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Fairfield Volkswagen
Fairfield, OH
1,146 Reviews
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April 23, 2016
Jetta Owner I have worked with Landon Haft and John Reszke since 2006. The two are professional and knowledgeable of the VW product. The service department has al I have worked with Landon Haft and John Reszke since 2006. The two are professional and knowledgeable of the VW product. The service department has always provided thorough and complete work. More
by MAHAFFEY_ROBERT
Verified CustomerEmployees Worked With
Landon Haft, John Reszke, Chad Bernges, Kelli Marino
April 22, 2016
After 2306 update was installed car would start then stall. The service did not find any issue with the car other than less than full charge on the battery. replaced the battery and had the same issue the next The service did not find any issue with the car other than less than full charge on the battery. replaced the battery and had the same issue the next morning with cold start. Took the car back that day, service could not duplicate the issue. I was charged $123.00 for unsuccessful trouble shooting. Service member Chad helped me and explained why a good battery with a low charge could cause the issue and may not be the recent 2306 update. He refunded the service charge and assured me if the issue continues to bring it back for further troubleshooting. Thanks to Chad I still consider VW Fairfield a solid dealership. More
by brianpleonard
Employees Worked With
Chad Bernges, Kelli Marino
April 22, 2016
Diagnosis does more for your bottom line Car ran bad and had an oil leak. Vacuum pump is the cause for the leak. Leak was minor irritant but not a problem. Two items listed as cause for pe Car ran bad and had an oil leak. Vacuum pump is the cause for the leak. Leak was minor irritant but not a problem. Two items listed as cause for performance issue. Mass air sensor and speed sensor. The diagnosis did not list code for speed sensor, probably because there was no code. Ticket reads replace speed sensor because oil leaked on wiring. My original thought was the oil leak was caused by rear seal. If the rear seal was the leak then the sensor could have been covered with oil and would have needed replacing or cleaning. I told service writer about a device on Mass air sensor harness that could have interfered with computer. Your ticket showed a fault with mass air sensor. The problem turned out to be a broken wire caused by connector on the mass air sensor harness so the code was correct but neither the mechanic or service writer looked for root cause. Replacing both sensors would not have fixed the problem. The call from your sales department to give you my car to avoid the $3000 repair bill was underhanded. The real cost to fix the leak and correct performance problem was under $200. The service writer, in order to make the repair sale said two lies. The oil leak on the pump would cause the brake system to fail and the brake pads were at 1mm and needed immediate attention. The brake system comment was ridiculous and your service ticket indicated the brakes pads had 3 mm of thickness left, almost half. I understand that you are in business to make money but you are also supposed to be the expert on this car. I give you kudos for pointing me from the rear seal to the vacuum pump. I don't understand why you didn't recommend a new harness instead of the mass air sensor. I soldered the wire and the problem is solved. Replacing the harness would also have solved the problem. More
by dedell3067
Employees Worked With
Kelli Marino
April 19, 2016
Amazing Customer Service Landon was great to work with from the very first email. He answered every question I had and even took the extra time I needed to make sure that I w Landon was great to work with from the very first email. He answered every question I had and even took the extra time I needed to make sure that I was comfortable with every and understood everything we were talking about. He went over every feature of the car without leaving me feeling like I needed to go home and review the user manual. He really made it feel like a personal experience and I wasn't pressured in any way. More
by DARPRT
Employees Worked With
Landon Haft
April 14, 2016
Jeep purchase Everyone was very friendly. Prices were the lowest I could find in the area. George and Jake were awesome! They were friendly and not high pressure sa Everyone was very friendly. Prices were the lowest I could find in the area. George and Jake were awesome! They were friendly and not high pressure sales people. Jeep that I bought was very clean. Only bummer was that the gas tank was on E when I took it home, but nothing major. More
by Liv
Employees Worked With
Jake Hillard, George Crawford
April 12, 2016
Fast and friendly I was in for a routine oil change and the service adviser was super helpful and friendly. He even reprogrammed my Bluetooth for me. The waiting are I was in for a routine oil change and the service adviser was super helpful and friendly. He even reprogrammed my Bluetooth for me. The waiting area is nicely equipped with free coffee and wifi. My four year old and I appreciated the quick service! More
by RERERE7202
Employees Worked With
Charles ?
April 11, 2016
Excellent Overall Experience I would highly recommend this service center for VW Repair, Re-Call, or maintenance. I had very positive interaction with Chad Bernges and all of the I would highly recommend this service center for VW Repair, Re-Call, or maintenance. I had very positive interaction with Chad Bernges and all of the staff. More
by CSTEPHENS0
Employees Worked With
Chad Bernges
April 11, 2016
fairfield volkswagon service department Although the service department was backed up this week. They still made every attempt to keep me notified and kept in the loop. I had a loaner car Although the service department was backed up this week. They still made every attempt to keep me notified and kept in the loop. I had a loaner car from them so the time it took to get my vehicle back was really not a big deal. They are great to work with. More
by CAROLELEEAND3
Employees Worked With
Chad Bernges, Kelli Marino
April 06, 2016
Good experience, except at Cashier Always a good experience having my car worked on at Fairfield VW. The only problem was picking up the car and paying the cashier. It took me 28 minu Always a good experience having my car worked on at Fairfield VW. The only problem was picking up the car and paying the cashier. It took me 28 minutes from the minute I walked into the cashier's office until I walked out. The cashier took at least 4 phone calls and served 3 other customers during the time I was waiting. She really needed more help. More
by TVNEALS
Employees Worked With
Landon Haft, John Reszke, Jonathan Petrey, Max Edde, Jake Hillard, Rick Corsmeier, Chad Bernges, Kelli Marino, Mike Rickard, Greg Webb, George Crawford, Nathan Sha, Randy Mullins
April 05, 2016
Great New Car Experience Jake was extremely helpful and provided great information and a low pressure sales environment. I greatly appreciate all of your help. It was a wonder Jake was extremely helpful and provided great information and a low pressure sales environment. I greatly appreciate all of your help. It was a wonderful experience. More
by MARK.CELEBREZZE
Employees Worked With
Jake Hillard
