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Family Ford of Enfield - Service Center

Enfield, CT

4.6
1,382 Reviews

1,382 Reviews of Family Ford of Enfield - Service Center

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June 03, 2022

Best experience with buying a car. ...ever. After signing, they stil gave me new tires and brakes..that never happens with other dealers More

by timothy.chase2007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Suarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 02, 2022

Friendly good service no issues or complaints. Car done within specified time period. Will be back More

by DONNASNOWDON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2022

Family Ford personal are always pleasant and easy to deal with. I have been coming here for years More

by COURTC2
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2022

They were fantastic, they helped me with all my questions. They were so timely for getting my car service More

by KRIVACSKELLY3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Craven
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Suarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Tranghese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
William McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh VIOLETTE, Andrew Wright
May 25, 2022

Great job fixed my car in a timely manner great customer service the crew was very knowledgeable and helpful More

by Ivanjavierbaez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022

I Was very pleased that Family Ford of Enfield honored the estimated cost of the repair. More

by smileyville
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2022

We brought my daughters car in for service. We were charged 2300 for them to fix it and a few weeks later, the same issue was happening. We brought the car back and we were going to be charged More

by Angelamshea35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2022

While they did really good work it was like pulling teeth to get the service members to honor warranty agreement on my vehicle. My husband left very angry, with how he was treated. More

by Thetenguoni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keli Morin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
3.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
3.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2022

The service person said my card was decline, I called company and this wasn’t true. Lucky for me my checking account was able to cover the cost. More

by Souloutgreene@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022

My advisor was very courteous, and the car was ready when promised. I am satisfied with the work completed. More

by RICHCUPI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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