Family Ford of Enfield

I am completely satisfied with the service dept and have always received exceptional service. The service dept is one of the main reasons that I do business withe this dealer. ...sjk... always received exceptional service. The service dept is one of the main reasons that I do business withe this dealer. ...sjk... More

Even though I purchased this vehicle new at Crowley in New Britain, Steve and his service associates have performed all warrenty and scheduled maintenance to the highest level of my satisfaction. New Britain, Steve and his service associates have performed all warrenty and scheduled maintenance to the highest level of my satisfaction. More

You have a wonderful staff, they work hard to give you what you want. They don't try to sell you something that you don't want. They're very honest, friendly and considerate. They are a good team. They wo what you want. They don't try to sell you something that you don't want. They're very honest, friendly and considerate. They are a good team. They work very hard to give you what you want, this is our 5th vehicle from you , and we are very pleased with Family Ford! Keep up the good work! More

I am driving to FL and back and wanted the car completely checked, oil change, tire rotation, etc. I stopped in to make an appt and they took me right then. The car was thoroughly checked and I will make t checked, oil change, tire rotation, etc. I stopped in to make an appt and they took me right then. The car was thoroughly checked and I will make the drive with much ease of mind. I love my 2008 Escape and know the drive will be no problem.. More

I had received notification for a recall notice as well as follow up from this dealership directly. They were Very friendly and accomodating. I hae used other dealerships in MA and was not very satisfied as follow up from this dealership directly. They were Very friendly and accomodating. I hae used other dealerships in MA and was not very satisfied with the response or attitudes. I liked Enfield Ford and would return because of how we were treated. More

Everyone at Family Ford is always courteous and helpful whenever I visit. The staff is always professional, knowledgable and honest with estimates of work to be done. Best Regards, Joe Sandone whenever I visit. The staff is always professional, knowledgable and honest with estimates of work to be done. Best Regards, Joe Sandone More

My service need was promptly addressed at a drop in visit with a very qualified technician who diagnosed the issue very quickly and the necessary parts were located in stock at the Dealership and promptly in with a very qualified technician who diagnosed the issue very quickly and the necessary parts were located in stock at the Dealership and promptly installed, tested and completed by the technician in minimal time. As is typical at this dealership I'm always treated with the utmost respect and courtesy making the experience a very positive one. More

We brought our Ford Escape in for service and a recall. We were very pleased with Greg's professionalism. Everyone in the service department seemed mature and professional. It was a good experience. We were very pleased with Greg's professionalism. Everyone in the service department seemed mature and professional. It was a good experience. More

The resent repair was great. I was not too pleased with he preveous visit. The tech could not find the problem, so a "recalibration " was done on the PCM?? The hundred and twenty or thirty dollars it cost he preveous visit. The tech could not find the problem, so a "recalibration " was done on the PCM?? The hundred and twenty or thirty dollars it cost seemed high for a guess at a problem, other than that, I think the service department does a good job. Ken Brown was extremely helpful and and kept me informed at every step of the repair. I will continue to use your repair facility for both of our vehicles. Regards, Al Fritze More

staff is knowledgeable,friendly, and the work was completed on time.Service adviser went over the report and informed me of my current point balance, etc. completed on time.Service adviser went over the report and informed me of my current point balance, etc. More