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Family Hyundai

Tinley Park, IL

Overview
Employees
Reviews
Vehicles
4.4
8,776 Reviews
Family Hyundai strives to provide the best customer experience possible to every one of our customers. To all customers that are buying, leasing or servicing their vehicles it is our mission to make sure that each of our customers are happy and satisfied with their product and service. Here at Family Hyundai we strive to make each of our customers feel like family and produce the most comfortable atmosphere.
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8101 W 159th St

Tinley Park, IL

60477

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Showing 8,776 reviews

October 28, 2022

They were quick and painless they did above and beyond what I Spectated Thank you Thank you! More

by PAULWASHINGTON26
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don’t recall his name
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Oct 28, 2022 -

Family Hyundai responded

Thank you for your very kind review, Paul. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

Helpful
October 28, 2022

The service was excellent. Maurice Branch did a great job walking me through all the bells and whistles. More

by JOEYCONSTANT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maurice Branch
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Oct 28, 2022 -

Family Hyundai responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

Helpful
October 28, 2022

Great experience! Very kind and engaging . I was very happy with my service. Another satisfied customer. More

by jasperpatterson27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Crystal in service
Report | Print
Oct 28, 2022 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

Helpful
October 28, 2022

I had my 2022 Elantra in for recall and the passenger seat belt was not working correctly when I got the car back. I had to make another appointment to fix the problem and sat there for 2 hours. The prob More

by EBCDH13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
PJ Smith
Report | Print
Oct 31, 2022 -

Family Hyundai responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Helpful
October 28, 2022

Jackie is AWESOME! ! This is my 6th car and hopefully I'll buy 6 more More

by DSMALLWOOD10
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaclyn Bobbitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Alcantar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 28, 2022 -

Family Hyundai responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Family Hyundai!

Helpful
October 28, 2022

I have leased cars with this dealer since 2016 and always they went out of their way to get me what I wanted More

by DIANNEDEKKER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Kratschmer
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Oct 28, 2022 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

Helpful
October 28, 2022

Service did not honor my coupon since it expired the day before. That day I received another coupon which was the exact same More

by EBASKE5252
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eric Kratschmer
Report | Print
Oct 31, 2022 -

Family Hyundai responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Helpful
October 28, 2022

They need more help. Over six weeks to get an oil change.they need to enlarge the service area. More

by HAWK.1954
Friendliness
Recommend Dealer
No
Employees Worked With
Michael Kratschmer
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 31, 2022 -

Family Hyundai responded

We're sorry to hear about your experience and would love to see if there is something we can come up with to turn it around for you. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Helpful
October 28, 2022

Anything I need from a dealership is taken care of. Matt is great in Service. We just bought a new Palisade. We love it! More

by MBABOVAC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt, Eric Kratschmer
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Oct 30, 2022 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Helpful
October 28, 2022

Everyone was so friendly,Mr. Mayweather went out of his way to accommodate us in the rain. Only one thing I have to say, this buying process takes forever the dealership need to More

by TATA1975
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mayweather Shorter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Mearns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lupo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Panici
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Oct 28, 2022 -

Family Hyundai responded

It's great to hear that Mayweather was so helpful to you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

Helpful
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