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Fairfield Volkswagen
Fairfield, OH
1,146 Reviews
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March 23, 2016
Went the extra mile to get the deal done. My wife and I found the car on-line that we wanted. Gregg was very professional in presenting the car to us in a no pressure manner. He worked with My wife and I found the car on-line that we wanted. Gregg was very professional in presenting the car to us in a no pressure manner. He worked with Jonathan to get very good financing. Both were very courteous and helpful in getting the deal done. More
by MARKGIBSON
Verified CustomerEmployees Worked With
Jonathan Petrey, Greg Webb
March 22, 2016
No appointment oil change I like to have my oil changed every 5000 miles as opposed to the recommended 10000 miles by the manufacturer. The no appointment service suits this n I like to have my oil changed every 5000 miles as opposed to the recommended 10000 miles by the manufacturer. The no appointment service suits this need just fine. I pull in and if tech is available I'm out of there in less than an hour, and usually sooner. More
by RON.STERLING
Employees Worked With
Not known
March 17, 2016
Dissappointed I was told my car would be washed after they finished the service, it wasn't. The explanation I got was that it was too cold. Understandable. But w I was told my car would be washed after they finished the service, it wasn't. The explanation I got was that it was too cold. Understandable. But when I got to my car, I noticed some fresh dings in the passenger driver side door. I know my car isn't new, but I really don't appreciate it being dinged up in the shop.... Would I recommend the shop, not sure. Will I be back? Only since you are the closest VW shop to my house....If I had other options, no. More
by jeepchick01251967
Employees Worked With
Chad Bernges
March 17, 2016
Nice and easy Turned in old lease, got a new lease. Painless procedure at this location. Excellent service department that I have used for four years now. Would rec Turned in old lease, got a new lease. Painless procedure at this location. Excellent service department that I have used for four years now. Would recommend. More
by WEBER.4214
Employees Worked With
Landon Haft
March 16, 2016
Fast and friendly Max helped me get into a new Volkswagen jetta and I couldn't be happier that my payments are cheaper and more affordable for me now. Max helped me get into a new Volkswagen jetta and I couldn't be happier that my payments are cheaper and more affordable for me now. More
by SCOTT28145MOCK
Employees Worked With
Max Edde
March 15, 2016
Not helpful or professional Took car in for service and to see why the trim molding over door is delaminating, the only one on whole car. After accusing a car wash they admitted Took car in for service and to see why the trim molding over door is delaminating, the only one on whole car. After accusing a car wash they admitted that it's a problem on the Passat and had seen a lot of it but won't warrant it even though it's covered, they then advise me to call VW customer care. So after trying to contact service manager for a day I have done what they advised and VW is very interested in this as it is covered under warranty and Fairfield should have addressed the problem instead of blowing me off! Not happy at all with Fairfield, if you want my business now and in future you should act accordingly, I bought my car from Fairfield not VW Inc. Standing behind your product and resolving any issues instead of pushing customers away is how you grow a healthy relationship and loyal followers, VW already has an image problem and this surely don't help that. More
by RestInPieces
Employees Worked With
Danielle Fry, Stacy
March 15, 2016
Great service! The staff of Fairfield Volkswagen are always great when I stop in. It does not matter what the service is--they are always there willing and ready to The staff of Fairfield Volkswagen are always great when I stop in. It does not matter what the service is--they are always there willing and ready to help. Thank you so much! More
by MN
Employees Worked With
Anthony at the Shop
March 09, 2016
battery change the service have been really good will say perfect and no long time to wait, they wash my car and the job was really good. the service have been really good will say perfect and no long time to wait, they wash my car and the job was really good. More
by JOEM03
Employees Worked With
Chad Bernges
March 09, 2016
Happy client I did not get to meet Guy in person but was very pleased with my telephone interaction with him. Very inviting to speak to, professional, and knowled I did not get to meet Guy in person but was very pleased with my telephone interaction with him. Very inviting to speak to, professional, and knowledgeable of my problem and what would need to be done/service. Everything we discussed happened there were no surprises. More
by STYLES_STEPHANIE
Employees Worked With
Kelli Marino
March 09, 2016
Received excellent service I received excellent service from sales department. Everyone was courteous and professional. They worked with me to arrange financing for my vehicle w I received excellent service from sales department. Everyone was courteous and professional. They worked with me to arrange financing for my vehicle which was competitive. More
by DADDIECK
Employees Worked With
Charles Daddieh, Jonathan Petrey, George Crawford
