Fairfield Volkswagen

Service is usually good but this experience was not I signed up online to have my car get 70,000 mile service and detailed. I called the day before the appointment to find out how long the detailing wou I signed up online to have my car get 70,000 mile service and detailed. I called the day before the appointment to find out how long the detailing would take. All I got for a reply was "awhile" but that a loaner car would be available. Based on this response, I unloaded my car (took out all the equipment I use for work which is dog crates, padding, tool boxes, etc.). When I arrived for the appointment I was informed that detailing was not actually available. So, I checked in to get just the 70000 mile service (which I understood to be an oil change and tire rotation); at that time I was told to I should be in an out in 60 minutes. It actually took about 100 minutes. That seemed like a long time for the amount of work done. More

Overall Experience I am in love with my Routan and appreciated the hard work everyone put into getting me into this vehicle. That being said the wait for the vehicle was I am in love with my Routan and appreciated the hard work everyone put into getting me into this vehicle. That being said the wait for the vehicle was way too long! I tried to pre-plan the trip as we were coming a great distance and due to miscommunications it didn't work out as well as I anticipated it would. I was also disappointed that after an all day wait we had to stop on the way home to get gas because the tank was not full. It may be a courtesy to make sure when someone is spending the money we did that a full tank of gas be thrown in ($30 on a multi-thousand dollar deal isn't much for a dealership to absorb)! More

Lease I would highly recommend Fairfield Volkswagen to a friend or family. The process was fast, efficient and very professional. I was in and out within I would highly recommend Fairfield Volkswagen to a friend or family. The process was fast, efficient and very professional. I was in and out within 1 1/2 hours More

Was a pleasant experience. Everyone was friendly and very helpful. Dealership was clean and organized. The experience was good and I would recommend this location to anyone. I w Everyone was friendly and very helpful. Dealership was clean and organized. The experience was good and I would recommend this location to anyone. I will go back for any future needs. More

Service Excellence I was told when to bring the car and when it would be ready to pickup. It was ready when promised. Appreciate the car wash! I was told when to bring the car and when it would be ready to pickup. It was ready when promised. Appreciate the car wash! More

Used car purchase My experience at Fairfield Voltswagon was nothing shy of amazing. Max Edde was an honest and upfront salesman that gave me the best deal possible on m My experience at Fairfield Voltswagon was nothing shy of amazing. Max Edde was an honest and upfront salesman that gave me the best deal possible on my 2013 Ford Escape SEL. I definitely recommend Fairfield Voltswagon for your used car shopping. More

2013 Touareg TDI service Staff professional, knowledgeable, helped sort through electrical problems we were having with the SUV, however... When I asked about automatic tran Staff professional, knowledgeable, helped sort through electrical problems we were having with the SUV, however... When I asked about automatic transmission service, I was quoted a price of over $800 for fluid change which I thought is way out of line for this service. The Touareg was used for towing by previous owner in Texas so I am concerned that the transmission was worked hard in the heat of Texas summers. I simply wanted to change the fluid to stave off any future issues I might be having due to severe service. I intend to find a mechanic that will change the fluid at a more reasonable cost. I am sorry that VW does not support that type of service and would be more willing to incur costs of complete transmission replacement (costs I would be expected to pay) Luckily I purchased an extended warranty should the Transmission fail. More

Exelant service Everyone was very friendly, excellent service done on my car. I did not like this software program, forcing me to write a minimum of words. Everyone was very friendly, excellent service done on my car. I did not like this software program, forcing me to write a minimum of words. More

Amazing Greg helped me get a vehicle when everyone else said No! I pay under what I expected and got in and out. Thanks to all involved. Greg helped me get a vehicle when everyone else said No! I pay under what I expected and got in and out. Thanks to all involved. More

Wonderful experience I visited the dealership several times prior to making the decision to buy my car. John was extremely patient. One of the reasons I decided to buy at I visited the dealership several times prior to making the decision to buy my car. John was extremely patient. One of the reasons I decided to buy at the time I did was because John texted me that VW as offering a $1000 discount through 10/31. I feel he took a personal interest in me getting the exact car I wanted, More