Fairway Chevrolet Buick GMC

I have had the most horrible experience buying a vehicle at this location.I feel like their sales team has totally made me feel taken advantage of me, insulted me, and i am very unsatisfied. The lack of ca at this location.I feel like their sales team has totally made me feel taken advantage of me, insulted me, and i am very unsatisfied. The lack of caring on their part is appalling and to make matters worse the store manager over the dealership did nothing but make it worse and refused to let me speak to anyone about him when I know if he's not the owner he has to have a boss. I've contacted the Better Business Bureau I fully intend to let people know that if they do come to purchase a car with Fairway that there's a pretty good chance if they will be taking advantage of 2. at the time of purchasing the car everything was great but as soon as there was an issue or as soon as I had a concern about the safety issues of my car they became very defensive. I spoke to General Motors directly and explained my grievances and was informed that if the dealership really wanted to be accommodating and show great customer service in the building of what could have been a lasting relationship they completely declined. and then that I didn't have the best credit or a lot of money to put down so basically i dont deserve to have a working car because of poor credit and lack of money to put up front however they did take my trade in and the equity in it. this has overall then a horrible experience just the one of the worst that I have ever encountered and I will never ever give my business back to fairway unless someone with some compassion for their customers and someone with some understanding for their customers can make this situation right otherwise you guys have definitely ruined my faith in Fairways business practices!!!!!!!!!!! Alfred is sneaky I see a review from another customer who he helped and feels taken advantage of. They should all be fired!!!!!!!!!!!!! More

I purchased a 2013 Chevy Cruze from Fairway Chevrolet on Sahara in June and after a week of driving it, it turned off in the middle an intersection and I had problems with it stalling. I called the finance Sahara in June and after a week of driving it, it turned off in the middle an intersection and I had problems with it stalling. I called the finance company to let them know my issue and they immediately stopped funding until the car is fixed. I took to car back to Fairway immediately. After a week with them it was supposed to be running fine but the same day I brought it home it did the same thing so I took it back the next business day. It was supposed to get checked out by some engineers from Detroit. We then got a call from the Sales Rep Alfred who advised us that they couldn't find what was wrong with the car and that they wanted to give us another car and due to the inconvenience they were giving us an employee discount. A different sales rep Henry helped us the second time. After we found the vehicle within the price range they said we can "afford" we were happy, until we got down to the financing. They wanted to give us an 11.9% interest rate because we were getting a luxury vehicle instead of what they wanted us to get, a Malibu. After calculating the car payment myself according to their interest rate and the final sales price with all the "discounts" and our down payment the payment amount I came up with did not match the payment amount they said it will be. I asked for the breakdown and after reviewing, we found that the discount they proposed was not included. Henry and his manager were in a hurry for us to sign without disclosing the fact that we weren't getting what we were promised. Henry and his manager basically said "we are busy, either take the car or go somewhere else." Lets remember we originally bought a car from them that didn't work. After my husband signed the paperwork, Henry left with a smirk to get us set up and get financing finalized. During that long process I couldn't let them make a fool out of us, and take my money. I called other Dealers and found Centennial Buick GMC were able to beat their price and work with our situation. We immediately asked for a refund of our down payment and walked out. Centennial Buick GMC was able to get into an even better vehicle with a very competitive interest rate. To all you people at Fairway Chevrolet, who has the last laugh now! Please stay away from them, they are liars, they promise but don’t deliver. They know their Chevy Cruze’s don’t work and are still selling these to people. I know this because the processor with the lender told me that she had 5 other cases of people with the same issue I was having, the service agent also said there were 9 vehicles that came in with the same issue, and the sales rep Henry acknowledged the Chevy Cruze’s were having issues. More

On 4/26, I worked on a car deal with Tim Slack on a 2013 Chevy Camaro. He said the vehicle was in Los Angeles and would not arrive to the dealership until 4/30. We agreed on a price, financing, etc and I Chevy Camaro. He said the vehicle was in Los Angeles and would not arrive to the dealership until 4/30. We agreed on a price, financing, etc and I wrote a check for $12,000 for the down payment with the promise of a delivery date of 4/30. The car did not come in on the day as promised. I was told the car may arrive on 5/1. On 5/1, I called Tim and he said they didn't know where the car was and that it was on a train somewhere between Los Angeles and Michigan. In the meantime, I called Chevrolet Corporate in Michigan and was told the car was still in Canada awaiting inspection! I called Tim with the information and he had nothing to add. My girlfriend called Tim and asked if getting the $12,000 check back and stopping the deal was an option. She was told yes because the paperwork was still sitting in the finance manager's office since the car had not been delivered yet. We decided to wait for the car and had been requesting periodic updates from the sales person. On 5/7, I get a call from the lending company (Chase) asking why I had not insured the car yet. I told Chase I did not have the car in my possession and it was not even in the country. Obviously, the paperwork had been submitted to the bank and the salesperson had lied to my girlfriend about everything being in the finance manager's office. I called Tim and he said "oh, we'll call the bank". Then on 5/8, I receive a letter from Terry Hoisington telling me I would be receiving a survey because of my vehicle purchase and if I wasn't "completely satisfied" to give him a call. My girlfriend has left him 3 voicemails and he has never returned her call and has never called me. On 5/10, I get a call from their office girl telling me I can pick up my green slip to have the car registered. How can I register a car, when I don't have the car? And if the dealership doesn't know when the car is going to be in, why would they have their office girl call about the green slip? Clearly, the dealership has lied about submitting my paperwork to the bank and everyone including the dealership thinks I have this car and I don't! I called the dealership today (5/11) because I wanted to pick up my down payment check. I was told my Tim they don't have the check because they cashed it. YES, THEY CASHED THE CHECK EVEN THOUGH THEY DID NOT DELIVER THE CAR!!!!!!!! They lied about when the car will be in and have cashed my check and I do not have the goods as promised. I am now being told I need to wait until Monday to get MY money! This dealership is full of liars and cheats. I have purchased several vehicles from many different dealerships and have never encountered this type of misrepresentation, dishonesty, and lack of integrity. If you are thinking about buying a vehicle, do not give your money to this dealership. This would have been my first Chevrolet purchase and needless to say, I will never buy a Chevy product. More

I sure do recommend this place is the best Henry hooked it up he made it happend got me a 2013 !!!!could ask for more thankz Henry & the staff there too! it up he made it happend got me a 2013 !!!!could ask for more thankz Henry & the staff there too! More

I met with Ed and was treated with complete respect. He helped me in everyway posible. The trade in was handled very well and I got what I expected for the trade in value. He answered all the questions I helped me in everyway posible. The trade in was handled very well and I got what I expected for the trade in value. He answered all the questions I had and was courteous in every way. We searched for the exact truck I wanted and had it delivered from California. More

I had a wonderful experience dealing with this dealership in purchasing my new car, Chevrolet Traverse LT 2012. I would highly recommend them for anyone looking for a new vehicle. in purchasing my new car, Chevrolet Traverse LT 2012. I would highly recommend them for anyone looking for a new vehicle. More

From the time we entered the premises we were treated with respect and friendliness. The salesman gave us an excellent test drive fully explaining the features of the 2013 Chevy Malibu Eco. The sale wa with respect and friendliness. The salesman gave us an excellent test drive fully explaining the features of the 2013 Chevy Malibu Eco. The sale was executed in a timely and professional manner and left us feeling that the dealership really valued us as people as well as customers. The delivery was great and the follow up was superb. I will definitely refer friends and family to this dealership. More

The over all experience was excellant. The only negive comment is that when we were contacted to pick up our Green Sheet, the sheet contained numerous mistakes which were lined ou and then corrected. At t comment is that when we were contacted to pick up our Green Sheet, the sheet contained numerous mistakes which were lined ou and then corrected. At the DMV office Clark county Laughlin, the officals made a comment that it was poorly prepaired ( worsed thery had seen) which caused a delay in completing out fees and registration. Not sure what happen but we got through the experience. Dave and Maria Weller More

I have had the pleasure of meeting the two most friendliness people at a dealership. First off, you hear horrible stories of woman going to a car lot by themself, and being taking advantage of. N friendliness people at a dealership. First off, you hear horrible stories of woman going to a car lot by themself, and being taking advantage of. NOT IN MY CASE. First I was recommended to Judd, and he greeted me with such a warm smile, he has his partner Sam take me and a close friend of mine on a test drive for several and trucks without any hesitation. Mind you we were both woman. When we finally made it back to the car lot, Sam was over his 8 hr work schedule by a hour , once I found that out, I told him we can picked this up the next day to finish. Sam stated " no this is my job, of which he enjoys, and it was his pleasure to help m no matter how long it took". At that point I knew my " NEW CAR PURCHASE" WOULD NOT TAKE PLACE NO WHERE ELSE BUT THERE.... Needless to say, I purchase a new chevy cruse!!!!! So Sam, James And Judd....... I would like to personally thank you from the bottom of my heart. It is heart warmimg to know that in the world we live in today, there are still good honest people in the world, expecially in the car dealership business.... Dana Wagner More

I actually didn't buy anything from this dealership, but only because they did not have what I was looking for. I am from California and in my search for our new vehicle, Fairway was one of the dealerships only because they did not have what I was looking for. I am from California and in my search for our new vehicle, Fairway was one of the dealerships that contacted us. At the start, when I found out that this dealership was in another state, I told them that it is highly unlikely that we would purchase a vehicle from them. However, instead of cutting off all communication with us, Mark proceeded to help me in my search and gave me great sources and information. I think that if they are willing to do this much for someone who already told them that we would NOT buy from them, I can only imagine how far they will go to help someone who is considering buying a vehicle from them. Thanks Mark! More