Family Ford of Enfield

This is the second time buying a new vehicle from this dealer and their reputation and customer service is great. They try to go the distance in makeing a deal. dealer and their reputation and customer service is great. They try to go the distance in makeing a deal. More

All of the staff have always been polite, friendly and customer oriented. Steve always talks to customers waiting for service as he passes through. We have bought 3 vehicles from this dealership and will customer oriented. Steve always talks to customers waiting for service as he passes through. We have bought 3 vehicles from this dealership and will continue to do so. More

Agnes took excellent care of me. Walked me through what needed to be done. I came in to have tires replaced. Agnes noticed I was scheduled to have my routing maintenance workup in 2 weeks and called to ask needed to be done. I came in to have tires replaced. Agnes noticed I was scheduled to have my routing maintenance workup in 2 weeks and called to ask if I wanted to have it all done at once. Great idea and really helpful. Great attitude, warm & friendly and do great work. Excellent service overall!!!! More

I advised the service person twice and once on line about a possible stone in my driver side rear rotor. After service I was informed they couldn't find anything in the FRONT passenger side rotor. Just letti a possible stone in my driver side rear rotor. After service I was informed they couldn't find anything in the FRONT passenger side rotor. Just letting you know. More

A good place for service. The people treat you as if your one of them. I always walk away from there feel very please with the service one of them. I always walk away from there feel very please with the service More

I am completely satisfied with the service dept and have always received exceptional service. The service dept is one of the main reasons that I do business withe this dealer. ...sjk... always received exceptional service. The service dept is one of the main reasons that I do business withe this dealer. ...sjk... More

Even though I purchased this vehicle new at Crowley in New Britain, Steve and his service associates have performed all warrenty and scheduled maintenance to the highest level of my satisfaction. New Britain, Steve and his service associates have performed all warrenty and scheduled maintenance to the highest level of my satisfaction. More

You have a wonderful staff, they work hard to give you what you want. They don't try to sell you something that you don't want. They're very honest, friendly and considerate. They are a good team. They wo what you want. They don't try to sell you something that you don't want. They're very honest, friendly and considerate. They are a good team. They work very hard to give you what you want, this is our 5th vehicle from you , and we are very pleased with Family Ford! Keep up the good work! More

I am driving to FL and back and wanted the car completely checked, oil change, tire rotation, etc. I stopped in to make an appt and they took me right then. The car was thoroughly checked and I will make t checked, oil change, tire rotation, etc. I stopped in to make an appt and they took me right then. The car was thoroughly checked and I will make the drive with much ease of mind. I love my 2008 Escape and know the drive will be no problem.. More

I had received notification for a recall notice as well as follow up from this dealership directly. They were Very friendly and accomodating. I hae used other dealerships in MA and was not very satisfied as follow up from this dealership directly. They were Very friendly and accomodating. I hae used other dealerships in MA and was not very satisfied with the response or attitudes. I liked Enfield Ford and would return because of how we were treated. More