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Fairway Chevrolet Buick GMC
Las Vegas, NV
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I took my vehicle for a oil change, brake & rear differential oil change too. Services were performed as requested however care for my property was not present upon the delivery of my vehicle. Upon differential oil change too. Services were performed as requested however care for my property was not present upon the delivery of my vehicle. Upon inspection did notice stains on my powder coated wheels, at that time simply thought they would come off upon taking it to wash it but didn’t come off. I reached out to Ashley the service advisor the same day whom promptly responded and made it clear they would make it right that the technician was at fault. After E-Mailing back and forth regarding me not wanting anyone driving my vehicle to or from anywhere especially outside the dealership. Also my vehicle is prone to theft, can’t leave the vehicle without protecting the fob’s frequency from being captured. They went above and beyond to make sure; I would get a vehicle to drive because mine would be a shop for a few days, it takes days to strip the powder coat and a day to powder coat them again. The dealership lend me a loan vehicle free of charge to drive meanwhile mine was at the shop. The brake oil was sprayed/spilled on the wheels all 4, all 4 had to be stripped and powder coated. The process was smooth; I thank Ashley & Virginia for being there assisting me with the issue; I had to which they corrected and didn’t hesitate going above and beyond for me. It was a headache but wasn’t too much of a headache because; Ashley & Virginia dropped off the loan vehicle at the shop and then dropped me off at the shop after; I had dropped off the loan vehicle at the dealership when my vehicle was finished. I am happy with the services and the help with the issue; I had to which was free of charge. The property damage was corrected and it won’t stop me from seeking further services from the dealership. I bought the vehicle there and have been going there since; I bought it back in Feb2017 since then; I have taken it there for oil changes among other services. Apologies for the long narrative Thank you Ashley & Virginia for your patience with me More
Service gave back my brand new Denali in pieces. Dropped it off of course on a hot day, 109 degrees out. They couldn't fix it when promised so I said I would pick it up and bring it back. When they Dropped it off of course on a hot day, 109 degrees out. They couldn't fix it when promised so I said I would pick it up and bring it back. When they brought it to me the dashboard was still taken apart and the pieces on my front passenger seat. Service Manager said he would make things right. He never did. This was one of three vehicles I purchased from them in a few months. So much for taking care of repeat customers spending over $200k. More
I LOVE ❤️ your dealership. They always give an estimate of time & money, it's just the money that is so much, as I'm on a fixed income. I could also really use a Senior D They always give an estimate of time & money, it's just the money that is so much, as I'm on a fixed income. I could also really use a Senior Discount, coupons, etc. that could help defray the costs of services/labor. But I'm very grateful to your service personnel (Cera Oakley) as when something is done, it gives me peace of mind that it's been done correctly. More
It was a very pleasant experience working with Judith for the purchase of my 2024 Chevrolet Silverado 1500. I would highly recommend both Judith and Fairway Chevrolet. the purchase of my 2024 Chevrolet Silverado 1500. I would highly recommend both Judith and Fairway Chevrolet. More
Cera Oakley, Service Representative, was wonderful. She quickly evaluated the service needed by my newly purchase used Tahoe. The vehicle was received for service and returned sooner than promised wi She quickly evaluated the service needed by my newly purchase used Tahoe. The vehicle was received for service and returned sooner than promised within the quoted price. Outstanding and honest service. More
Used Car Saleman Jamire A. Davis was dishonest in the purchase of my 2015 Tahoe. He informed me the vehicle was inspected "twice" for defects prior to my purchase. It took ov Davis was dishonest in the purchase of my 2015 Tahoe. He informed me the vehicle was inspected "twice" for defects prior to my purchase. It took over a week to close the deal, but Davis "DID NOT" disclose the vehicle had a broken engine mount and bad rear air shock. The inspection report was the "VERY LAST" document he presented after the deal was financed and closed. This information should have been disclosed when asked about the condition of the vehicle. The deal had been concluded, so I drove the vehicle from the sales lot directly to the service department and paid for the replacement of the engine mount. The replacement of the air shock was completed outside the dealership. One star is an over rating for Saleman Davis! More
Very dishonest dealer. I contacted them about a new car and discussed the vehicle that they had in stock. Once I told them I had a discount code....as a GM supplier they I contacted them about a new car and discussed the vehicle that they had in stock. Once I told them I had a discount code....as a GM supplier they did not want to sell me a car. They only want to sell at or above MSRP. More
John O’Neil who handles the Fleet Department sales goes above and beyond for his clients! I was in jam this AM with one of our new trucks and he was able to get us situated and back on the road in a coupl above and beyond for his clients! I was in jam this AM with one of our new trucks and he was able to get us situated and back on the road in a couple hours. Customer service like this is what keeps me coming back to the Isuzu team! More
They warned me a car I was interested in had some issues. They could have said nothing. I think they pulled it out of their inventory and did what was right yet again. They could have said nothing. I think they pulled it out of their inventory and did what was right yet again. More