Fallon Ford-Toyota

Letter to GM at Fallon Auto Mall, Fallon NV We are Letter to GM at Fallon Auto Mall, Fallon NV We are writing to express our deepest appreciation to your service department, in particular Becky and Letter to GM at Fallon Auto Mall, Fallon NV We are writing to express our deepest appreciation to your service department, in particular Becky and Jorge, who assisted us when our 6.0 F250 broke down. Our pickup had been in the shop for four days in Henderson, NV prior to it breaking down on Saturday of Memorial weekend. We had to have our truck and fifth wheel towed into Hawthorne and stay until the holiday weekend passed. On Tuesday, we had to have our truck towed from Hawthorne to Fallon to your shop. We called and spoke with Becky in your service department early on Tuesday and she assured us we would be taken care of upon arrival to your facility. She was very pleasant to deal with and made us comfortable while she waited for Jorge to diagnose the problem. Once she had the information, she presented it to us in a very understandable way and explained that we would need to leave the vehicle overnight, but assured us they had the part needed (a high pressure oil pump) and it would be installed within eight hours and we would be back on the road by mid-day on Wednesday. Unfortunately, your stock oil pump failed and they had to order a new one. Becky called to explain and apologized for the delay, but assured us they would have the part the next day and would have it completed by end of business on Thursday. Jorge worked diligently and had the truck repaired on schedule as promised. We picked the truck up and found it to be fully repaired and even washed for us. What service! Becky finished all of the paperwork and even went the extra mile by submitting all of the documents to Ford for warranty coverage, including the rental car expense. Additionally, she agreed to see that the car was returned to Enterprise for us. She also offered to submit the towing invoices for us as we did not have access to a fax machine at our RV Park. This was an extra effort and we really appreciate her offering to assist us in this way. Everyone we came into contact with at your dealership was friendly, professional and really cared about meeting our needs. This is rare nowadays. They should be commended for their excellent customer service. As I indicated previously, Becky and Jorge went above the call of duty in our opinions and although we are from Oregon, we look forward to visiting your dealership when we are traveling to our winter destination in Nevada should our truck need servicing in the future. Thank you for employing such great people. It makes working through a difficult situation so much more pleasant. Jeff and Debi Watson Hermiston, OR More

I went looking for a new ford truck. Fallon auto mall had the one that I liked. They gave me a good deal and I bought the truck I wanted had the one that I liked. They gave me a good deal and I bought the truck I wanted More

This is my second vehicle with this dealer and as the first time everything was a 10. They all worked very hard to complete the task at hand. Thanks to all Ron McClary first time everything was a 10. They all worked very hard to complete the task at hand. Thanks to all Ron McClary More

Thank you guys. This is my third vehicle from fallon. Looked at a few cars and liked a few of them. Sales wasnt like a bunch of vultures i had to go an ask for assistance. Just what i like! Looked at a few cars and liked a few of them. Sales wasnt like a bunch of vultures i had to go an ask for assistance. Just what i like! More

Fallon Auto Mall actually made purchasing our new Ford F350 King Ranch a relaxing, easy, and fast experience. From the moment we entered we were greeted and felt like were we already a part of their fami F350 King Ranch a relaxing, easy, and fast experience. From the moment we entered we were greeted and felt like were we already a part of their family. Our salesman, Greg, listened to our needs and showed us exactly what we needed. Don, the finance manager, treated us fairly and with respect. Tim, the general manager, was off that day but made a point of coming in to meet us. Wow, pinch me, I must be dreaming! We have never purchased a car or truck without the typical car sales games. We highly recommend Fallon Auto Mall. Fallon Auto Mall -- They do it all! More

I have known Spencer for a very long time and I trust him. The deal was fair, easy and I couldn't be happier. Everyone including the Finance department is top notch. You service department is awesome him. The deal was fair, easy and I couldn't be happier. Everyone including the Finance department is top notch. You service department is awesome as well. I traded in a 2008 Explorer Sport-trac and it has been serviced at Fallon Auto Mall since it;s very first service. Why would I go anywhere else? I was in the auto finance business for a VERY long time and I know a good dealer. Fallon Auto Mall fits that bill. I would recommend them to anyone looking for a great place to buy a Ford! Spencer and Joe are the best!! More

Excellent all around, all of the staff I interacted with were more the willing to work with my situation. Rod was especially helpfully; he was constantly asking the powers that be, "What about this?” It w were more the willing to work with my situation. Rod was especially helpfully; he was constantly asking the powers that be, "What about this?” It was that persistent can do attitude that enabled me to purchase not only the truck I need but one I'm going to enjoy for years to come. More

This was the most relaxing truck buying experience I've ever had. Rod (Allen) was very helpful and answered all my questions in addition to showing me how to use the new menus and features. There were no ever had. Rod (Allen) was very helpful and answered all my questions in addition to showing me how to use the new menus and features. There were no hassles on price or interest rates and I was not pushed into buying any add-ons. Overall a nice experience, and I would definitely consider buying from Fallon Auto Mall again. More

the reason I like this dealership is they gave me a great price on my ideal truck. I liked the trained sales staff, they were no pressure, and felt like I could just walk away at any time without a hassle. price on my ideal truck. I liked the trained sales staff, they were no pressure, and felt like I could just walk away at any time without a hassle. More

What a great experience buying a vehicle!!! Phill Kowalski did an exceptional job finding my husband and I exactly what we wanted! He helped us every step of the way and went out of his way to make u Kowalski did an exceptional job finding my husband and I exactly what we wanted! He helped us every step of the way and went out of his way to make us comfortable from the moment we walked on the lot to the moment we drove away in our new vehicle. Phill was very friendly and did not make us feel like we were just another sale! I will be referring him to all my friends and family, as our experience purchasing a vehicle, is how everyone's experience should be! More