Fallon Ford-Toyota

Air bag recall problem While installing passenger side airbag on my 07 Shelby GT, they gouged my dash. At the dealership I showed the service advisor who then showed the sho While installing passenger side airbag on my 07 Shelby GT, they gouged my dash. At the dealership I showed the service advisor who then showed the shop foreman who said they would order a new knee bolster. I was informed the part wasn’t available and since then I tried calling to find out what the resolution would be. The service advisor texted me on her personal phone didn’t call me, so I asked again what the resolution would be and haven’t heard back for months. I’m very disappointed that after just a few days I’ve been forgotten. It should be their business model to at least stay in touch with a customer if their is an issue no matter how small. As of now I wouldn’t recommend Fallon Ford unless the rectify the situation. More

Excellent company very friendly people really quick on getting the car out I just like their Attitude toward people they have a great assortment of cars the place is k very friendly people really quick on getting the car out I just like their Attitude toward people they have a great assortment of cars the place is kept up really clean More

Efficient and friendly. My family and I have been purchasing vehicles from Fallon Ford Toyota for 40 years. That’s the only place we go. They treat us well there are knowledg My family and I have been purchasing vehicles from Fallon Ford Toyota for 40 years. That’s the only place we go. They treat us well there are knowledgeable and friendly and it’s always a good experience More

Horrible communication They forgot to order a part which made me reschedule and wait longer.They did not call before and after job was done with my car They forgot to order a part which made me reschedule and wait longer.They did not call before and after job was done with my car More

Comfortable Small town attitude with an easy style. My wife and I enjoyed the youth that sustain the business. We also admired their knowledge and helpfulness. Small town attitude with an easy style. My wife and I enjoyed the youth that sustain the business. We also admired their knowledge and helpfulness. More

Great service! I've dealt with a few dealerships and Fallon Ford Toyota is by far the best. The service dept. staff is always courteous and Jaquelin always makes it I've dealt with a few dealerships and Fallon Ford Toyota is by far the best. The service dept. staff is always courteous and Jaquelin always makes it happen for us. Thanks for making the experience painless! More

Service dept at Fallon Ford My service advisor (Jacqueline) was extremely helpful and made sure my vehicle was repaired on time. Which took jumping through some hoops to get the My service advisor (Jacqueline) was extremely helpful and made sure my vehicle was repaired on time. Which took jumping through some hoops to get the part and then installing at the last minute. But saved the day More

Consistently Bad Charged me for recall work so they could be paid twice. Has always had poor service. Argues when called on it. Thought new name and service look would Charged me for recall work so they could be paid twice. Has always had poor service. Argues when called on it. Thought new name and service look would change things. Same old Auto Mall unfortunately. Was told service mgr would call, they never did. More

PD 800 Brakes 1 yr or 12,00 mi guarantee at 5 thou, NO guar I have always used Ford in CA, , needed brake service, breaks were squealing, PD the required 800.00 service fee, it took them two full days, I sat I have always used Ford in CA, , needed brake service, breaks were squealing, PD the required 800.00 service fee, it took them two full days, I sat there and waited since home was 25 miles away and they do not have courtesy drive home service.i was told it was ok to drive home and come back the next day. Brake work had a one year and /or 12,000 mile guarantee, at 5,000 mi. breaks started to squeal, I had also been bed ridden so the vehicle had not been driven for a few months, just Dr visits , when I called Fallon the lady on the phone said I'm the new manager here ,you would have to pay for new brake service, and after paying initial $120, veh inspection, what about the 12,000 mile quarantee, NOT according to her, the year had expired. She was actually loud and rude, I mentioned another associate had already called me, we she tore the coworker down Once again emphasizing her power as manager, so it was disappointing, because they are a franchised company, No other Ford company would see me for my brakes unless I paid another 800 or 1000, according to her. More

Used mustang I am so glad we took the time to go to Fallon and test drive a used mustang the staff there Jessica and Spencer were real pleasure to deal with, nego I am so glad we took the time to go to Fallon and test drive a used mustang the staff there Jessica and Spencer were real pleasure to deal with, negotiations for price was easy and didn’t take all day. The car was not ready to be sold but they cleaned it up really nice and delivered it to me In Sparks. I would suggest everybody should take the time to drive to Fallon. More