Fairfield Volkswagen

Making things right I dropped off my golf sport wagon TDI for insurance claim work and since the oil change was due, I decided to have both things done at the same time. I dropped off my golf sport wagon TDI for insurance claim work and since the oil change was due, I decided to have both things done at the same time. People are human and the service technician apparently over serviced the engine oil and I found that out driving it on a trip. I advised Liz of the situation and she was phenomenal Getting the vehicle in, rectifying the over servicing and getting me on my way. More

Exceptional service. Always professional and courteous. I stopped in at the dealership without advance notice because of a sudden problem that was indicated by a trouble light on the dash. I was welcomed I stopped in at the dealership without advance notice because of a sudden problem that was indicated by a trouble light on the dash. I was welcomed by the service staff and given immediate attention. My problem was addressed in a timely and courteous manner, and I was on my way in less than an hour. That is exceptional! More

Another Good Visit The technician ran into a problem replacing the daytime running lights on our Jetta. Although the work took longer than expected, Stephanie kept me u The technician ran into a problem replacing the daytime running lights on our Jetta. Although the work took longer than expected, Stephanie kept me updated on the progress of the work and the technician also took time to explain the issue and apologize for the extended time. Even though I was at the dealership a little longer, the work was completed correctly. Thanks! More

New Tires I brought the car in for an oil change and new tires. They informed me that I still had 3K miles to go on the oil change. I appreciated the fact that I brought the car in for an oil change and new tires. They informed me that I still had 3K miles to go on the oil change. I appreciated the fact that they didn't try to push an oil change anyway. They just changed the tires. More

Great experience overall Purchasing a vehicle is not at the top of my favorite list of things to do (and ranks at the bottom, just above a home purchase). Fortunately, the fin Purchasing a vehicle is not at the top of my favorite list of things to do (and ranks at the bottom, just above a home purchase). Fortunately, the finance team and the sales staff that I worked with at VW Fairfield were pleasant and easy to deal with, making this purchase a much better buying experience than usual. Definitely recommend! More

Fantastic Sales staff. Goes above and beyond! I recently purchased a 2014 certified pre-owned Golf after I experienced a total loss. I didn't have a lot of time to do much research. The sales st I recently purchased a 2014 certified pre-owned Golf after I experienced a total loss. I didn't have a lot of time to do much research. The sales staff helped me weigh my options. They allowed me to test drive multiple vehicles, provided detailed specs, pricing on tires, regular maintenance, etc. They didn't make me feel pressured, or rushed in any way. They calmly helped guide me through the process. I noticed a missing door edge protector as I was about to leave the dealership with my car, and they insisted they have a service tech come to my place of employment to replace all the door edge protectors at no charge. On top of everything, they allowed me to drop off my rental car in their lot for pickup by the rental company. I accidentally left my garage door opener in it. Jonathan Petrey got it out of the car, and mailed it to me. The team at Fairfield Volkswagen made a stressful situation easier, and smoother, than buying a loaf of bread at a grocery store. More

A very comfortable experience. Unlike many people, I don’t look forward to buying a new car but Steve Dave and Fairfield VW changed all that that. Try them out. A truly low stress p Unlike many people, I don’t look forward to buying a new car but Steve Dave and Fairfield VW changed all that that. Try them out. A truly low stress purchase. Highly recommend Steve and Fairfield VW. More

Wonderful Very prompt and courteous. Price was great. Kept me posted on the status along the way. Returned the car in good shape especially since I had just cle Very prompt and courteous. Price was great. Kept me posted on the status along the way. Returned the car in good shape especially since I had just cleaned it out. More

Great experience Was in town for a day and the dealership got me in last minute for my 60,000 mile service. Car was ready on-time, full explanation of services provid Was in town for a day and the dealership got me in last minute for my 60,000 mile service. Car was ready on-time, full explanation of services provided and below estimate. Great job! More

Satisfied Customer Every person I interacted with was professional and easy to deal with. Fairly enjoyable experience as far as far buying goes. Good selection of vehicl Every person I interacted with was professional and easy to deal with. Fairly enjoyable experience as far as far buying goes. Good selection of vehicles. More