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Family Hyundai
Tinley Park, IL
8,781 Reviews
Family Hyundai strives to provide the best customer experience possible to every one of our customers. To all customers that are buying, leasing or servicing their vehicles it is our mission to make sure that each of our customers are happy and satisfied with their product and service.
Here at Family Hyundai we strive to make each of our customers feel like family and produce the most comfortable atmosphere.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 8,781 reviews
December 27, 2006
We filled out an online survey, including information for them to get a credit score or rating. They called us claiming they could help us out and PROMISED they would get us a loan for 9.9% APR or less. Actu them to get a credit score or rating. They called us claiming they could help us out and PROMISED they would get us a loan for 9.9% APR or less. Actually not claiming, congradulating us like we won a bunch of money. My wife spent over an hour speaking to three different people asking questions to make sure they were not just telling us anything to get us in the door. The salesman OFFERED to pay my wife 1 hour of work and pay for gas after she said it was too far (almost 100 miles round trip). Well this was late yesterday and we called back after discussing it, to tell him we would come in today. When we came in today no one knows who this person we last spoke to is, or where he is. We talk to a new salesman who says they have to run our information to see if we qualify. We had already been told THREE TIMES we qualified, and we had given them all the info they needed. We gave them the info and he came back saying we do not qualify and there is nothing they can offer us. So my wife asked to speak to the manager, while waiting we heard another salesman telling another customer over the phone he will pay for gas and for their dinner and lunch if they would come in. My wife demanded that they live up to his offer and the manager said we can't do that, I don't know why he would say that. He gave a half hearted apology and I suggested he tell ALL his salesmen that they shouldn't tell people that because we just heard it again at the next desk and he was like "who was that ?" like he didn't believe us. These people will tell you anything to get you in the door, and then will not come through with anything they promise. Very poor way to do business, and VERY DISHONEST. If your employees make false statements, you are responsible. Either train your sales people to be real sales people, or stop pretending to be a manager. More
by CarDealerRegular
Employees Worked With
Sales, phone, Sales MNGR
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