Faith's Toyota Ford

A little Faith goes a long way. Thanks to Fran I was able to get my first new Tacoma. Thanks Fran! People, I recommend purchasing your next vehicle from Faith’s Toyota/Ford. While y Thanks to Fran I was able to get my first new Tacoma. Thanks Fran! People, I recommend purchasing your next vehicle from Faith’s Toyota/Ford. While you’re there ask for Fran! More

I am very disappointed Faith's Toyota did not adhere to the agreement we had in support of my purchase of a used 2019 Toyota Camry. I purchased before the vehicle had been through the Faith Toyota service the agreement we had in support of my purchase of a used 2019 Toyota Camry. I purchased before the vehicle had been through the Faith Toyota service assessment so the obviously worn tires were still on the vehicle. Upon my purchase we had an agreement the tires would be replaced with OEM tires. Several days later when informed the vehicle was ready for delivery I asked Chris (Salesman) to confirm the tires were replaced with OEM tires. He told me the tires were Falken. I did not recognize this as and OEM and was concerned these were not OEM tires. So I proceeded to ask multiple questions requesting Chris provide information to confirm the Falken tires as OEM tires. When he could not answer my questions he got frustrated and hung up. After the conversation I did my own research using Toyotatirecenter.com (sponsored by Toyota) and found Falken tires are not OEM for the Camry. It was at this point I had serious concerns about the integrity of Toyota Faith Toyota. So I made the 2 hour drive (one way) from my house to the Faith Toyota dealership to get more info and prevent the potential of being ignored with a phone hang up. Chris changed the narrative to indicate the Falken tires met Toyota specifications for a tire. The Falken tire is much less expensive to purchase than the Toyota identified OEM tires (Bridgestone and Hancook). I know meeting specification does not mean the tire will have the performance of an OEM tire so I continued to challenge the lack of adherence to our agreement. Chris stated the situation was "take it or leave it" and he would accept my cancellation of the sale as he had other customers who had expressed interest to buy this car. And this position was endorsed by the Sales Manager. I took the car for a test drive to confirm there were no abnormal issues with vibration, alignment, etc. I found there were no such issues. It is clear as documented, the Falken tires will not have the same high level of handling performance as the OEM tires. However given the choice presented by Chris I begrudgingly moved forward with accepting delivery. I did not find this to be a good experience and I would caution future customers of integrity issues with Faith's Toyota. More

Everything was fine except that the service needed light was not reset. This is not the first time this has happened. Since I don't have the knowledge to correct this and live an hour away, I don't like l was not reset. This is not the first time this has happened. Since I don't have the knowledge to correct this and live an hour away, I don't like looking at this notice every time I get in the vehicle. More

service was great all around good job dealer is easy to work with would recommend them. work with would recommend them. More

I showed up they had me scheduled a different day. It was they’re mistake. They got me in still. They asked if I called ahead to make sure they’re was a rental available. I said I was not told to do It was they’re mistake. They got me in still. They asked if I called ahead to make sure they’re was a rental available. I said I was not told to do that. They’re mistake again. They got me a rental and I was on my way. So communication needs to be ALOT BETTER!!! More

I would give a negative stars review if I could, but they don't allow for that. They are the worst dealership I've ever dealt with. I had a finance manager yelling at me because THEY neglected to inform me don't allow for that. They are the worst dealership I've ever dealt with. I had a finance manager yelling at me because THEY neglected to inform me that there was additional paperwork to complete after I thought I padi off my vehicle in full. Then, they charged me an additional $300 to finish the transaction that THEY should have apprised me of. THEY SUCK! STAY AWAY from Faith's Toyota Ford!!!! Their personnel are condescending, rude and money grubbing pieces of "you-know-what!" More

Chris and all the staff are great people to with when buying a vehicle, would recommend them buying a vehicle, would recommend them More

Hands down, the best vehicle purchasing experience I have ever had the privilege of! I cannot say enough excellent things about Casey Bonas, my sales representative, and my finance manager, Colby Bonnette. C ever had the privilege of! I cannot say enough excellent things about Casey Bonas, my sales representative, and my finance manager, Colby Bonnette. Casey delivered excellent customer service, listened to what I really needed, and advocated for me every step of the way. He always took the time to take my calls, text messages, and emails. I received a response almost immediately every time! Then there is Colby. Excellent finance manager. Clearly knows his job well. He was very detailed in his explanation of each form with me and didn't speak fast like a lot of others do. I did not feel rushed or confused or hesitant about signing anything. Colby fought hard with the banks to get me a good deal and get my payment where I needed it. I would say the Faith Toyota is the place to get your next vehicle and that dealership should count themselves lucky to have Colby and Casey on their staff. I have never seen two individuals represent their employer so well. They were kind, friendly, knowledgeable, efficient, and organized, and delivered a fantastic product! I can't thank you two enough!!!! More

This was the easiest and quickest car buying experience I have ever had! My sales rep, Sara, was great! They made car shopping fun! have ever had! My sales rep, Sara, was great! They made car shopping fun! More