Fallon Ford-Toyota

Friendly, fast, professional. They got us right in and did a great job. Very pleased with the timeframe to schedule the work, the expertise of their service dept., and courtesy of staff. did a great job. Very pleased with the timeframe to schedule the work, the expertise of their service dept., and courtesy of staff. More

Very Bad Service I took my 2014 Ford Focus to Fallon Ford to have a "Known" transmission issue resolved. I had a letter from the Ford Motor Company informing me the wa I took my 2014 Ford Focus to Fallon Ford to have a "Known" transmission issue resolved. I had a letter from the Ford Motor Company informing me the warranty had been extended on the "Defective Clutch" on the automatic transmission. I arrived for my 9:30 a.m appointment and was told it may take a good part of the day. I settled in and waited. After 4:00 p.m. they informed me the defective part did Not meet the requirement to be replaced and charged me $114.00. I had previously taken the same car to a dealership in the state of Washington for the same issue and they replaced the defective clutch without any issues and told me it was a known issue and to bring it back if the problem returned. Unfortunately, when the problem recurred, I was no longer living in Washington. Long story short, Ford put these defective clutches in thousands of cars and now they and their dealerships don't want to make it good. I will never purchase another Ford product and I most definitely will never return to Fallon Ford; not even to have the air pressure in my tires checked. Finally, Sarah McQueen was the service adviser I dealt with, and while I was hopeful, her demeanor and statements upon my arrival gave me the impression they had no intention of replacing the defective clutch. David Neville More

I have purchased all of my vehicles from this dealership as they have always been very helpful and friendly in every way.Thier Service department has always been very good and has done quality work. as they have always been very helpful and friendly in every way.Thier Service department has always been very good and has done quality work. More

I brought my car in from Winnemucca to have a service recall done on my airbags, it took four hours which pretty much took up my entire day, but the Great service and beautiful customer lounge to wait in recall done on my airbags, it took four hours which pretty much took up my entire day, but the Great service and beautiful customer lounge to wait in, Made a long a pleasant day. Would go back for future services. More

Was not an all day event in and out within a couple of hours from test drive to final signature. Service is great calm atmosphere no pressure. Will buy from again and will highly recommend hours from test drive to final signature. Service is great calm atmosphere no pressure. Will buy from again and will highly recommend More

Small town lazy people,won't do anything up and above normal to get parts in to repair car,had it a month.. Lousy service... normal to get parts in to repair car,had it a month.. Lousy service... More

Sales We were treated by professionals Sharon Dotson and Alex Valde. It was an easy and enjoyable purchase. Ms Dotson ways excellent all the way thru this We were treated by professionals Sharon Dotson and Alex Valde. It was an easy and enjoyable purchase. Ms Dotson ways excellent all the way thru this procedure. More

Courteous and excellent service We were welcomed timely and courteously. Very nice salesman with no hard sale tactics. Very nice finance manager. All our questions and concerns were We were welcomed timely and courteously. Very nice salesman with no hard sale tactics. Very nice finance manager. All our questions and concerns were answered. Would recommend to all. More

Very easy, no pressure Reached out through email, quick response. Felt like I recieved a good price. Showed up for a test drive. Everyone was very pleasant, price as expecte Reached out through email, quick response. Felt like I recieved a good price. Showed up for a test drive. Everyone was very pleasant, price as expected, no high pressure for additional add ins. No problem going back. More

Fallon Ford Service Dept. Great service dept!. Frriendly staff. No problem scheduling routine maintenance on short notice. Car was finished at promised time. I loved the conven Great service dept!. Frriendly staff. No problem scheduling routine maintenance on short notice. Car was finished at promised time. I loved the convenience. I service our other Ford at this same place and I will return in the future! More