Fairway Ford - Service Center

I had bought a truck from them I had a really great experience and fast process. The truck had some problems they did not hesitate to fix it. I live two hours away and the truck could not be driven dow experience and fast process. The truck had some problems they did not hesitate to fix it. I live two hours away and the truck could not be driven down their so they found a way to get it down their and loaned me a truck till mine was done. If I ever need another truck it will be the first place I will go. Told all my family and friends to go their. More

Flawless Service! Ray and Matt who works in the service department went above and beyond to get my truck diagnosed and fixed before an important trip. The quality of th Ray and Matt who works in the service department went above and beyond to get my truck diagnosed and fixed before an important trip. The quality of the work was outstanding and they kept in constant contact with me throughout the process (even if I was a little annoying). Don’t hesitate to bring your vehicle to these guys even if you didn’t buy it from them. More

Issue resolved I live 300 miles away, but found myself contacting the dealership about a communications issue with my 95 year old mother who had left her car for ser I live 300 miles away, but found myself contacting the dealership about a communications issue with my 95 year old mother who had left her car for servicing. She was reluctant to call due to a vocal problem, so I contacted the general manager, Eric Clarke, via long distance. He was most concerned that there should be total customer satisfaction and consideration, and he proceeded to assure me he would look into the matter and resolve it. He also said he would call my mother as well as getting back to me. In no time at all, he did exactly what he promised and both my mother and I are extremely pleased with the results. He was both professional and compassionate, and I know she will return to Fairway as a result. My advice to anyone who has an issue is to let them know - they can't fix things if they aren't aware of a problem. Sincerest thanks to Mr. Clarke and Fairway Ford for their efforts. More

Thank you! My experience at your service department was above and beyond my expectations. Thank you so very much for your kindness and great service. I'm used My experience at your service department was above and beyond my expectations. Thank you so very much for your kindness and great service. I'm used to being ignored and given an attitude when getting an oil change. Because of that, I decided to try Fairway Ford. I was pleasantly surprised. Keep up the good work. I'll be back for my next oil change AND I'll tell everyone how great you are! More

Bad Brake Job In dec of 2013 I had my brakes serviced here. 500.00 and told what a bargain it was because I was a senior citizen. I was told by another dealer tha In dec of 2013 I had my brakes serviced here. 500.00 and told what a bargain it was because I was a senior citizen. I was told by another dealer that the rear brakes were bad, rotors & pads less than 8 months later. When I called Fairway Ford service and told them, they said to get them fixed at that dealer. So much for there 24month guarantee. This dealership is terrible for public relations and service. The other dealer replaced the rotors & pads free. More

Bad customer service/attitude in parts. Short story: Terrible customer service from Kevin the egomaniac in parts. Long story: saw the grille I needed for my superduty on Fairway's ebay for $ Short story: Terrible customer service from Kevin the egomaniac in parts. Long story: saw the grille I needed for my superduty on Fairway's ebay for $389. Called Fairway was very polite, got quoted 5 something, asked to speak to internet parts guy and was told no problem we will match the internet, c'mon in. Upon arriving at Fairway I indicated to Kevin that I would like to take a look at the part before paying. Kevin became irritated when I told him I was planning on using the chrome surround with my king ranch insert and argued with me that it is not a 2 piece design when indeed it is. He told me twice "I have enough business, go to Donnell and pay 5 something" and further when on to tell me that he is "sick and tired of customers attitudes" and that I was welcome to take up his attitude problem with the owner because "he [the owner] knows how much money I make this company and won't care to lose you as a customer". So I said sure, lemme speak with the owner. He smugly replied that the owner is on vacation. Ahhh, yes, very convenient- while the cat's away, the mice will play. No wonder he was so quick to be so rude and unpleasant. He went on to tell me that there was no one above him at the dealership at that time that I could talk to. I found this rather hard to believe since he was sitting on a stool at the parts counter. I ventured out front where I located a manager, let him know what was going on and was assured that he would talk to Kevin and the owner upon his return from vacation. Fairway didn't just lose a measly $389 that day as Kevin was so quick to point out- my '08 King Ranch F250 is getting traded in this summer on a new one ($60k) and my wife is in the market for an Explorer Sport ($50k plus). Wonder how many other car sales Kevin has lost for Fairway this year with his terrible customer service? Who would want to buy a new vehicle from Fairway and have to deal with HIM when they need a part? Not me. And btw I took Kevin's advice and went to Donnell. They were happy to match the price. More

All the employees will lie you cannot trust this business I had a mirror with a cracked housing fairway sad the whole unit needed replaced at the cost of $550. When I got the bill it was $783.34 after arguin I had a mirror with a cracked housing fairway sad the whole unit needed replaced at the cost of $550. When I got the bill it was $783.34 after arguing fairway said it was a mistake. But it gets better I wanted the the broken part which was the whole unit including heated mirror turn signal all enclosed in a plastic housing. Fairway lied an said they threw it in trash and could no longer find it. So what the thieves did was just replaced a $30.00 plastic housing unit that was cracked an then used the rest of the parts to make what Fairway said was all brand new Fairway will rip you off. More