Family Ford of Enfield

Service The female is always friendly and helpful. The man that wears glasses ignores the customers or greets you when you enter the service department. He is The female is always friendly and helpful. The man that wears glasses ignores the customers or greets you when you enter the service department. He is the first one that you see when you enter and doesn't even acknowledge you. The female always greets you. More

Bait and switch stopped in to look at vehicles, found a used truck that I liked. Asked sales person if I could look at it and the price of it. He came back out told m stopped in to look at vehicles, found a used truck that I liked. Asked sales person if I could look at it and the price of it. He came back out told me the price of it and I took it for a drive. I liked the truck, but when I came back with it he came right over to me as I parked it and said the price was 10,000.00 more then what he first told me. They were only willing to take off a small difference in the price. The owner was not around at this time to talk to. The salesperson just said you can try to talk to them but it will not get you anything. All he kept saying was it was a mistake.... what you don't make mistakes? I understand mistakes but I wonder if this was really a mistake, or just the old bait and switch. Since they did not even want to knock off to much in the price I say it was a bait and switch. I had talked to Gary first but he was busy when I asked a different sales person to look at truck. I did tell him I was working with Gary. I will not say this sales persons name but he was the one that told me the price. Gary was nice when I was talking to him. It is just a shame that they have a few bad people here that ruin the dealership. More

Efficient & Effective 5 stars! I have been going to Family Ford of Enfield for 8 years. They are always able to solve my problem and have even turned me away from making a 5 stars! I have been going to Family Ford of Enfield for 8 years. They are always able to solve my problem and have even turned me away from making an appointment when their assessment showed it wasn't needed. I trust their opinions and their service is affordable. I rely on them for all of my car's needs! More

F250 Oil change Easy to schedule, work done ahead of schedule, Greg does a great job in communicating and processing work. Thanks and see you for next visit. Easy to schedule, work done ahead of schedule, Greg does a great job in communicating and processing work. Thanks and see you for next visit. More

Greg's Approach This is the second dealing we have had with Greg Larouche and I deal with him for soft approach and for going above and beyond to help and satisfy us. This is the second dealing we have had with Greg Larouche and I deal with him for soft approach and for going above and beyond to help and satisfy us. More

Great communication Great service good communication easy loaner car timely service. Would recommend to anyone. Agnes was a pleasure to work with. Kept me informed throug Great service good communication easy loaner car timely service. Would recommend to anyone. Agnes was a pleasure to work with. Kept me informed throughout service More

Outstanding I purchased a 2017 Explorer from Family Ford. Everyone was extremely helpful. I did not feel pressured in any way. My sales person Walt Drenzek was e I purchased a 2017 Explorer from Family Ford. Everyone was extremely helpful. I did not feel pressured in any way. My sales person Walt Drenzek was exceptional. I have never experienced this level of customer service at any dealership that I have purchased a vehicle from in the past. Walt continues to provide outstanding customer service even after the sale. I highly recommend Walt. Frank More

The best car/truck buying experience I've ever had. The salesman Jack O. Fino focused on the truck I was looking for and found it despite the fact that it's the end of the model year. He clearly and th The salesman Jack O. Fino focused on the truck I was looking for and found it despite the fact that it's the end of the model year. He clearly and thoroughly answered all of my questions, moved the process along quickly and efficiently and fully demonstrated my new F-150's features and operation upon delivery. Even a representative of my insurance company (USAA) was impressed with Jack's knowledge and efficiency. I was also impressed with the knowledge, efficiency and positive attitude of the other Family Ford employees involved including Donna Archanbault who did the paperwork, Ken Brown who coordinated the installation off a bed liner and Gary Craven who facilitated my first responder initiative. More

Customer Focused This is the second truck i purchased from Family Ford. My experience both times has been great! I will recommend Family Ford to anyone I know, to giv This is the second truck i purchased from Family Ford. My experience both times has been great! I will recommend Family Ford to anyone I know, to give them the same great experience in buying a truck as I have! Thanks Walt and Family Ford. More

Fast & Friendly While traveling from PA to CT I had a flat tire and brought my car to the dealership. Service was friendly, fast, informative, and I told my CT family While traveling from PA to CT I had a flat tire and brought my car to the dealership. Service was friendly, fast, informative, and I told my CT family what a positive experience I had at your dealership. Greg was terrific to work with! More