glad we were able to help, and we hope to see you again!

June 30, 2021

Everything is working perfect. I was able to leave satisfied. More

by CMO4RLS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Casey
Report | Print
Jun 30, 2021 -

Family Hyundai responded

Thank you for taking the time to leave us a five-star review. We sincerely value your business and look forward to your next visit.

June 30, 2021

I called the service department on 06/29/2021 to order a set of new tires. When I call the service department no one answers. I left a message no return call. I called again on 06/30/2021 about 24 hours lat More

by JHW332
Recommend Dealer
No
Employees Worked With
Tom Salin
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Jul 17, 2021 -

Family Hyundai responded

We're sorry to hear about your experience and apologize for the lack of communication. We would like get some more detail to see how we can resolve this as soon as possible. Please reach out to management directly or let us know the best way to contact you and we will reach out. Thank you for your time.

June 30, 2021

Service Dept has always been helpful for several years. I will continue to return for service. More

by BARTEAGA09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 30, 2021 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

June 29, 2021

Great job by the staff. I was in and out quickly. More

by jcsilves
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 29, 2021 -

Family Hyundai responded

Thank you for choosing Family Hyundai, your feedback and rating mean a lot to us. We're glad Mike was able to help, and we hope to see you again!

June 29, 2021

Good customer service every time. Tom S always get it done! Thanks More

by PATRICE2008
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Report | Print
Jun 29, 2021 -

Family Hyundai responded

Thank you for sharing your thoughts about your experience with Tom here at Family Hyundai. We appreciate your business and hope to see you again soon, Patrice!

June 29, 2021

wasn't completely satisfied with explanation of my problem i brought my car in for will have to monitor it for now and call back again if i need too More

by DMAGS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Casey
Report | Print
Jun 29, 2021 -

Family Hyundai responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message so we can learn more about your visit?

Jul 02, 2021 -

DMAGS responded

just don't understand why while at a complete stop i get slight accerlaration of engine when i'm switching gears from drive to park or from drive to reverse at the same time

Jul 03, 2021 -

Family Hyundai responded

DMags, we are here to work with you. Let’s spend some time next week to figure out what’s going on with your vehicle. Please schedule a service appointment tomorrow. 708-444-7100

June 28, 2021

As always the Family Hyundai service team did a great job. I was in and out in a very reasonable amount of time, and everything was done to my satisfaction. Tom Salin, as always, did a great job, and he More

by sonataguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Report | Print
Jun 29, 2021 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai. We look forward to having you as one of our valued customers for many more years to come!

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