Fallon Ford-Toyota

Horrible communication They forgot to order a part which made me reschedule and wait longer.They did not call before and after job was done with my car They forgot to order a part which made me reschedule and wait longer.They did not call before and after job was done with my car More

Comfortable Small town attitude with an easy style. My wife and I enjoyed the youth that sustain the business. We also admired their knowledge and helpfulness. Small town attitude with an easy style. My wife and I enjoyed the youth that sustain the business. We also admired their knowledge and helpfulness. More

Great service! I've dealt with a few dealerships and Fallon Ford Toyota is by far the best. The service dept. staff is always courteous and Jaquelin always makes it I've dealt with a few dealerships and Fallon Ford Toyota is by far the best. The service dept. staff is always courteous and Jaquelin always makes it happen for us. Thanks for making the experience painless! More

Service dept at Fallon Ford My service advisor (Jacqueline) was extremely helpful and made sure my vehicle was repaired on time. Which took jumping through some hoops to get the My service advisor (Jacqueline) was extremely helpful and made sure my vehicle was repaired on time. Which took jumping through some hoops to get the part and then installing at the last minute. But saved the day More

Consistently Bad Charged me for recall work so they could be paid twice. Has always had poor service. Argues when called on it. Thought new name and service look would Charged me for recall work so they could be paid twice. Has always had poor service. Argues when called on it. Thought new name and service look would change things. Same old Auto Mall unfortunately. Was told service mgr would call, they never did. More

PD 800 Brakes 1 yr or 12,00 mi guarantee at 5 thou, NO guar I have always used Ford in CA, , needed brake service, breaks were squealing, PD the required 800.00 service fee, it took them two full days, I sat I have always used Ford in CA, , needed brake service, breaks were squealing, PD the required 800.00 service fee, it took them two full days, I sat there and waited since home was 25 miles away and they do not have courtesy drive home service.i was told it was ok to drive home and come back the next day. Brake work had a one year and /or 12,000 mile guarantee, at 5,000 mi. breaks started to squeal, I had also been bed ridden so the vehicle had not been driven for a few months, just Dr visits , when I called Fallon the lady on the phone said I'm the new manager here ,you would have to pay for new brake service, and after paying initial $120, veh inspection, what about the 12,000 mile quarantee, NOT according to her, the year had expired. She was actually loud and rude, I mentioned another associate had already called me, we she tore the coworker down Once again emphasizing her power as manager, so it was disappointing, because they are a franchised company, No other Ford company would see me for my brakes unless I paid another 800 or 1000, according to her. More

Used mustang I am so glad we took the time to go to Fallon and test drive a used mustang the staff there Jessica and Spencer were real pleasure to deal with, nego I am so glad we took the time to go to Fallon and test drive a used mustang the staff there Jessica and Spencer were real pleasure to deal with, negotiations for price was easy and didn’t take all day. The car was not ready to be sold but they cleaned it up really nice and delivered it to me In Sparks. I would suggest everybody should take the time to drive to Fallon. More

Fallon Is Number One Had a great car buying experience at Fallon Ford Toyota, would highly recommend this dealership to anyone. All the employees are very friendly and pro Had a great car buying experience at Fallon Ford Toyota, would highly recommend this dealership to anyone. All the employees are very friendly and professional. More

Sales experience worth the drive Ordered my new Ford Raptor from Fallon Ford-Toyota, even though I live in Reno 60 miles away with multiple other Ford dealers closer to me. Ultimatel Ordered my new Ford Raptor from Fallon Ford-Toyota, even though I live in Reno 60 miles away with multiple other Ford dealers closer to me. Ultimately it came down to treatment and the experience, and Marcos was very knowledgeable, fun to work with and treated my wife and I with the utmost respect. The sales managers made me the deal I wanted, and now my truck is on the way! Can’t say enough great things about this store! More

Warrantee work repair . I brought my ford in to Fallon Ford for service work and found that western slope ford in Colorado did not repair my vehicle correctly as they did a I brought my ford in to Fallon Ford for service work and found that western slope ford in Colorado did not repair my vehicle correctly as they did a poor job on fixing the wiring So I was told by Jacqueline service writer that this would be warranty work so I called Western slope Ford to tell them that the repairs they did were insufficient. It took 8 days for Fallon ford to fix my truck after multiple times of trying to get a hold of Jacqueline and promises that she will call me right back I filed a complaint with ford motor company she was not happy about those so I get a phone call saying that I owe $418 for the work western slope ford was going to pay for this work till she told them that it was not the same repair cause she was upset that I filed a complaint I would not use the dealership as they are not honest. Again these service writers have no idea what they are doing. Also I’m have signs made to be put on all my Vehicles if you would like one for yours I’d be more and happy to pay for it signs will state that Fallon ford are liars. More