Fairfield Volkswagen

car purchase Landon was extremely helpful, without being pushy, during my car purchasing experience. He listened (and observed) while I looked at different models Landon was extremely helpful, without being pushy, during my car purchasing experience. He listened (and observed) while I looked at different models and I ended up in the perfect vehicle for my driving needs. More

humbug Just disappointed with my VW, the dealer is fine just a lot of problems with the car or the dealership is trying to exploit me. Either way the car wil Just disappointed with my VW, the dealer is fine just a lot of problems with the car or the dealership is trying to exploit me. Either way the car will be coming here for service while I own it baring anything outrageous happening with CS. More

very good experience buying used I bought a used car last week from Fairfield vw. Greg was a great salesman to deal with, very helpful in making my decision to buy. My overall experi I bought a used car last week from Fairfield vw. Greg was a great salesman to deal with, very helpful in making my decision to buy. My overall experience was excellent and i would reccommend shopping at Fairfield VW. More

slight problem with my car I bought a used car last week from Fairfield VW. 2 days later i had an electrical problem with my dash panel. I called service and spoke to Guy. He I bought a used car last week from Fairfield VW. 2 days later i had an electrical problem with my dash panel. I called service and spoke to Guy. He was very helpful and we set up a time to get my car looked at. They got my car in promptly and corrected the issue. A car problem is noever a good thing, but they made it as smooth as possible. More

Best service ever 2 months ago I went to Honda to look at a car. I was test driving the car and really liked it. My son said to me "mom, let's just go see what Volkswag 2 months ago I went to Honda to look at a car. I was test driving the car and really liked it. My son said to me "mom, let's just go see what Volkswagen has", so I test drove that car right to Fairfield Volkswagen. Jake Hillard met us outside and asked if he could help us. I told him that I was test driving this car and I thought I was gonna buy it but wanted to see what he had to offer. He showed me a few cars. I made an appointment to come back the next day. The next day I showed up to test drive some cars, still convinced that I was buying that Honda. Jake immediately put me in a car that I automatically fell in love with. I then told him what Honda was offering me, which was a pretty sweet deal. He asked me to hold on a min and came back matching that deal plus a little more and offering me this car that was the same price but had so many more options. I was sold. Fast forward 2 months.......someone who was driving carelessly pulled out in front of me and I ended up totalling my brand new car. I was just devastated. Thankfully due to the awesome airbags though, my daughter and I had minimal injuries. I walked into Fairfield Volkswagen a few days later and went looking for Jake. I told him what happened. To make a long story short, the insurance company ended up screwing me over and I was not able to recoup my down payment. I was stuck with nothing down and having to get a new loan. Jake and the team made this happen with the same terms. Now comes the awesome part.......my car was kind of a special edition with special features that I could no longer do without. Unfortunately a car like this is rare. I knew I wouldn't be satisfied with anything less, so Jake and the team started searching tirelessly. After some time they were able to locate the vehicle in Louisville ky. Jake and a driver drove to Louisville to get the car. Jake drove it back personally. The car is a different color, but I love it just the same and maybe more. I cannot thank these guys enough, especially Jake for all of their hard work and dedication to making sure this customer got what she wanted and needed. I couldn't be happier with them and my new car! More

Very plesant Waiting lounge, coffee, provided. Service was preformed in a reasonably time and kept advised of progress. Service Advisor Chris was helpful and took Waiting lounge, coffee, provided. Service was preformed in a reasonably time and kept advised of progress. Service Advisor Chris was helpful and took good care of me getting the service needed above / beyond. More

Excellent and Trustworthy My car began having some issues and decided to take it in when it died as soon as I changed the gear to drive. I figured it had to be the battery but My car began having some issues and decided to take it in when it died as soon as I changed the gear to drive. I figured it had to be the battery but decided to take my car to Volkswagen Fairfield, where I purchased my car. I worked with Stacey and Josh in the service department and immediately trusted them. I got nervous when Stacey told me that it had to be something wrong with the engine... She had the service team look at my car while she looked to see what warranties I had with my vehicle- which I didn't even think I had a warranty! If I had taken my care to anyone else I wouldn't have known I had a warranty on my car! She went over and above taking care of me and making sure I got the best deal possible. On what happened to be a huge engine job that would have cost me about $2,000, I paid $118 total because of my powertrain warranty. Stacey went over and above looking into what I had purchased with my vehicle a year ago. I am so happy I took my car to them and will definitely use them with all of my future car repairs. More

Expensive EmergencyVisit When the check engine light showed up on my control panel on Sunday, I knew I had to take my 2013 Passat TDI SEL to the dealership.. I left the car an When the check engine light showed up on my control panel on Sunday, I knew I had to take my 2013 Passat TDI SEL to the dealership.. I left the car and realized this job would have to be worked into the schedule. By late Monday afternoon, my car was ready, however, I was unable to pick it up before the dealership closed. I picked it up on Tuesday morning, then had Chad explain what had happened. A tank heater and pump for the AD BLUE diesel exhaust fluid had failed. I was charged $1748.19 for the repair on my LEASED Passat and was told the warranty for the parts expired at 30,000 miles. I am upset that I had to pay for a repair on the same diesel exhaust system for which VW has been exposed as having lied regarding its emissions. I have been a happy customer until now. This may be my last VW. More

Outstanding service! I am always confident that I am receiving the best service for my Passat at Fairfield Volkswagen. Chad explains everything clearly & goes out of his w I am always confident that I am receiving the best service for my Passat at Fairfield Volkswagen. Chad explains everything clearly & goes out of his way to find the best solution to the reason for my visit. I appreciate him. More

Tremendous customer experience My experience at Fairfield Volkswagen was tremendous. The sales person with whom I dealt was knowledgeable and honest regarding all aspects of the pr My experience at Fairfield Volkswagen was tremendous. The sales person with whom I dealt was knowledgeable and honest regarding all aspects of the products and processes of the dealership. Each of the other team members reacted quickly and fairly. I would not have bought a car that day had John Rezke not been involved. I ended up getting a different car from that which originated the visit. I felt completely satisfied in all aspects of the transaction. More