Falcone Volkswagen Subaru & Saab - Service Center

Total satisfaction...again! I brought my 2015 CrossTrek in for routine maintenance & to correct a recall issue. Every aspect of my visit was pleasant & efficient. It was a plus g I brought my 2015 CrossTrek in for routine maintenance & to correct a recall issue. Every aspect of my visit was pleasant & efficient. It was a plus getting a complimentary car wash too. I have no complaints at all, & would be happy to refer others to Falcone. I have already done so in the past. More

Air conditioner malfunction, leaking tire, and brake switch Ryan was extremely pleasant and helpful even in the midst of my frustration. I really appreciate the special care he provided to ensure that my Cros Ryan was extremely pleasant and helpful even in the midst of my frustration. I really appreciate the special care he provided to ensure that my Crosstrek was serviced in a timely manner. I most appreciate that much of the service was done under warranty - the compressor on the air conditioner went out on a car only 5 years old. I really appreciate that Subaru will cover this repair. What great customer service, great dealership, great product! I will highly recommend Falcone as a dealer who really does care about customer service and satisfaction. More

Very pleased with overall work and service team I brought my daughters Jetta in for a checkup and Oil Change. Steve at the Service Desk was very helpful. I was given very helpful info on what was ne I brought my daughters Jetta in for a checkup and Oil Change. Steve at the Service Desk was very helpful. I was given very helpful info on what was needed and what could be held off on including the cost. I appreciate the info being provided without any attempts to push me to move forward with things that could wait or were not physically relevant to the safe operation of the vehicle. More

Quick action on safety recall I recently received a warranty recall notice from Volkswagen for my 2017 Golf. I immediately called Falcone, where I bought the car, to schedule a ser I recently received a warranty recall notice from Volkswagen for my 2017 Golf. I immediately called Falcone, where I bought the car, to schedule a service appointment. I anticipated that I would have to wait a while for the correct parts to be in stock. To my surprise, the dealer knew the needed parts would be arriving in a few days and scheduled my appointment for the following Monday. When I got to the service department they were prepared for me. The technician completed the work in about an hour and then gave the car a complementary wash. Having the parts in stock and doing the work quickly removed any anxiety I might have had about a potentially dangerous failure in a long upcoming trip. More

SO very helpful! We don't even live in Indianapolis. We have a new Crosstrek and were on our way from Arkansas to Ohio. My phone would not pair to the car. Gene cam We don't even live in Indianapolis. We have a new Crosstrek and were on our way from Arkansas to Ohio. My phone would not pair to the car. Gene came right out, figured out my flip phone, and we were back in business! Thank you SO much for helping us! Diane O Border Springdale, AR More

Falcone Expertise! This is a brand new car as of July 2019. My husband and I have bought (3) cars from Falcone and you have never let us down. I feel fortunate to only t This is a brand new car as of July 2019. My husband and I have bought (3) cars from Falcone and you have never let us down. I feel fortunate to only take my car in for tune-ups and never had to visit the body shop except one time. So, to my dismay I'm in a rest stop in Pennsylvania in my shiny new car during 70+ MPH winds and my door bangs into the car next to me--I could have cried. My husband didn't want our insurance rates to increase and fix the car. But I told him this car isn't even 12 months old and I cannot stare at that dent every morning. We have got to get it to the body shop--push came to shove and I got my way! what was more impressive to me is you all took care of it in one weeks time so that I didn't have to drive that ridiculous rental for more than 5 days--thanks for that! Thanks to Missy and all the good people at Falcone Body shop. You really take care of us! More

Loaner Vehicle I purchased the Appearance Guard package for my 2019 Crosstrek. Since I live 50 miles from Indpls., Steve Lloyd made sure I had a loaner and let me k I purchased the Appearance Guard package for my 2019 Crosstrek. Since I live 50 miles from Indpls., Steve Lloyd made sure I had a loaner and let me know when my car was done. He is the BEST!! More

Customer Service is the Best in Indianapolis! 2014 Subaru Outback was brought in due to recall of passenger front airbag. All went very smoothly in Service and both of the Reps were very good, esp 2014 Subaru Outback was brought in due to recall of passenger front airbag. All went very smoothly in Service and both of the Reps were very good, especially at 7:00am! Estimated time from letter and I was out in an hour. Better than expected. I now live near the Keystone at the Crossing Fashion Mall; and make extra effort to come to Falcone Subaru instead of another dealer on the North side BECAUSE of your great Customer Service and Sales Team. Thank you. More

Best Dealership experience We have been going to Falcone for years...we even have our service maintenance done on our first Subaru here that we bought elsewhere and then purchas We have been going to Falcone for years...we even have our service maintenance done on our first Subaru here that we bought elsewhere and then purchased another one here at Falcone. We have dealt with Matt for years starting when we first came here for our service maintenance and Matt has always been very knowledgeable and polite and always goes the extra mile for you. I recommend this dealership and Matt very highly. More

Exemplary customer service My experience with Falcone Automotive has been outstanding from my initial, unscheduled visit. Gene Neal was thorough, professional and cordial in th My experience with Falcone Automotive has been outstanding from my initial, unscheduled visit. Gene Neal was thorough, professional and cordial in the purchase process. His responses to my follow-up questions have been expedient and detailed. The services advisers, Ryan and Tony, are efficient and polite. More