Fairway Ford

Bait and Switch I went to Fairway Ford to purchase a new Ford Expedition Max, Limited Edition. I was excited to take advantage of the 0% Financing for 84 months and n I went to Fairway Ford to purchase a new Ford Expedition Max, Limited Edition. I was excited to take advantage of the 0% Financing for 84 months and no payments for 90 days offer that was widely broadcasted (and still is) by Ford. After researching online, I was connected with Joel. Joel was a very good salesperson and was able to find me the exact car I wanted. He let me know that Ford rolled back the 84-month option, leaving me to believe the 72-month option was still available. When I went to pick up my car that all changed. Apparently those offers did not apply to the Expedition, although it still shows 72 Month 0% online. I walked out of there with a great car but feeling dirty, the way most people feel about dealing with used car salespeople. More

No high pressure sales. After researching Ford online and checking prices of the dealers all over the area, Fairview was always cheaper. I also went on the recommendation of After researching Ford online and checking prices of the dealers all over the area, Fairview was always cheaper. I also went on the recommendation of a coworker. I have to say, they were very nice. Not pushy at all. No high pressure sales. They seemed honest and fair. I will go back there when it's time to buy another car. More

Delighted In one word, the experience was Delightful. The best thing for us was in working with Malak Moulaie directly and not a team. In other words, I never In one word, the experience was Delightful. The best thing for us was in working with Malak Moulaie directly and not a team. In other words, I never felt their was a gang of salesmen teaming together to push a sale as I felt at other sales lots. Malak was very knowledgeable, flexible and personable. He proactively and intuitively answered unvoiced questions. And Malak’s introduction when I arrived (alone) was professional and respectful. We were not disappointed either, in his value of my husbands time when he later visited. I can’t speak to price negotiations because my husband qualified for the X Plan. However, I can say that we never felt lesser treatment because of the deal either. All in all, I would quickly recommend any family and friends to Malak and the sales process at Fairway Ford. I anticipate the same great service from your Service Department in the future. Thank you for making a personally stressful process into one that I can easily reflect as delightful. More

good people and friendly Fairway Ford is an excellent place to buy the car you are looking for, they are good people and friendly. I would recommend friends without thinking Fairway Ford is an excellent place to buy the car you are looking for, they are good people and friendly. I would recommend friends without thinking More

Excellent!! Received excellent service! Service was efficiently performed in less than forty-five minutes. We were welcomed and informed of all points of the ser Received excellent service! Service was efficiently performed in less than forty-five minutes. We were welcomed and informed of all points of the service. We will continue to use Fairway Ford's service center! More

salesman was well versed in the cars features/value points Courteous service, no pressure, understanding of all the cars features/function and value points. Salesman was eager to please and seemed to want my b Courteous service, no pressure, understanding of all the cars features/function and value points. Salesman was eager to please and seemed to want my business while trying to get us the best price for our budget. More

Truck Service and Warranty Work Very professional work and service. Just hope Ford Engineering gets a solution to my issue in a timely manner. Hard to believe Ford Engineers had know Very professional work and service. Just hope Ford Engineering gets a solution to my issue in a timely manner. Hard to believe Ford Engineers had known the issues but doesn’t have solution ready. This is a 2017 Model F250 please. More

Service OK.. complicated hand off procedures. A person meets you, asks you what you are there for even tho you have made a service appointment. Then that person turns you over to a service special A person meets you, asks you what you are there for even tho you have made a service appointment. Then that person turns you over to a service specialist who may or may not be available. Check in makes you want to check out. More

They made me feel like a valued customer. The service team is amazing. Upon my arrival I'm greeted and they listen to the reason that brought me back to the service department. The service team is amazing. Upon my arrival I'm greeted and they listen to the reason that brought me back to the service department. More

Poor experience Car was in for a 3rd time regarding wipers fluid not working. It was not noted as told by the advisor that the hoses we cracked when last brought in Car was in for a 3rd time regarding wipers fluid not working. It was not noted as told by the advisor that the hoses we cracked when last brought in on ticket. My wife sat there for the entire day the 2nd time. Also car was in for check engine light, which took 3 days to identify issue due to some confusion according to advisor and i had to call daily myself to see why it was taking so long. i incurred a 3 day rental fee during this process, which was not taken into account or acknowledged by advisor as a concern or interest that it was causing me additional expenses. lastly i had to wait 1 hour for a rental car. Other Ford dealers are rentals agencies on site and it's fast. More