Falcone Volkswagen Subaru & Saab - Service Center

Falcone TOPS in Sales and Service I leased my third consecutive VW Jetta several months ago and I've had the good fortune to work with Tiffany Compton on the past two occasions. THIS W I leased my third consecutive VW Jetta several months ago and I've had the good fortune to work with Tiffany Compton on the past two occasions. THIS WOMAN KNOWS VOLKSWAGONS. I feel like Tiffany bent over backwards to help me decide what I wanted and needed in a car this time because I was sort of leaning towards a Subaru this time. She gave me the pros and cons of the three VW models and the two Subaru models I was considering and then we walked through my finance options. When all was said and done I decided to lease a 2019 VW Jetta R-series and I love it! RE: service - I've always been treated with respect when I've had to bring my car in for service and I very much appreciate the service staff's outgoing and friendly manners. Just recently my Jetta was swallowed up by a pothole that left me with a flat rear tire. I spoke with John Clark by phone, he told me when the tire would be in (had to be ordered) and set up an appointment right away for me to pick it up. I feel like I hardly sat down in the business center before my car was ready to go again. John was friendly and engaging and he seems genuinely happy at his job. That is always great to see. Trust me, you will be treated with much more respect at Falcone than you will at Tom Wood VW/Subaru (where I went first, ten years ago), especially if you are a solo older woman. I can say with confidence I am a Falcone customer for life. More

Great Service Department Have worked with Steve H for years. Thank you for taking care of us when our Saab require service. Enjoyed meeting John this time around. Excellent fr Have worked with Steve H for years. Thank you for taking care of us when our Saab require service. Enjoyed meeting John this time around. Excellent friendly service with great communication and feedback while I waited for the work to be done. More

Check engine light becomes problem child. I took my 5 year old 65,000 forester in for a check engine light. Due to being busy and not having an appointment they were able to squeeze me in and I took my 5 year old 65,000 forester in for a check engine light. Due to being busy and not having an appointment they were able to squeeze me in and fix it. When I picked my vehicle up I head home only to have an issue, I immediately turned around and dropped it back off. I told them what happened they took a few days and went through it with a fine tooth comb. When I got it back they meet and exceeded every request I had. My vehicle has had all scheduled service performed by them and they will still be the only place I take my vehicle for service and repair. More

Exceeds Expectations Brought in my 2018 Atlas for a routine check up. Process was smooth and very easy. Everything was done as promised and on time. The service representa Brought in my 2018 Atlas for a routine check up. Process was smooth and very easy. Everything was done as promised and on time. The service representative, Steve, met me when I arrived. He reviewed and confirmed the services I had expressed I needed and let me know exactly what I should expect. The car was finished ahead of the time that was anticipated. Pick up was smooth and again, Steve explained exactly what was done and let me know no other issues were found. Great experience, great staff and great Dealership! More

Helpful service. Steve worked very hard to find a solution for my situation. He helped me to make the right choices for my car. As usual, everyone there were so friend Steve worked very hard to find a solution for my situation. He helped me to make the right choices for my car. As usual, everyone there were so friendly and helpful. Thank you Steve and Falcone. Sincerely, Arthur More

Outstanding Dealership! I own two cars from Falcone Subaru and completely love the dealership. It always exceeds my expectations for quality, kindness, and ease of doing busi I own two cars from Falcone Subaru and completely love the dealership. It always exceeds my expectations for quality, kindness, and ease of doing business. Other dealerships could learn a lot from the Flacone approach. More

Great service, nice people! I called on Tuesday evening about an engine misfire in my Passat with 230,000+ miles on it...Steve said he would try to have someone take a look a I called on Tuesday evening about an engine misfire in my Passat with 230,000+ miles on it...Steve said he would try to have someone take a look at the issue on Wednesday. I dropped off the car on Wednesday morning...it turned out to be a fairly simple fix (new dipstick) and the car was ready to go by 3 PM on Wednesday. I really appreciate the quick service and the friendliness of the staff at Falcone. Thanks. More

Quick and good customer service I called this dealership to get new tires on my sons car. I got a timely response and was able to schedule an appointment easily. The service was pr I called this dealership to get new tires on my sons car. I got a timely response and was able to schedule an appointment easily. The service was prompt and the price was right. Would definitely recommend. More

A good alignment Had flat in Tennessee and had to replace all four tires to get home. I had the local tire store install four new tires and asked if they could do a 4- Had flat in Tennessee and had to replace all four tires to get home. I had the local tire store install four new tires and asked if they could do a 4-wheel alignment, they said yes. I had them do the work and they charged me for the alignment, but then told me they could not get the wheels aligned...that something must be worn. Drove home and then took the car to Falcone and they aligned the 4-wheels without a problem and said the car way fine. More

Great Dealership! Start to finish this was a very pleasant and effortless experience for me. Falcone offered me far superior service over what I experienced at Tom Wood Start to finish this was a very pleasant and effortless experience for me. Falcone offered me far superior service over what I experienced at Tom Wood Volkswagen where I purchased my vehicle. I wish that I had purchased it from Falcone. I will definitely return for my future servicing needs. My service advisor, John Clark, was awesome! Thank you, Falcone. I'll see you again soon. More