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Fairfield Volkswagen
Fairfield, OH
1,146 Reviews
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September 08, 2016
Warranty Repair The service department staff at Fairfield VW, are excellent in every way. Courteous & very professional, also very knowledgeable when it comes to answ The service department staff at Fairfield VW, are excellent in every way. Courteous & very professional, also very knowledgeable when it comes to answering questions about repairs & what to expect. I would highly recommend buying a Volkswagen from this dealership. More
by Bobpasta
Verified CustomerEmployees Worked With
Kelli Marino, Ryan Shoemaker
September 08, 2016
Very pleased! Everyone was very helpful! My advisor Josh was friendly and the technician Josh did a great job. The service manager Stacey made a point to come out a Everyone was very helpful! My advisor Josh was friendly and the technician Josh did a great job. The service manager Stacey made a point to come out and introduce herself and told me if I needed anything to let her know. I will definitely recommend Fairfield Volkswagon to others. More
by CKBUSBOOM
Employees Worked With
Josh
September 05, 2016
Sold us a car that did not even run for 24 hours. I bought a used car that seemed prefect. It was everything we wanted. We were assured by the manager that it had no mechanical issues. They even had i I bought a used car that seemed prefect. It was everything we wanted. We were assured by the manager that it had no mechanical issues. They even had in their garage telling us this and that it was being driven and had no issues. It may need a new battery because they were charging it. We could pick it up the next day and give them the 2000.00 for it. The following day 09/01/16 we picked it up all excited. Already planning to save money to come back in six months to trade it in for a suv. Less then twenty hours later 09/02/16 the car started pouring clouds of smoke out of it. We called the car lot and told them what was going on. The sales manager was rude and very mean. Not anything like the treatment we got the day before. We asked them to fix it or return our money. They did not want to do either. They did decide out of good faith to try to fix the fuel injector that was broke and the forgot to fix or mention to us at the purchase. They said it should be fixed by Tuesday 09/06/16. So here we sit without the 2000.00 we paid and no car. The thing that made it worse then anything is the way I was treated. Repeated asking the sales manager who was on speaker so my coworkers heard the conversation asking him to please stop being rude and to speak to me nicely and stop raising his voice. I was almost in tears but was never disrespectful to him. Others were able to hear the way they treat their customers. The only thing that was good in all of this is working with Nan. He was amazing friendly and kind. If you are at a last choice and have to go there go to Nan. More
by T_CARMONY
Employees Worked With
Jonathan Petrey, Nan Zhou
September 04, 2016
Always gets it right This store always gets it right. I trust them and will always use Fairfield vw for my service and new car purchases. Thank you for caring This store always gets it right. I trust them and will always use Fairfield vw for my service and new car purchases. Thank you for caring More
by ALK0
Employees Worked With
Mike schwartz, Chad Bernges
September 03, 2016
Going the extra mile He does his best to do whatever he can to help the customer! No matter the obstacle he's always there with a resolution to make it good for the custo He does his best to do whatever he can to help the customer! No matter the obstacle he's always there with a resolution to make it good for the customer! Great personality.. More
by Wareman53
Employees Worked With
Ryan Shoemaker
September 02, 2016
Quick, effective, welcoming When I came in to Fairfield VW to lease a new Golf I was immediately welcomed and served with a motivated and dedicated staff. I was able to get ever When I came in to Fairfield VW to lease a new Golf I was immediately welcomed and served with a motivated and dedicated staff. I was able to get everything I wanted in just a short 30-45 minutes and drove away in a brad new VW Golf. More
by BRIANKURTZ32
Employees Worked With
Ryan Shoemaker
August 31, 2016
service Service on my leased Volkswagen CC was performed in a prompt and thorough manner. My service manager was friendly and very helpful in every regard. Service on my leased Volkswagen CC was performed in a prompt and thorough manner. My service manager was friendly and very helpful in every regard. More
by BARTRAIL39
Employees Worked With
Chad Bernges
August 30, 2016
Awful, Overpriced Service My experience at Farifield VW service was awful. I brought my vehicle in for routine maintenance (20K miles). I confirmed that this would take 1 hou My experience at Farifield VW service was awful. I brought my vehicle in for routine maintenance (20K miles). I confirmed that this would take 1 hour. The person told me it would take less than 1 hour when scheduling. It took over 2 hours, which was a great inconvenience. The cost of the service was $340, which is astronomical considering they did nothing more than change the oil and check vitals. $200 of this price was labor, which reeks of price gouging. On the way home, the "low tire" pressure light came on, leading me to believe they didn't actually fill my tires. The service staff is rude--this is my third time at Farifield VW service. They have *always* been rude. I would never recommend anyone buy a vehicle from Fairfield VW or *EVER* use their service department. Shameful. More
by CelDan
Employees Worked With
Don't Remember - I have his card in my car.
August 29, 2016
Got a 10000 mile oil change Felt this dealership done a fine overall job. I don't feel pressured to purchase anything that I didn't need Thank you Thank you Felt this dealership done a fine overall job. I don't feel pressured to purchase anything that I didn't need Thank you Thank you More
by jimdragon1951
Employees Worked With
Chris Simpson
August 29, 2016
Great first-time new car buying experience Worked with Landon Haft on-line to come to an up-front price on a 2016 GTI S. I knew what I was looking for and among all the dealerships I communicat Worked with Landon Haft on-line to come to an up-front price on a 2016 GTI S. I knew what I was looking for and among all the dealerships I communicated with Fairfield was, not only by far the most communicative, but also provided the best offer. Very happy with the car and would certainly make Fairfield my first choice for any future VW purchase. More
by jmeyer
Employees Worked With
Landon Haft
